Rukham
with Children
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The rooms were clean. Pool was clean. Staff was okay. We stayed for 3 days and they said they will clean after 2 days. The room service came. Literally made our beds. Did not change the sheets. They put in new towels and mopped bathroom and kitchen area. There was garbage in one of the bins when they left. There was garbage on counter like soap cover. The ear plugs box was there but empty. I was very unhappy with it.
Then the breakfast was good but man if you go after 8.45 pm there was hardly things. No plates. No spoons or forks or knives. Staff was clearly overwhelmed. There was no waffle making material left. No juice left. I came in at 9 am on the day we checked out and literally all I found was bread and some peanut butter. They should not be running out of stuff. They should know how many people are staying and anticipate the outcome. That was very disappointing and for this very reason I will not be using Hilton again. This is the same complain by other people as well. It’s management issue not a staff issue.
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