The two ladies at the front desk were great, and helped me how they could, however, when i got to my room, the TV remote was not working, then when I went to take a shower, there was hair on the edged of the tub and it was not mine, later that night while I'm preparing for bed, the refrigerator start making a loud scary and disturbing noise like something was trying to get out of it, after all of the inconveniences I experienced, I'm glad i didn't pay the extra $30 they were charging for early check in.