Dear Mr./Ms. A*l, Thank you so much for your positive review. We are delighted to hear that you found our hotel to be good, clean, and comfortable during your stay. Maintaining the cleanliness and comfort of the rooms is our top priority, as is ensuring that all amenities are in proper working order, so that every guest can enjoy a pleasant and memorable stay. Compliments like yours are a great inspiration for our entire team to continue working diligently. We are committed to maintaining our friendly and professional service standards at all times and continuously improving our facilities and services to provide guests with an even more satisfying experience. We hope your review will be a helpful reference for other guests considering staying at our hotel. Furthermore, we sincerely hope to welcome you back to Beverly Batam Hotel on your next visit, with even friendlier service, a more comfortable atmosphere, and an even more enjoyable stay. Thank you again for your trust and compliments, and we look forward to seeing you again on your next visit. We are always ready to welcome you with the best service and comfort. Sincerely, Anggi Marsepto, Rooms Division Manager

Dear Mr. Ben T., Thank you for taking the time to share your experience staying at Beverly Hotel Batam. We appreciate your review and are delighted to hear that you had a positive experience with us. We are pleased that you felt the warm and friendly welcome from our staff. Friendly, warm, and helpful service is one of the core values we always instill in our team. Therefore, your compliments on our staff's service are a significant motivator for us to continue providing the best service to all our guests. We are also pleased to hear that the Deluxe room you chose met your expectations. The spacious rooms are designed to provide added comfort to guests, allowing them to relax freely and enjoy their stay even more. It's certainly good news for us that the room did not disappoint you. Once again, we thank you for choosing Beverly Hotel Batam as your accommodation during your stay in Batam. We hope your experience was a wonderful memory, and we look forward to welcoming you back on your next visit with the same or even better service. Sincerely, Angki Marcepto, Rooms Manager, Beverly Hotel Batam

Dear Mr. G*t, Warm greetings from Beverly Batam Hotel. Thank you very much for your review and compliments. We are delighted to hear that you felt comfortable, safe, and enjoyed the classic atmosphere of our hotel. Your compliments on the friendliness and responsiveness of our team will encourage all staff to continue providing the best service. Regarding your suggestions about the air conditioning unit facing directly towards the bed and the information that there is currently only one operational elevator, resulting in longer waiting times, we will discuss these with management for consideration and improvement in the future. Thank you for your interest and understanding. We hope to welcome you back to Beverly Batam Hotel again for an even more comfortable and memorable experience. Sincerely, Angki Marcepto, Rooms Division Manager

Dear Mr./Ms./Mrs. D*Y, From Beverly Batam Hotel, we sincerely thank you for taking the time to write a review and choosing our hotel as your vacation destination. We are delighted to know that you found our hotel to be a suitable and comfortable place to relax. We strive to provide a warm atmosphere, friendly service, and amenities that meet the needs of all guests, whether traveling for business or a short break with family and loved ones. Your smooth holiday is a source of pride and motivation for our entire team to continuously improve the quality of our service. We hope to welcome you back to Beverly Batam Hotel again in the future and provide you with an even more memorable stay. Thank you for your trust. Sincerely, Angki Marcepto, Rooms Division Manager

Dear Mr./Ms. H*y, Greetings from Beverly Batam Hotel. Thank you so much for your kind review and support. We are delighted to know that you rated our service highly and appreciated the efforts of our team. Such comments are a great inspiration to all our staff to maintain the quality of service, cleanliness, and provide a comfortable and memorable stay for all guests. We believe that friendly and professional service is an essential part of a memorable stay, and we are committed to continuously improving those standards. Your appreciation and enthusiasm will drive us to continuously develop new things, pay attention to detail, and ensure that every guest feels welcome and comfortable throughout their stay at our hotel. We hope to continue providing adequate facilities, comfortable rooms, and fast and responsive service so that every visit to Beverly Batam Hotel is a pleasant experience. We hope to welcome you back again in the future and provide an even better, more comfortable, and memorable experience. Thank you for your trust and support in Beverly Batam Hotel. We look forward to welcoming you back in the future. Sincerely, Angki Marcepto, Rooms Manager, Beverly Batam Hotel

Dear Mr./Ms. P*I, Thank you very much for your review. We apologize for any inconvenience you experienced during your stay at The Beverly Hotel Batam. We are deeply sorry that your experience was unsatisfactory due to several issues such as check-out service, noise in the room, the condition of the bathtub, and limited amenities. This is certainly not the standard of service and comfort we strive to provide to all our guests. Your feedback is very important to us, and our team will take it seriously and make improvements. To better track your experience, we kindly request that you contact us directly at fom@beverly-hotel.com with more complete information. This will ensure that the issues you experienced are resolved promptly and do not recur in the future. We hope that despite some issues, you still enjoyed your room and facilities. Thank you for this honest feedback, which helps us further improve the quality of our service and the guest experience. Sincerely, Angki Marcepto, Rooms Division Manager

Dear Mr./Ms. A*a, Thank you so much for your wonderful review of your stay at Beverly Batam Hotel. We are delighted to hear that you highly recommend our hotel and that you received a warm welcome from the entire team, especially from Cindy and Alpha. We are also glad that the complimentary room upgrade added to your comfort and positive experience during your stay. Providing a pleasant, personalized, and memorable stay for all our guests is our top priority, and your review is proof that our efforts have been appreciated. We will pass on your thanks directly to Cindy and Alpha to express our gratitude for their dedication and sincere service. Such positive reviews are a great inspiration for the entire team to continue maintaining our high standards of service and the quality of our facilities. Thank you again for your trust and recommendation. We hope to welcome you back to Beverly Batam Hotel again for an even more special stay in the future. Sincerely, Angie Marcepto, Rooms Division Manager

Dear Mr./Ms. A*I, Thank you so much for your wonderful review of Beverly Batam Hotel. We are delighted to hear that you were satisfied with our service, especially the attentiveness and assistance from Cindy and Alpha, including the room upgrade. Providing our guests with a more comfortable and memorable experience is our commitment, and we are grateful that you felt that during your stay with us. We will pass on your compliments directly to Cindy and Alpha to express our gratitude for their dedication and sincere service. Reviews like this are a great inspiration for our entire team to continue providing the best service with consistent standards. Thank you again for your trust and the opportunity you have given us. We hope to welcome you again next time to provide you with another exceptional stay experience. Sincerely, Angki Marcepto, Rooms Division Manager

Dear Mr. Rashid M., Thank you very much for sharing your experience at Beverly Batam Hotel. We are delighted to hear that you found our hotel very clean and comfortable, and that you were also satisfied with the friendly service of our staff. Your valuable feedback confirms our hotel team's commitment to providing professional, friendly, and attentive service to all guests. Beverly Batam Hotel strives to always provide the best comfort, cleanliness, and hospitality to ensure every guest has a memorable and impressive stay. Your positive feedback is a great inspiration to our hotel team in continuously improving our services and facilities. Thank you for choosing Beverly Batam Hotel. We hope to welcome you back again soon. All of our staff sincerely hope to provide you with a comfortable, pleasant, and satisfying stay. Sincerely, Manager, Angie Marcept