Dear Mr. Muhammad S. W. Warm greetings from Hotel Horison gkb gresik, Thank you for staying at Hotel Horison gkb gresik and for taking the time to share your experience with us. Providing the best service to our guests is our priority, and we sincerely apologize for not meeting your expectations during your stay with us. As an evaluation material, we will improve from the review you submitted regarding the condition of our hotel rooms, especially in the bathroom area which is crusty. And we hope to be able to welcome you back to Horison gkb gresik with better facilities and services. On behalf of the management of Hotel Horison gkb gresik, we would like to thank you. Sincerely, Dodik Saputro, General Manager.