Absolutely fantastic from start to finish. The staff couldn’t be more helpful. Room was very clean. The hotel grounds are so stunning, even more so after dark. We were happy just walking around the hotel grounds. If we wanted to go out and about the staff would organise a taxi ( very cheap). Highly recommend. An attraction by itself.

Everything perfect

Staff were absolutely lovely and so helpful! Very clean. A stunning hotel.

Beautiful property would stay again close to the airport

Positives: Property: The hotel is stunning and expansive. Plenty of freebies: Free 1 time minibar, foot soak, breakfast, wine and photoshoot, shuttle bus for the airport and disney. Gym: very good gym. Negatives: Housekeeping: I don't think they replaced the bedsheets in the entire 9 nights I was there and didnt take away the dirty dishes we had for days. Supplies like shower caps, bath salts etc arent replaced - which sucks since they chucked out the shower cap the first day they cleaned my room. Breakfast: Pastries tasted quite stale and the variety didn't change much at all throughout my stay. Staff: weren't very friendly. They weren't awful but could certainly be more hospitable.

Very clean hotel, great service and staff really helpful

Amenities are not in keeping with the appearance of the hotel. Some staff need additional training but others particularly the concierge went beyond. Adjoining room was very noisy at night

It's great, comfortable, quiet place with amazing garden! The staff was helpful and breakfast had wide selection of food. The shuttle bus transfer is really good option too

Amenities don’t match the appearance of the hotel

the room was clean and the staff very efficient

smoking smells! it’s non smoking room with strong smoke smell! the location is good, free shuttle to airport. the room is big and comfortable, except smoking smells

整体印象非常好，但是酒店很大，办理登记住宿后不知道怎么去房间，也没有一位带路的服务员，问了好几处都说东说西，费了我们很多时间。希望有所改善。

Très propre et confortable Proche de l’aéroport

Absolutely wonderful experience. Lovely hotel and amenities.

Ok, but could be better.

Great property tv old tho

訂房後酒店立即給我接駁巴士往浦東機場及廸士尼的時間表，讓我能好好安排行程。 酒店中式風格設計，自助早餐有中西式配有上海特色食材很棒。 員工友善有禮主動協助，值得讚揚。

The hotel was very picturesque. The staff were amazing. Jaime Shen has helped with all my accommodations during my stay, while Chef Abdullah made a great breakfast for me, a foreign traveler!

Ken zhou, who was sitting on the desktop when I was visited, was very unfriendly and was very offended by his coercive tone and eyes, not his kind tone when he answered, so I didn't want to visit again.

This hotel has an awesome organization, and it has amazing spots! We just loved this place, and there are so many things to do! We had a free shooting as well, and it was totally worth it!!! I strongly recommend this hotel! Everybody was nice and polite with us. This hotel is an experience itself!