Dear Ms./Mrs. Dy, Thank you so much for your excellent rating of 9.7/10 and positive review after your 4-night stay at ibis Balikpapan. We are delighted to know that you enjoyed a wonderful and memorable stay with us. Your satisfaction and comfort during your stay are paramount to our entire team. Thank you for trusting ibis Balikpapan. Our whole team hopes to welcome you back again on your next visit! Sincerely, Dyah Kristiati Listianingtyas, General Manager, ibis Balikpapan

Dear Valued Guest, *Thank you very much for your 9.4/10 rating and the excellent review you shared after your stay at ibis Balikpapan. We are delighted to hear that you enjoyed our superb location in the heart of the city, which allowed you easy access to various restaurants. Your satisfaction and comfort are the joy of our entire team. Thank you for your visit, and we hope to welcome you back again! Sincerely, Diyah Cristiati Listianingtias General Manager, ibis Balikpapan

Dear Ms./Mrs. Sa,* Thank you so much for your perfect 10.0/10 rating and wonderful review of ibis Balikpapan Hotel! We are delighted and very proud to read your compliments on the hospitality and assistance of our reception team. Your special compliments on our staff's English language skills in serving international guests are a great inspiration for us to continue maintaining our professional, international standards of service. Thank you for your trust, and we hope to welcome you back again on your next visit! Sincerely, Dyah Kristiati Listianingtyas, General Manager, Ibis Balikpapan Hotel

Dear Valued Guest, *Thank you very much for your 9.4/10 rating and the helpful feedback you shared after your stay at ibis Balikpapan. We are delighted to hear that you were comfortable and enjoyed the quality of our room. On the other hand, we apologize for the inconvenience regarding the empty soap dispenser upon your arrival. We have immediately forwarded this matter to our housekeeping team so that the pre-check-in inspection process for guests can be more thorough in the future. Thank you also for your feedback regarding the TV facilities in the room. This information will be used in our evaluation for future facility improvements. Thank you for helping us improve. We hope to provide you with an even more perfect stay experience on your next visit! Sincerely, Diyah Cristiati Listianingtias General Manager ibis Balikpapan

Dear Mr. i*n, Thank you very much for your excellent review and rating (9.7)! We are delighted to know that the friendliness of our team and the quick check-in and check-out process made your stay comfortable. Your satisfaction and ease of transaction are always our top priority. Thank you for choosing to stay with us. All of our team hope to welcome you back again on your next stay! Sincerely, Dyah Kristiati Listianingtyas General Manager

Dear Mr./Ms. E*a, Thank you for taking the time to write a review and give us a perfect rating for your experience with us. We are delighted to hear that you enjoyed the comfort and cleanliness of our hotel, as well as the friendly and prompt service from our team. Our excellent location in the heart of the city is one of the advantages that facilitates travel for guests in Balikpapan. Thank you for your support and positive review. We hope to welcome you back again in the future to provide you with a continuously satisfying stay. Sincerely, Dyah Kristiati Listianingtyas, General Manager

Dear Mr. Ivan H., Thank you for taking the time to review your stay at our hotel during your business trip. We are delighted to hear that our strategic location in the city center facilitated your business travel in Balikpapan. We are committed to providing comfortable and efficient accommodations for business travelers. Thank you for your positive review and your trust. We look forward to welcoming you back again for future business or leisure trips. Sincerely, Diyah Cristiati Listianingtias, General Manager

Dear Valued Guest, Thank you for your perfect 10/10 rating and for sharing your wonderful feedback. We are delighted to know that you enjoyed both our service and the quality of our hotel cuisine. Your kind words are truly appreciated and will be shared with our team as motivation to continue delivering memorable experiences. We look forward to welcoming you back to Novotel Balikpapan for another enjoyable stay. Regards, Dyah Kristiati LISTIANINGTYAS General manager Ibis Balikpapan

Dear W***e, Thank you for choosing to stay with us for your leisure getaway and for sharing your excellent 8.8 rating. We are delighted to hear that you enjoyed our strategic location near Taman Bekapai and the variety of culinary options available around the area. It is also wonderful to know that you found our rooms clean, comfortable, and highly recommended. Providing a relaxing and convenient experience is what we strive for, and your positive feedback is a great motivation for our entire team. Thank you once again for your kind review, and we look forward to the pleasure of welcoming you back for another pleasant stay in the near future. Warm regards, Dyah Kristiati Listianingtyas

Dear W***t, Thank you for sharing your review and for giving us a wonderful rating following your recent stay. We are delighted to hear that our staff was friendly and very helpful, and that you enjoyed a smooth and efficient check-in and check-out process. Providing seamless and attentive service is always our priority, and it is rewarding to know we met your expectations. Thank you once again for your kind feedback. We look forward to welcoming you back for another pleasant stay at Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Eko W., Thank you for sharing your review and for giving us a fantastic rating following your recent stay. We are delighted to hear that you experienced the warm hospitality of our staff and found our location and facilities easily accessible. Providing a comfortable and seamless experience is always our priority, and it is wonderful to know we met your expectations. Thank you once again for your kind feedback. We look forward to the pleasure of welcoming you back to Novotel Balikpapan in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Eko W., Thank you for sharing your review and for giving us a fantastic rating following your recent stay. We are delighted to hear that you experienced the warm hospitality of our staff and found our location and facilities easily accessible. Providing a comfortable and seamless experience is always our priority, and it is wonderful to know we met your expectations. Thank you once again for your kind feedback. We look forward to the pleasure of welcoming you back to Novotel Balikpapan in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Fathur R., Thank you for sharing your feedback and for giving us a fantastic rating following your recent leisure stay. We are delighted to hear that your overall experience was very good and that you found everything else to your liking. However, we sincerely appreciate your constructive feedback regarding the long wait time for food service at the swimming pool. I have shared your note directly with our Food & Beverage team to review our order management and coordination, ensuring we can deliver faster and more efficient service even during busy hours. Thank you once again for your valuable insights and your encouragement for us to keep improving. We look forward to welcoming you back and providing you with a seamless dining experience on your next visit to Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Asrilita R., Thank you for choosing to stay with us and for sharing your perfect 10/10 rating following your recent visit. We are absolutely delighted to read your wonderful feedback highlighting how comfortable your stay was, as well as the cleanliness of the room and the comfort of the bathroom. Providing a clean, relaxing, and seamless environment is what we always strive for, and knowing that we met your expectations is incredibly rewarding for our entire team. Thank you once again for your kind review, and we look forward to the pleasure of welcoming you back for another exceptional stay in the near future. Warm regards, Dyah Kristiati Listianingtyas

Dear Ivo A., Thank you for choosing to stay with us for your family getaway and for sharing your perfect rating. We are absolutely thrilled to hear that you and your family had a wonderful stay at Novotel Balikpapan. It is fantastic to know that you enjoyed our quick and friendly service, clean and comfortable rooms, and the complimentary parking. We are especially delighted that our garden, child-friendly environment, and numerous photo spots added to the enjoyment of your leisure trip. Thank you once again for your wonderful review. We truly look forward to the pleasure of welcoming you and your family back for another memorable experience. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Dony G., Thank you for choosing to stay with us for your business travel and for sharing your excellent rating. We are delighted to hear that you found our hotel to be a highly recommended option for value and budget, offering great accessibility and close proximity to the surrounding city center. Ensuring a convenient, productive, and seamless experience for our corporate guests is always a top priority. Thank you once again for your kind recommendation and positive energy. We look forward to welcoming you back for another successful business trip in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear h***a, Thank you for sharing your review and for giving us a perfect 10/10 rating following your recent stay. We are absolutely delighted to hear that you enjoyed the comfort of your room and the warm hospitality of our staff. A special thank you for recognizing Delita; I will be sure to pass along your kind words to her, as such recognition serves as a wonderful motivation for our team to keep delivering exceptional service. Thank you once again for your feedback, and we look forward to the pleasure of welcoming you back to Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager