Overall Ratings & Reviews Astana Wing, Riverside Majestic Hotel

No towels were provided, and I had to wait for 1–2 hours. I followed up several times, but was told the towels were still at the laundry and not ready yet. The air conditioner also kept switching off by itself multiple times. I informed the staff, but they seemed used to receiving the same feedback.

Great location to stay in Kuching near the Waterfront.

Overall nice. Next time come back here again.

Nice breakfast, good location, clean.

Hotel staff is not very responsive, not very clean, not hygienic and staff is not very friendly

Receptionist is not respectful, room cleaner is not good, complaints are not responded to

The restaurant is ok, the receptionist is not good, no respect. The bathroom is clean, the sink is clogged.

i searched for accessible hotel and found out this hotel. but when I arrived, its not full accessed. as a wheelchair user, i am dissapoint that there are stairs to bath room, swimming pool, restaurant in 3rd fl and 18 flm even there is car, parked in the accesible road. hotel can be bettter by providing ramp, so i can recommend to disability communities.

the room is nice and cozy, close to the waterfront, clean, the staff are all good, thank you Riverside Majestic, the best

Very poor housekeeping staffs and reception staffs. Housekeeping staffs were the worst and made us wait for two hours with excuse of cleaning cleaning and still cleaning. Reception staff gave a room to the customer who came after us. Room view not as good as given in the pictures. Despite being requested, still not of satisfactory. The price given is not reasonable. View from the lobby to the waterfront is the only plus. But even the lobby has faulty air conditioner and we were forced to wait in sweat. In a nutshell; Indah Khabar dari rupa

I stayed at this hotel for 4 days 3 nights. 1. The first night, towels were not provided, when informed by the hotel, it took almost 40 minutes for them to be delivered, even after I called the second time. 2. The second night, the towels were not changed, even though the room was all nicely packed, had to call the hotel back. 3. On the morning before the third night, I sent a message to the hotel to make sure the room was packed and that the incident on those two nights would not happen again. 4 On the third night, soap is not given. The Riverside Hotel management, you must do something with your staff, the room service is very bad.

The hotel near to many city attractions, so I only need to walk.

Strategic location & hotel surrounding easy to find the food.

Nice. Clean. Location is the best, staff helpful, food good. And the room big.

I like all about this hotel. Love love love

First came in, toilet cannot flush. Then theres no towels but staff very friendly, and very enjoy room very comfort so I give 5star.

1. The pillow was thick and hard. 2. The bathroom sink was clogged. Despite maintenence came to pump it, it clogged again. 3. Room keycard has to be reset multiple times. Allegedly because it came into contact with hp, which never happened at my other hotel stay. 4. Some issue with towel supply as it was outsourced for cleaning. So it was slow to restock. There was no towel in the pool counter at one morning so have to go up again to room to get ours. Everything else is excellent. Happy to see locals being employed at not foreingner.

The room is spacious, booking a superior room gets an executive river view, very close to the waterfront, varied breakfast, wifi 👍🏼, shower🚿, you can leave luggage even after checking out if you want to go around the city, subject to a Malaysia Tourism charge of 10 RM per night. The only drawback is that the amenities do not provide toothbrush and paste.

I was in Room 737. I could hear the voices and TV sound clearly from the next room. The bathroom sink is clogged.

Friendly staff, clean rooms and great location.