At first glance on Booking and Expedia, the photos suggest a luxurious boutique stay, but the reality did not match. For the price, the standard felt closer to a budget hostel. The bathroom was grubby, with only one towel each, no hand towels, and a floor towel that needed replacing. Fixtures were old, with rusty shower heads and taps, and there were cracks in the walls. Rooms were sparsely furnished and the kitchen/restaurant area looked unclean, with staff often sleeping in view of guests. Housekeeping was poor. The cups from our welcome tea stayed on our balcony for the entire stay, and the doors were shabby, some not closing or locking properly. The pool umbrellas were worn, stained with bird droppings and full of holes, not a pleasant view from the balcony. There were positives. The location is ideal, right on the beachfront, and the staff were friendly, offering free breakfast each morning. However, with so many inviting cafés nearby we chose to eat elsewhere. What disappointed most was the gap between the photos and the reality. If it had been advertised as a hostel I would not have minded as much, but the presentation and price raised expectations it could not meet. With a deep clean, basic maintenance, fresh paint, and small touches like new linens and working locks, the property could quickly improve. For now, the location is its strongest feature, but the care and detail expected for the price are lacking.

The location was nice had food beach access and the pool was nice for dipping in .

The hotel doesn’t look like the photos that were advertised. Lots of distributions including very loud music until the early hours of the morning. No change of facilities or cleaning of the rooms. Very overpriced for what it was.

Location is perfect but the hotel needs a huge refresh The bathroom was horrible very old and dirty

Casual environment. More ideal for young surfers

The staff were friendly and lovely. Unfortunately, the place was not great. We had no WiFi and the rooms were not that clean. Lots of dust under the bed and old sheets. They had dogs all over the property and there were two dogs that would chase people walking along the beach. No curfew at the pool and all the rooms face the pool. I was up past 10:30 listening to people in the pool. No kettle, tea or coffee in the rooms, but the staff did make tea for us and we did not get charged for it. If the rating was just on the staff I would give it a 5.

Great stay at Roccos. Staff was great. Quiet as it was the end of the surfing season. Will go there again.

Customer survice- speek broken Sinhala and English Food - not worth that price Facilities - no TV, no chars, no room service, no hot water for drinking, no shampoo in the room

Amazing staff, so friendly and beautiful people! The resort was stunning and clean.

Our experience of the Rocco’s was excellent! We’ve stayed there for 2 weeks on half board and everything was just great. The room are simple but comfortable, we had a cube on the upper floor allowing to store all our surfing equipment on the side in the shade and dry everything the same way. All the people working there are extremely kind and professional and always here to help in any ways they just took all this experience to the next level. Amazing place with amazing people

the staff were the best!!! The location and view was amazing and the pool area gorgeous.

Well overpriced. Only a small sheet to sleep under, no bathroom products, air conditioning hardly worked, they didn’t make up the room unless asked, pool was heavily chlorinated, there was no fridge or safe and the property had a terrible smell. Not worth the value at all

Great location Lovely from the outside and grounds good Nice beach area Raja (older staff member is great!) Rooms tiny and dull No safe, fridge or tv Beds only consisted of 2 sheets and you had to make your own Rooms not serviced in 5 day stay Bathrooms smelly Not worth the money

Great rooms for a surfing holidays, Only resort with a beach front pool and the staff very helpful

Pros- Staff was very friendly and the property was beautiful. Located by the side of the beach and not too far away from the activities and partys in the area. Good property to relax and enjoy. Cons - No TV in the rooms and breakfast must improve. I wish they changed their breakfast menu every other day cause if you stay for more than 3 days, it’s difficult to eat the same thing. Could be more organized during check-in.

Loved this hotel except for the service was a tad slow and there def needs to be fridges in the room as they don't serve alcohol. However there is a cool beach bar next door. Great position on a lovely beach.

Great location on the beach. Facilities were very clean. Room was modern and stylish. Breakfast was very good as well. The staff were all super friendly

We enjoyed our stay there for 2 nights. The hotel is right on the beach and the pool is clean and has a great view of the ocean. Food was good and staff were great. The room cleanliness needs a bit more attention. I felt the floor needs a good clean.

A new modern hotel very well located right on the beach in Arugam Bay. We had the ground floor beach front room, large clean room (house keeping is on request), decent bathroom with hot water. The swimming pool was lovely and there were plenty of sun loungers on the small private beach. The pool and the grounds were kept very clean. Breakfast was good and made to order and the WiFi was ok (though limited to 1GB per day per room). Staff were also very friendly. One side point we stayed at the beginning of Dec and Arugam Bay was very very quiet and the monsoon season had also started.

Amazing location, beautiful pool. Simple clean rooms. Nice staff. Would definitely go back