9.2
Exceptional
From 1,001 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.6

Traveler Reviews Decanter Hotel

Number of reviews per page
20
40
Top reviews
Luis
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Big tripple room with two bedrooms, and small kitchen, very clean and comfortable. It also has a private terrace at the back and a common exterior garden like a lobby. Location is perfect, at the other side of the street, the famous Hotel El Convento, 8 minutes walk of Castillo San Felipe del Morro, 5 minutes walk of cruise port and plenty of gastronomy all around. Staff very helpful. An old spanish military building well restored. 100% recommended. Thanks Expedia for a welcome bottle of wine!, it worth being a gold member!
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Jenn
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location, kind and helpful staff. Beautiful room and patio
David Sadao
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is well maintained and in a great central location. The staff is extremely nice and helpful. The only minor problems were no hot water in the shower, and the balcony doors are thin so you get woken up by street noise. But the AC works great and we were very pleased. Would stay here again for a future visit.
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This is a beautiful historic hotel right in the center of Old San Juan. Staff was very helpful with recommendations and the coffee station was a nice bonus. We had a balcony room and the city is lively and loud particularly on a Sat night. The rooftop bar is a great place for a drink and apps.
Jana
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel was central in Old San Juan. The room was gorgeous and spacious! The noise from the rooftop bar and street was extremely loud so sleeping was difficult! Overall a good experience!
Carlos
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The place is clean but coz it’s located in d city it’s surrounded by clubs n noise Staff is very nice n has excellent communication skills The only incidence was that there was water Interruption but it’s beyond their control coz of d pipe that burst in d whole town of San Juan but they managed to their care of the customer needs Otherwise our stay is very good n if I have to go BCK I would reserve on that hotel again
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Maricely
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was amazing. There was no water but they were on top of their game keeping us updated it was great stay!!! Totally going back
Liznette
icon-with Friends
with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room good for a weekend.
Assel
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I only gave negative stars because of the noise… we were back to the room about 8pm every evening and could NOT rest because till around 11pm there was a loud music and noise from the upstairs bar. You hear everything.. Only when the bar closing down you can actually sleep at last… Also there were interesting windows in twins bed room - they are small and located weirdly above the head height…
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Elaine
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel was really charming and the staff was super helpful. The water was shut down in many parts of the island during our stay but the hotel has their own water system which was life saving.
DIQIN
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very cozy hotel. Staffs there were very helpful
Meridith
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Dirty pillow cases, dirty/wet/used bath towels....
Michelle
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Is cozy, was very clean congrats on that and staff was friendly
Randall
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great small hotel. Our room was bigger than expected. Very clean. Front desk was always very helpful. Rooftop bar/restaurant was a welcome surprise.
Yvonne
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Centrally located in old San Juan lots to walk to in minutes. Faced the inner courtyard so a little noise from rooftop and downstairs lounge was to be expected. Quiet hours 11pm-8am were always upheld though. Clean room and great staff made our stay enjoyable. Thanks to Pedro, Daniel and Josue!
Ivonne
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We had a delightful stay. The location was excellent, and the staff was incredibly attentive and helpful. They were genuinely nice people.
Alexandria
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Well located, with a clean and comfortable room.
David
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean Room , Great Location
Elda
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great space, friendly staff.
Cyndi
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

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Number of reviews per page
20
40