Overall Ratings & Reviews Stow Away Waterloo

Enjoyable stay, quick and easy access, good deal

Comfy bed

Great quirky comfort was ok

Shower was broken....fair enough, refunded 50%. But also, no hot water....and to top it off, the trains are literally yards away and wake you up at 5am. Nice modern apartment and comfy bed etc

Great location just next to Westminster Bridge. Some cool restaurants and bars on the doorstep. The hotel itself was above my expectations. The room was lovely. Great shower and kitchen. The bed was so comfortable and the blackout blinds did the trick. The nearby trains didn’t bother me in the slightest as the heavy doors blocked out the noise. Will definitely be back.

Comms are terrible, no aircon or heating and you can’t open windows. Receptionist hung up. Building condition poor and feels very dated.

Avoid this hotel. Locked out of room, given someone else’s room, someone else given my room, locked out again, no answer on the phone, broken air conditioning, extremely noisy next to Waterloo, no hot water in the taps and no action taken. The worst hotel I have ever stayed in. I checked into a different hotel after the first night as I felt completely unsafe.

Excellent and affordable stay in central London: great facilities, walking distance to the South Bank.

Great experience and would definitely reused. Minor glitch in that I did not receive the entrance codes, but one call and 3 mins later good to go.

We had a great stay at StowAway and will certainly return in the future. The room was big, comfortable and had everything we needed. It is in fantastic location to Waterloo so made travelling around the city easy and convenient.

The building itself is unique

I booked in the StowAway for three nights. Unfortunately there was no heating. The room was freezing. The property is not manned and therefore I contacted the hotel via phone. There was no answer. The following day, after an uncomfortable night stay, i contacted them again. Later that evening I returned to find a tiny heater in my room. They had not fixed the heating in the building and simply supplied a tiny heater. I contacted them again... and was informed 'there is nothing we can do'. I then went to check out to move to another hotel. Within 5 minutes of hanging up the phone. Another guest appeared in my room. The agent gave my door code to another guest who walked in to pick up the heater for their room!! Completely inappropriate and wrong in so many levels. Then post stay... it has been a battle to get the stay refunded. They simply couldn't care!

Right by Big Ben.

No curtains! Could not sleep properly with the light coming Ii

Giving 2 stars, 1 for location 1 for the comfort of the bed. The room had a very funky smell, as if there was water damage that was not properly treated, it smelled like mildew and the room itself just felt damp. Also, the AC didn’t work. We set it to 18°, after 24 hours the temperature of the room went up from 21° to 22°. There was also what appeared to be blood stains on the comforter. We contacted the property and they replaced the comforter but said the AC “was working”. We used the washer/dryer on the property and our clothes smelled and felt extremely dingy after. Not a great experience other than the location being great and the bed being comfortable.

Decent location. A bit shabby inside. Cupboards falling off. No glasses Poor check in. Did not receive any check in information. Had to e mail and try by App many many times until around 5 pm Eventually got check in information on App and SMS. But not on e mail as they said they had sent Very frustrating as I was tired and wanted to check In. Got a later check out by an hour eventually Which was kind of them but again. Communication super slow Feels a bit isolated inside as no reception and quite dark Great location and reasonably priced though

Absolutely the worst place you could ever attempt to stay. Please do not book this hotel. Ever. Utterly appalling service. The worst I’ve ever seen.

Great place to stay in a central location.

Nice and comfortable with great location but super loud in the morning with the trains screeching right behind you

Had a great stay. Read the StowAway reviews and came prepared with earplugs for when I went to sleep. I couldn't access my emails on the way to the hotel when I arrived in London and was very quickly helped when I rang up to get the access codes. Super comfortable bed. Close to Waterloo Station, which was great. Would definitely stay again!