I booked a room a month in advance and even messaged the staff to confirm. Upon arrival, however, the staff kept saying they were out of double rooms and claimed my name wasn't on the reservation list. Ultimately, I was given two options: pay back and cancel the booking, or switch to a room with a smaller bed and a shared bathroom. I had stayed here a few times before, but this trip with a friend turned into a terrible experience. I will never come back.