Overall Ratings & Reviews Green Rich Hotel Matsue Ekimae

When you first get there, it seems like it's a standard, up-to-standards Japanese business hotel. But...my request of having a corner and/or a room not in between two other active rooms was not honored. Then I got placed in a room next to the elevator. I didn't notice it at first, but I could hear the elevator noise going up and down ALL THE TIME. Either the elevator is faulty and/or the walls are too thin. I asked to change rooms, but couldn't as it was too late and full. So I was stuck with this room for 3 nights; I could change after that. The new room was on a different floor and about 3-4 doors down from my original room. Nevertheless, you can still hear the elevator! Of course not as loudly though. I was surprised. Then I also noticed that the doors are cheap and the gap between the floor and the door is large, so you can hear hallway noise TOO MUCH. The signs in the hallway, "Please Be Quiet" attest to this I guess...So for the whole stay, I had to sleep with uncomfortable earplugs in. I'm not sure I want to give this hotel chain another try. One can assume it's the same quality for the other locations.

Nice clean room with friendly and helpful staff. The location is perfect, right down the street from Shinji Lake and near a bunch of fun restaurants. The bed was a little hard but it still gave us a great night’s sleep. Would definitely stay there again!

Good stay!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good standard of businessmen's hotel, Similar to Toyoko Inn opposite. Very convenient to station. Breakfast is okay/sufficient fir style of hotel. Would definitely consider using Green Rich hotels again.

Undoubtedly, the hotel is aged and tired without having any manjor renovations for many years. Service was OK as a typical "business" hotel in this country. However, its location is very close from the main station of Matsue, and a good convenience store, 711, is just next to the facility. May not be the first choice, but ... if others are occupied and/or too expensive, this might well be an option.

The hotel has artificial hot springs to help you relax. It also has yukata and comfy pillows available. It’s clean and very convenient to the station. The Asian-style breakfast is good value. On the minus side, my bed was hard as a board, and I could hear the mechanics of the lift all night - get a room away from the lifts.

Promised ‘free wifi’ is only for 30 minutes a day: after that, they charge to connect your phone. But Japanese breakfast was good.

Super quiet, clean and comfortable hotel. It also has vending machines, which is pretty cool in itself.

Bed is comfortable. Light in the room is white tone, if a warm tone it will be better. Close to station.

Room was small. Decent bath. Conveniently located, 5 minutes walk from train station. Wifi was patchy in the room.

This is the worst hotel I have ever lived in my life. We were checked into a room with trash on the floor and no wifi. I demanded room change and that young poor staff was helpful. What made me really uncomfortable is when we discovered that my daughter forgot her favorite thing in the room and asked if they can help to ship it back on our own cost, the manager just replied "no such thing was found". The attitude is as cold and as bad as the interior decoration and environment. NEVER stay here if you're finding a place for your family.

Conveniently located close to train station. Good sccomodafion overall !

a

良かったです。

温泉に少し期待していたが、狭くて景色も見えず、ひどく残念だった。 施設も、電話が故障など、老朽化が目立った。 ただ、ホテルフロントスタッフは、親切でマナーがよくて良かったです。

スタッフの方も親切で感じも良かったのですが、お部屋も大浴場も清潔感を感じられなかったのが残念です。 そもそも建物が古いので、お値段がリーズナブルだから、清潔感がないとは結びつかないとおもいます。ちょっと残念です。

ベットがセミダブルになっていて、ゆったりと出来た。

駅近で便利、温泉がある

到着して受付で契約駐車場の場所を聞いたところ、「裏の方です」と口頭での説明を受けました。当方は初めての利用でしたので、地理に疎く、迷ってしまいました。通常、場所や道順を記したペーパーを用意して渡すものと思います。そして、そのスタッフは態度もぞんざいでした。 また、朝7時ごろ、部屋の電源も落ちてしまいました。別のホテルにすればよかったと後悔しています

お風呂の大奥湯は、サウナ付で大変素晴らしい。 朝食も、バイキングで良かったです。 居酒屋が併設しているから、最高です。😀 一番残念は、部屋に併設している浴室です。😥😓 赤カビ・サビがあり、非常に残念でした😔 観える場所なので、非常にもったいない⁉️ お部屋の清潔感はあるのに・・・ 非常に残念です。