D***y

Business

6.6

/10

Reviewed 20 hour(s) ago

The service from the staff was no issue. The only issue was the ambiance of the room and the creepy walk to it. The bathroom was also too narrow, with the distance between the toilet and shower area narrow. The breakfast menu was also mediocre, not particularly tasty, and not very varied.

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N***a

Staycation

10.0

/10

Reviewed 2 week(s) ago

A pleasant hotel, the lobby smells good, there is a welcome drink, all the hotel staff are very friendly and very helpful (except the parking exit guard, hehe sorry), the swimming pool is spacious, clean.

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Accommodation's Reply

01 Oct 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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A***d

Leisure

8.7

/10

Reviewed 2 week(s) ago

The Queen Deluxe room is unique with a capsule coffee machine, but unfortunately, there's no wardrobe, so clothes are hung in the open air. The bathroom is quite cramped, making it a bit difficult to move around. The air conditioning takes a long time (3–4 hours) to fully cool down. The pool is nice, but the chairs around it are a bit uncomfortable. The food is excellent.

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1 people find it helpful

Accommodation's Reply

01 Oct 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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dt

daniel t.

Staycation

6.0

/10

Reviewed 2 week(s) ago

I was immediately unimpressed with a bathroom like that... It didn't separate the shower floor, which was bound to be very wet, from the dry floor for standing... Why provide that much space in the bedroom if the bathroom was so stingy with space and was all wet like that? Well, I don't know if other people's tastes are normal, but for me, it was disappointing and not really.

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Accommodation's Reply

01 Oct 2025

Dear our valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is invaluable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar issues from occurring in the future. At Ramada, we continually strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management

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R***i

10.0

/10

Reviewed 3 week(s) ago

I've been here twice and it's one of the hotels I recommend visiting because it's very comfortable and safe for children."

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Accommodation's Reply

01 Oct 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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YL

Yenni L.

Staycation

6.5

/10

Reviewed 3 week(s) ago

The room has ants on the floor and head board. The bathroom also got smell and dirty. So far the room is quite big.

1 people find it helpful

Accommodation's Reply

01 Oct 2025

Dear Yenni L, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us, and we are saddened to hear the insect issues that you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Hotel Management

T***a

Staycation

9.4

/10

Reviewed 3 week(s) ago

The pool is large, perfect for swimming. So far, all good.

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Accommodation's Reply

14 Sep 2025

Dear valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and facilities, especially the pool. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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H***i

Staycation

8.5

/10

Reviewed 4 week(s) ago

Good hotel and not far away from BSD City, just for staycation

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Accommodation's Reply

14 Sep 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management

N***a

8.5

/10

Reviewed 6 week(s) ago

I stayed here for a pre-dawn run at ICE BSD. It was a great choice due to its proximity and affordable price. It's clean, and there's also an Indomaret store right below the hotel.

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Accommodation's Reply

14 Sep 2025

Dear our valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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LS

Luthfie S.

8.8

/10

Reviewed 6 week(s) ago

It's pretty good, there's a pool too. Parking was a bit confusing, but the staff are very helpful! Keep improving! Oh, and swimming towels are also provided, which you can pick up at the front desk. Awesome!

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Accommodation's Reply

14 Sep 2025

Dear our valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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DH

Dwi H. S.

Business

9.4

/10

Reviewed 7 week(s) ago

Nice, comfortable, and impressive. There's an event in Tangerang, so I might stop by again.

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2 people find it helpful

Accommodation's Reply

14 Sep 2025

Dear valued guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you again in the future.

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P***a

Business

7.0

/10

Reviewed 7 week(s) ago

The WiFi speed is actually great but it is not stable and keep disconnecting. Since the cellphone signal is very poor inside the building, WiFi is the only way to connect to internet. Unfortunately it keep disconnecting both in my laptop and phone. This make my online meeting uncomfortable. There were electricity power off several times The hot water only available for around 5 minutes during my time taking a bath both at evening and morning. After that the hot water is not working anymore.

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Accommodation's Reply

02 Sep 2025

Dear Our Valued Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us, and we are saddened to hear the internet connection, electricity, and water heater issues that you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Hotel Management

H***u

Staycation

8.9

/10

Reviewed 8 week(s) ago

Thanks to the beautiful lady whose name I forgot, she was helpful..but the room's AC wasn't cold..breakfast was quite varied, but the taste needs to be improved, everything else is okay.

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Accommodation's Reply

14 Sep 2025

Dear valued guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you again in the future.

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Amna S.

Staycation

9.7

/10

Reviewed 8 week(s) ago

clean swimming pool, friendly staff, delicious food, spacious and clean rooms

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1 people find it helpful

Accommodation's Reply

14 Sep 2025

Dear our valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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D***y

Business

8.5

/10

Reviewed 9 week(s) ago

The location is very strategic, perfect for family vacations or business trips. However, cleanliness needs to be improved, and staff service needs to meet the standards of a 4-star hotel.

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1 people find it helpful

Accommodation's Reply

14 Sep 2025

Dear our valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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T***a

6.7

/10

Reviewed 11 week(s) ago

For this price, some rooms are quite good, some are not. At the beginning, I booked two rooms. First room: Good bed, good cleanliness, small bathroom, some light switches were missing, signal was poor, and Wi-Fi was slow. Second room: Good bed, good cleanliness, small and smelly bathroom, and the AC wasn't cold. The facilities are quite complicated. Access is required everywhere, and pool towels have to be obtained from the lobby. The parking attendants and security outside the hotel are unfriendly, while the security inside the hotel is very friendly.

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7 people find it helpful

Accommodation's Reply

02 Sep 2025

Dear our valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is invaluable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar issues from occurring in the future. At Ramada, we continually strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management

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N***c

Business

9.7

/10

Reviewed 11 week(s) ago

The hotel is ok. The staff is enthusiastic. I had the breakfast buffet, many dishes and quite delicious. I also ordered food to my room and was served well.

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1 people find it helpful

Accommodation's Reply

14 Sep 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management

C***n

Business

8.5

/10

Reviewed 11 week(s) ago

The reception staff was very helpful. Thank you.

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Accommodation's Reply

14 Sep 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management

F***s

10.0

/10

Reviewed 11 week(s) ago

The service is good. Breakfast is good, and there's a place for kids to draw and watch movies.

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Accommodation's Reply

01 Oct 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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RR

Rindi R.

Leisure

9.1

/10

Reviewed 12 week(s) ago

It's fun.. The service is really good..

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Accommodation's Reply

01 Oct 2025

Dear Rindi R, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and facilities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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Overall Ratings & Reviews Ramada by Wyndham Serpong

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