Dear Ms. Riris, Thank you very much for taking the time to share your experience and rate Savana Hotel & Convention Malang. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the food we served, and the excellent location. Your compliments motivate our entire team to continue striving to maintain the highest quality and provide the best service. We hope to welcome you back again in the future. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Mr./Ms. Angkik D.A., Thank you very much for your excellent review and rating of Savana Hotel & Convention Malang. We are delighted to hear that you were satisfied with the service and information received from our staff, and that you enjoyed the complimentary food and pizza. Your compliments are a great motivation for our entire team to continue providing the best service and creating memorable stay experiences. We hope to welcome you back again in the future. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Mr./Ms. Angkik D.A., Thank you very much for your excellent review and rating of Savana Hotel & Convention Malang. We are delighted to hear that you were impressed with our friendly service, satisfied with the breakfast we served, and the clean and tidy condition of the hotel. Thank you for your compliments. We hope to provide you with another memorable stay on your next visit. Sincerely, *Supraapto Wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Mr./Ms. Angkik D.A., Thank you very much for your excellent review and rating of Savana Hotel & Convention Malang. We are delighted to know that you enjoyed your stay and had the opportunity to sample our complimentary pizza. Your compliments motivate our entire team to strive for the best service and experience for all our guests. We hope to welcome you back again in the future. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Valued Guest, Thank you for your excellent rating and feedback on Savana Hotel & Convention Malang. We are delighted to hear that you were satisfied with your overall stay with us. Regarding the issue of the shower head direction in the bathroom that you felt was incorrect, thank you for letting us know. We will forward this feedback to the relevant team for consideration and evaluation. We hope to welcome you back again for an even more comfortable stay on your next visit. Sincerely, *Suprapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Mr. Abel, Thank you very much for your excellent review and rating of Savana Hotel & Convention Malang. We are delighted to hear that you were satisfied with the quality and service we provided and consider Savana a great value hotel that you recommend. Your appreciation motivates our entire team to strive for the best service and maintain the quality we offer. We hope to welcome you back again in the future. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Mr./Ms. G*t, Thank you very much for your excellent review and rating of Savana Hotel & Convention Malang. We are delighted to hear that you enjoyed our diverse menu and the friendliness of our staff. Your compliments motivate us to continue providing the best service and memorable stays. We hope to welcome you back in the future. Sincerely, *Suprapto w tani* General Manager, Savana Hotel & Convention Malang

Dear Valued Guest, Thank you for taking the time to share your experience and feedback with us. We apologize if the information received regarding your request for a room with pool access caused any disappointment or misunderstanding. We would like to clarify that at the time of your arrival, the rooms in the new building were temporarily closed for renovations and wallpaper replacement. This does not mean we intentionally misled or withheld information from any guest. Regarding the price difference, please be informed that this does not mean your room request incurred an additional charge. Some rooms in the new building that were still occupied at that time had been booked long before the renovations. Therefore, guests who booked those rooms were still able to stay in their reserved rooms. We understand that this situation may have caused some confusion when you saw that there were still guests occupied in the new building. We will take your feedback into consideration so that in the future we can communicate information about room conditions and availability more clearly to avoid misunderstandings. We greatly appreciate your continued patronage of Savana Hotel & Convention Malang. We sincerely hope to welcome you back again and provide you with an even better stay experience. Sincerely, *Suprapto w tani* General Manager, Savana Hotel & Convention Malang

Dear Mr./Ms. Chevia, Thank you very much for your positive review and rating of Savana Hotel & Convention Malang. We are delighted to know that you were satisfied with our service, facilities, food, and the friendliness of our team. We appreciate your understanding regarding the renovations that were undertaken during your stay. Your feedback is very important to us in continuously improving guest comfort. We hope to welcome you back again in the future for an even more memorable stay. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Mr. Fahruur, Thank you very much for your excellent review and rating of Savana Hotel & Convention Malang. We are delighted to know that the friendliness of our staff and the convenience of early check-in provided a positive experience during your stay with us. Your compliments motivate our entire team to continue striving for the best service. We hope to welcome you back again in the future. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Mr. Dion, Thank you very much for your excellent review and rating of Savana Hotel & Convention Malang. We are delighted to hear that you were impressed with the spaciousness of the hotel and rooms, as well as the service we provided. We appreciate your feedback regarding the noise from highway vehicles and train sounds that may be heard at night. We understand that these may have reduced your comfort during your stay. Overall, we are very grateful that you were satisfied with your stay with us. Thank you for your compliments and the 5-star rating. We hope to welcome you back again in the future. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Ms. Y*i, Thank you very much for your excellent review and rating of Savana Hotel & Convention Malang. We are delighted to hear that you enjoyed the spacious rooms, the delicious and varied breakfast, and the hotel's convenient location near the city center. Your trust in choosing SAVANA as your first choice when visiting Malang is greatly commendable to us. We hope to remain your first choice for future stays. Sincerely, *Suprapto w tani* General Manager, Savana Hotel & Convention Malang

Dear Valued Guest, Thank you very much for taking the time to share your positive feedback about SAVANA Hotel & Convention Malang. We are delighted to know that you enjoyed the spacious layout of our hotel, our two swimming pools, and the spacious guest rooms. We truly appreciate your kind words and are pleased that you had an enjoyable stay with us. We look forward to welcoming you back to SAVANA Hotel & Convention Malang on your next visit to Malang. Warm regards, **Suprapto W Tani** General Manager SAVANA Hotel & Convention Malang

Dear Mr. Vivik, Thank you so much for your positive review and perfect rating. We are delighted to know that for the past 3 years, you have chosen Savana Hotel & Convention Malang for every event in Malang. Your trust and loyalty mean a lot to us. We will pass on your gratitude to all the staff at Savana Hotel & Convention Malang. We hope to continue providing you with the best service and being your choice every time you visit Malang. We look forward to welcoming you back to Savana again. Sincerely, Supraapto wa Tani, General Manager

Dear Mr./Ms. N*A, Thank you for your positive rating and review. We are delighted to hear that you enjoyed your stay at SAVANA, found it comfortable, enjoyed our breakfast, and felt the price was reasonable. We appreciate your plans to visit Malang again. We hope to welcome you back next time. Sincerely, Supraapto Watani, General Manager

Dear Mr./Ms. G*t, Thank you so much for your positive review and excellent rating. We are delighted to hear that you enjoyed the spacious and clean rooms, the friendliness and responsiveness of the staff, the food, and the fitness facilities. Your compliments motivate our entire team to continue striving to provide the best possible stay experience. We hope to welcome you back to Savana Hotel & Convention Malang again. Sincerely, Suprapto W. Tani, General Manager

Dear Mr. Arif R., Thank you very much for your excellent rating and positive review. We are delighted to hear that you enjoyed our breakfast menu at SAVANA, especially the taste and variety of options. Your compliments motivate our team to continue maintaining quality and providing the best for our guests. We hope to welcome you back again in the future. Sincerely, Suprapado W. Tani, General Manager

Dear Ms./Mrs. A*a, Thank you for your excellent review and rating. We are delighted to hear that you enjoyed your stay and highly recommend Savana Hotel & Convention Malang as a family and couples' choice. We hope to welcome you and your loved ones back again in the future. Sincerely, Supraapto W. Thani, General Manager