Overall Ratings & Reviews Moorcroft Manor Boutique Country Hotel

The place was generally in good keep including the room, except behind the curtains. Spiders had spun their webs everywhere resulting in us having to ask the reception desk for spray to kill them, so this was a big no no to housekeeping. Dining area staff seemed absent minded throughout the four days there. Tranquil and refreshing overall although I found myself wishing that I had booked into a mainstream hotel on several occasions.

This was once a very comfortable proper manor establishment but alas, it has been turned into a very average hotel. The public areas have been modernised but done badly and in the process, losing the manor appeal of old. Service was fine but there’s little evidence of hands on management. A real pity, but I shan’t stay there again. Simply not worth the money you pay.

This hotel committed fraud and took my money for a Friday night stay when it was actually already Saturday in South Africa. I thought I was booking a Friday night hotel stay in the US where I reside (it was Saturday locally at the time of the reservation at the hotel). Expedia made an error and allowed me to make the reservation for a hotel in another country, despite the fact that booking a hotel stay for a day that has already passed is evidently physically impossible and completely illegal. Now Expedia is telling me that they have spoken to the hotel and they are refusing to give me a refund, and Expedia is stating it’s no their problem. These illegal and fraudulent practices are unacceptable and there should be consequences.

Very pleasant hotel with an old world feel but some areas could do with updating. A shower in a bathtub where one has to climb in and out of the bath to shower is rather outdated and potentially dangerous as no anti slip mat was provided. The bar fridge was very welcome. Lovely roses in the room were a nice touch. Staff were welcoming and helpful especially the young man on duty at breakfast time.

We enjoyed our 2nd stay at Moorcroft Manor for the Glencairn Trail Run, the food is especially beautifully prepared and plated. We'll be back in 2020!