Dear Mrs. Asri, warm greetings from Villa So Long Banyuwangi! Thank you for sharing your experience while staying at Villa So Long Banyuwangi. Regarding your plan to extend, we apologize if the message we communicated was not clearly conveyed to you. After we cross-checked the conversation between our staff and you via telephone via CCTV, our front office has offered to extend in a different room because the room you were staying in at that time had been booked by another guest after you. For the condition of the room that looks empty, we can explain that the room has actually been booked by another guest, sometimes the guest has not arrived or is out. We will certainly be happy to serve guests who want to extend or add to their stay which we cannot refuse. Comments like yours certainly give us input to always pay attention to our service. We await your return to Villa So Long Banyuwangi, of course to give us the opportunity to provide our best service to you. Warm regards, Management of Villa So Long Banyuwangi.
