Overall Ratings & Reviews New Bedford Harbor Hotel, Ascend Hotel Collection

Great service, clean, good location.

The fitness center is small. No a/c. Three pieces of equipment. Elliptical, reclining bike and treadmill. One weight rack and bench. Elliptical was new. So small, no air, gotta hope no one else comes in.

Filthy property- dirty rugs in room- bathroom toilet paper rack and shower rack broken. Breakfast was pathetic. Staff looks like it came from a halfway house - no uniforms- wet hair - overall worst Expedia pick I ever made

At check in I was asked if I had all ready checked in, because they apparently had given my room to someone else. Why check ID's if you just give rooms away to random people. The shower was large, but the only shelf in it was glass and about ready to fall off the wall. Breakfast was mediocre at best. No onsite parking.

Room was very noisy...issues with the ventilation system in the room (assume it was a problem and not the normal sound of it). The lobby is more of a bar than a hotel lobby and was full and very noisy. Plus the fact that they had no parking nearby and no valet is a huge problem. I traveled there alone for a bridal shower in the area. I ended up leaving my car at the shower location and Ubered back and forth to hotel. A disappointing experience.

Not our first time here. The lobby is rather sparse but clean with comfortable seating. It also serves as the area for the continental breakfast offerings which is one of the better continental breakfast’s we’ve seen. Our room was clean and the bed was very comfortable but they could use new pillows. The bathroom/shower is small and being on the fifth floor we experienced very low water pressure in our shower. One of our bath towels was rather thread bare too. There are a number places to dine within a short walking distance.

Parking at this hotel is three blocks away in a shady part of town. Walking back at night didn’t feel safe. Overall this hotel is not in a nice area of town. Would not stay there again.

There were no bureau for clothes, no Micro. Interior painted like a factory. Parking is on the street., no dining facility like advertised. No bang for your dollars spent!

The property is super convenient to the Downtown location. The rooms are very spacious and clean. There is a lot of food places and a club down the street. Not disruptive at all. We parked on the street on the weekend, and it was completely free. Overall, was very nice stay!

Let me begin by saying that this place has a great vibe, great location, and I would love to see a boutique-y hotel succeed in downtown New Beford. In short, I am rooting for the Harbor Hotel but they are making it hard to do so. First, the pros: great bed! Really nice public spaces. Fridge in the room, which I need for meds but appreciate in general as it saves me time and money. Walkable to all of downtown, the National Park, Whaling Museum, harbor, ferries, etc. The cons: they are massively understaffed. I am sure this is an economic decision but it is creating a bad feedback loop. I was there for three nights and I never once saw housekeeping. Worse, I came downstairs to *ask for it* every day, and was told that someone would be up. No one was every up. I said specifically I don't need the sheets changed or new towels, I just want the trash emptied and new glasses in the bathroom. I finally asked a housekeeper directly and she said they might not be able to get to me but she would leave an empty trashbag on my door and I could change my trash. For $200 a night? Really? But that didn't happen either so I looked at the bin overflowing with my cold brew bottles and the wine glass from the bar for three days. The front desk is staffed maybe half of the time and I did not leave my suitcase because I did not trust I could get it back in time to make my train. And I would have told them this but nobody asked how my stay was.

Traveling to visit Martha’s Vineyard. Never been to the area. Check in was not helpful with local information at all. Past several staff throughout our 2 night stay and no one spoke in passing. Had to ask for clean towels second day and then only brought 1 wash cloth. When my husband went downstairs to get another was told they were running short on supplies which I thought was very odd. Bed was comfortable and location is ok as far as walking distance to take the Ferry to the Vineyards. No laundry facility, self parking 2.5 blocks away from hotel, no microwave in room and very overpriced. Probably will not choose to stay here again.

Check is was supposed to be 4. I did request early check in. Room wasn’t ready till after 5. Toilet wasn’t clean. “Stuff on the seat. Sink wouldn’t drain. I’ve stayed at this hotel every summer the last five years. It seems to have gone down hill since the last stay. Don’t think I’ll stay again.

Excellent property.

The room was clean, comfortable bed, and had plenty of outlets and USB ports to charge all our devices. The bathroom was clean, lots of space, with a modern glass shower, however, the water pressure in the shower was very low.

Attentive staff , clean and cozy hotel

The property was stated a harbor view which we paid extra for snd it was a pickaboo view between downtown buildings. The rooms are okay, they felt old but we only stayed one night which was fine.

The front desk staff was so friendly and helpful. They let me check in early with no extra charge. Location in downtown New Bedford is incredible. The room was clean and quiet, with a comfy bed. The windows open (only a few inches, for safety, of course), which I love. My only criticism is that the description of the room as having a “harbor view” is…generous. I could see a little bit of water, but….

Nice hotel with friendly front desk staff. Beds were comfortable and it was a weekend so there was plenty of street parking. Continental breakfast was limited but sufficient. My only negative would be the lack of soundproofing with the windows. It was almost as if the windows were open based on the amount of noise coming in. Thankfully at night the area around the hotel was pretty quiet.

This was my 2nd stay at the Harbor Hotel. It’s a great location and always clean. Staff is super friendly and accommodating.

Nice place