EN | SGD

Support

Explore Mercure Jakarta Simatupang

Traveloka (1,252)

Other sources (225)

8.5

Very Good

From 1,252 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.6

Service and Facilites

8.5

People often mention about Mercure Jakarta Simatupang

All

Accessibility (16)

Staff Friendliness (14)

Room Space (13)

Bedroom (13)

Bathroom (11)

Hotel Area (10)

Ambiance (9)

Soundproof (9)

Taste (9)

Distance to City Center (8)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Jakarta Simatupang

Number of reviews per page

Customer reviews

E***i

Leisure

8.5

/10

Reviewed 2 week(s) ago

The staff's very helpful and kind.

Find this review helpful?

A***i

9.4

/10

Reviewed 3 week(s) ago

Nice and comfort hotel room, very good access to Toll Road and Arteri road, near PIM.

Find this review helpful?

r***a

10.0

/10

Reviewed 5 week(s) ago

Location, hotel facilities, price, service, food are all very good. There is a gym and the parking is spacious.

See original

Find this review helpful?

Accommodation's Reply

03 Jul 2025

Dear R*a, Warm greetings from Mercure Jakarta Simatupang. Thank you very much for your positive review on Traveloka.com! We are glad to hear that you are satisfied with the hotel's strategic location, complete hotel facilities, competitive prices, friendly and professional service, and delicious food at Graffiti restaurant. We are also glad that you enjoyed the gym facilities to maintain your fitness and the spacious parking area so that you can feel comfortable and safe when parking your vehicle. We are committed to continuously improving the quality of our services and facilities to provide a satisfying stay experience for our guests. We look forward to welcoming you back to Mercure Jakarta Simatupang and providing an equally pleasant experience in the future. Thank you and best regards, Hieronimus Supadma. Front Office Manager

See original

E***y

Business

10.0

/10

Reviewed 8 week(s) ago

The service and friendliness of the hotel staff was excellent.

See original

1 people find it helpful

Accommodation's Reply

09 Jun 2025

Dear Ms. E***y , Warmest greetings from Mercure Jakarta Simatupang.. Thank you for your kind words. We are delighted to hear that you had a positive experience with our overall service at Hotel Mercure Jakarta Simatupang. Providing excellent service and ensuring guest satisfaction are our top priorities. We truly appreciate your feedback and look forward to welcoming you again in the future Best regards, Hieronimus Supadma Front Office Manager

E***y

Business

10.0

/10

Reviewed 8 week(s) ago

The service from the hotel staff is friendly and very satisfying

See original

1 people find it helpful

Accommodation's Reply

09 Jun 2025

Rai W. N.

9.1

/10

Reviewed 9 week(s) ago

Location is super, only 5-15 minutes to any of city center in South Jakarta!

Find this review helpful?

Accommodation's Reply

02 Jun 2025

Dear Rai W.N., Warmest greetings from Mercure Jakarta Simatupang.. Thank you for your great feedback for us regarding your stay! We're delighted to hear that you find Mercure Jakarta Simatupang 's location super convenient, with easy access to South Jakarta's city center in just 5-15 minutes. Our hotel is designed to provide seamless connectivity to key destinations, making it ideal for both business and leisure travelers. We look forward to welcoming you back for another comfortable and hassle-free stay! Best regards, Hieronimus Supadma Front Office Manager

isnamarna

8.5

/10

Reviewed 13 week(s) ago

Good service, will come back here.

See original

Find this review helpful?

Accommodation's Reply

28 May 2025

Dear Mrs. Isnamama, Warm greetings from Mercure Jakarta Simatupang. Thank you for taking the time to write a review of your stay at our hotel. We are pleased to know that the good service at Mercure Jakarta Simatupang made you want to come back again. We always strive to provide the best service so that every visit is a pleasant and memorable experience. We look forward to welcoming you back and providing an even better experience. Sincerely,. Hieronimus Supadma. Front Office Manager

See original

Joko H.

Business

10.0

/10

Reviewed 17 week(s) ago

It's fun. The family is happy, enjoy it, make an impression

See original

Find this review helpful?

N***a

5.7

/10

Reviewed 18 week(s) ago

Entering the room that was given, I was immediately greeted by 3 cockroaches. Before making the reservation, I had called to make sure if there was a buffer sahur, they answered that the sahur was a buffet during the month of Ramadan, but it turned out that it was the same, the sahur was changed to in the room. I had ordered juice, they said that they would deliver whatever juice was available, I couldn't choose, but it turned out that during sahur, they didn't provide juice.

See original

1 people find it helpful

l***g

9.7

/10

Reviewed 19 week(s) ago

Nice to stay. Very clean, strategic near going to PIM. Comfort, the staff very friendly.

1 people find it helpful

Reza P. E.

8.5

/10

Reviewed 22 week(s) ago

The closest place to the Ciputat area, the rooms are quite good, the condition is indeed a bit old (classic)

See original

Find this review helpful?

P***i

6.7

/10

Reviewed 26 week(s) ago

The drinking bottle was dusty, the tissue when asked for a refill was said to be out of stock. The pool also looks neglected, there is moss and it is not clean, even the jacuzzi has been closed since covid? 🫠 The staff is friendly Oh yeah, it turns out the parking lot is quite far away so if it rains heavily it's a headache what to do, because the parking lot is outdoor and you have to walk first to get to the hotel lobby

See original

Find this review helpful?

v***h

10.0

/10

Reviewed 26 week(s) ago

Good good, not bad

Find this review helpful?

r***y

Business

8.1

/10

Reviewed 27 week(s) ago

The WiFi is slow because there are so many users that the bandwidth is probably not enough.

See original

1 people find it helpful

N***a

8.1

/10

Reviewed 28 week(s) ago

Wkwkw there's a cindil cockroach. My child screamed really excitedly. In the toilet and on the bedroom chair

See original

1 people find it helpful

A***n

Business

9.1

/10

Reviewed 29 week(s) ago

The hotel is convenience and strategically located, close to the MRT and major malls such as Pondok Indah Mall. Highly recommended for those visiting Jakarta for a short time on business.

2 people find it helpful

D***y

Leisure

8.5

/10

Reviewed 30 week(s) ago

Nice & good service I'll back again. Thanks.

1 people find it helpful

A***h

Leisure

10.0

/10

Reviewed 30 week(s) ago

all staff are friendly and helpful to hotel guests

See original

Find this review helpful?

T***a

Staycation

10.0

/10

Reviewed 32 week(s) ago

All is well, the restaurant is semi-outdoor.

See original

1 people find it helpful

S***i

Transit

9.1

/10

Reviewed 32 week(s) ago

The room smell not good, the bath robe smell bad, (old cloth), in bath room, the toothbrush only 1, the chair in room not suitable as like 4 star hotel

3 people find it helpful

Number of reviews per page