Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to know that our team made a positive impression, especially Ms. Cella, who assisted you during the check-in process with her warm hospitality. Your kind words will certainly be shared with her and the entire team as motivation to continue delivering excellent service. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your kind review. We are delighted to know that you had an enjoyable staycation with your family and found our hotel to be a great place to spend quality time together. We truly appreciate your support and look forward to welcoming you and your family back again for another memorable stay. Warm regards, Anom Purboyanto General Manager

Dear Ms. Wewe, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your positive feedback. We are delighted to know that you enjoyed our spacious room, good TV channels, smooth Wi-Fi connection, ample parking area, and clean swimming pool. Your kind words mean a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you found our location convenient and that the check-in and check-out process was smooth and efficient. Your satisfaction is very important to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you experienced a smooth and efficient check-in and check-out process during your stay. Your satisfaction is very important to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to know that you found our hotel comfortable and enjoyed your stay with us. Your satisfaction means a lot to us, and we look forward to welcoming you back again for another pleasant experience. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you experienced a quick and easy check-in and check-out process, as well as convenient access to various locations. Your satisfaction is very important to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear G***t, Warm greetings from ibis Balikpapan. Thank you very much for sharing your kind review. We are delighted to hear that you found our hotel clean and conveniently located. Your feedback truly means a lot to us and encourages our team to continue providing comfortable and welcoming stays for all our guests. We look forward to welcoming you back on your next visit to Balikpapan. Warm regards, Anom Purboyanto General Manager

Dear Hanna S. R., Warm greetings from ibis Balikpapan. Thank you for sharing your feedback. We sincerely apologize for the delay you experienced during check-in, especially after arriving at 17:15. We understand how important a smooth and timely check-in is, particularly when booking multiple rooms, and we regret any inconvenience this caused. Please be assured that your comments have been shared with our front office team to improve our room readiness process and ensure a quicker check-in experience for future guests. We hope to have the opportunity to welcome you back and provide a seamless and comfortable stay next time. Warm regards, Anom Purboyanto General Manager

Dear G***t, Warm greetings from ibis Balikpapan. Thank you very much for sharing your wonderful review. We are delighted to hear that you enjoyed your stay, appreciated our central location, and found the local culinary options nearby enjoyable. Your recommendation truly means a lot to us! We look forward to welcoming you back for another enjoyable stay in Balikpapan. Warm regards, Anom Purboyanto General Manager

Dear f***s, Warm greetings from ibis Balikpapan. Thank you very much for sharing your kind review. We are delighted to hear that your check-in and check-out were quick and enjoyable. Your feedback truly means a lot to us and encourages our team to continue providing smooth and pleasant experiences for all our guests. We look forward to welcoming you back for another comfortable stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for sharing your feedback and for choosing to stay with us. We are delighted to know that you found the hotel very clean — your kind comment truly encourages our team. At the same time, please accept our apologies for the internet connection that felt a bit slow during your stay. We understand how important a stable and fast connection is, and we have shared your feedback with our IT team for further improvement. We appreciate your valuable input and look forward to welcoming you back for an even better stay in the future. Warm regards, Anom Purboyanto General Manager