We had an amazing time and used this as two days of relaxing in the middle of our 1.5 minth trip. It was our first time at an onsen (we are Canadian) and it was a great introduction as there was both private and public onsens. The view was incredible, of the mountains and valley and we got to sit in a private outdoors onsen while watching a lighting storm. Truely magical. The staff was amazing and very accomodating. They were friendly and helpful and we communicated well through translator apps. Would go again!

Location - there is a pick up service from jr nakuro onsen station. You need to notify the hotel in advance for the pick up service. Staff- they are very nice. I got off at the wrong jr station. The next train will be an hour later but the hotel staff was already at the station waiting for me. I was very lucky to get some assistance from a local gentleman. He called the hotel and the hotel staff drive to my station and picked me up. I also asked the reception about the transport to naruko valley. The staff helped me check the transport arrangements. I was very lucky to ask the staff coz the google map info was wrong. Room - very spacious. You have all the amenities. The onsen is great. Fining - dinner and breakfast were just great. I was offered a lot of delicious local ingredients. It is a very good valued for money onsen hotel. I will def come back if I go to nakuro onsen again.

We had a fantastic time staying here! The staff were all very nice and helpful, the rooms were gorgeous, and the food was fantastic. The private onsen baths which don't require a reservation are a great option for people with tattoos and mixed-gender groups/couples. They were also always available even though thw hotel was fully booked during our stay. I would definitely come here again.

Onsens were great and location is fire

スタッフの対応は親切でとても良かった。温泉もとても良かったし、部屋も清潔で広かった。機会があればリピートしたいおすすめのホテルです。

Thoroughly enjoyed my two night stay with half board, it felt really pampering and luxurious and excellent value for money. My Japanese style room was enormous and very comfortable. Having the onsen baths just a few floors down meant that I could enjoy it in just a few moments from leaving my room. I particularly loved the outdoor pool set into the forested cliffside, especially when it is lit up at night. There are lots of little touches like the free popsicles outside the bath area, and the free refreshments in the lounge overlooking the garden. I tried two of the four private baths, easily gaining access as the hotel seemed fairly quiet when I was there. The breakfast buffet was enormous, mostly Japanese style but so much choice. Dining is in your own private cubicle within the dining hall. The half board multi-course dinner was complete luxury, every course was gorgeous and delicious (although the attendant had to explain to me how to eat a few of the dishes). There is a surprising amount of English: on many of the signs and information notices around the hotel, and various staff could speak at least some English. The staff were all very helpful and friendly. It's a fairly new hotel so everything seems in good condition and very clean. It's quite a steep hike up to the hotel but luckily the hotel shuttle will meet your train, or drop you off for departure at the train or at the highway bus to Sendai.

予約していた部屋が変更になり、離れの特別室になった。

外観、サービスは満足だったが、トイレの汚さで全てが打ち消されてしまった。

浴室，浴槽が衛生的でない。温泉の泉質が良くない。

食事最高でした！ 夕食も朝食も食べきれないほとたくさんあって、もっと胃が大きかったらと悔しかったです。とっても美味しかったです♪ 貸切風呂も大浴場もきれいで温泉もいいし、移動で疲れた体も癒されました。 お部屋は畳やトイレの床がギシギシなるのがちょっと気になりましたが、総合的には満点💯です！ また行きたいと思います！

客室からの眺めが良く、食事も美味しかった。

貸切風呂が予約なしで４カ所入れることが 素晴らしいでした

3泊4日で滞在しました。施設の中だけで完結してのんびりお風呂に入るだけで満足でした。 夕食の量がすごく多いので早めの時間で設定するのがいいです。 3泊とも全部内容が違っていたのには驚きました。 無料サービスがいろいろとあって大満足です。 ・コーヒー ・風呂上がりの乳酸菌飲料（午前） ・風呂上がりのアイス（午後） ・夜鳴きそば（夜） 温泉ものんびりできるし雪をみながらの露天風呂も最高でした。

저녁식사는 별루였습니다

料理に地方食が少ない気がした。 温泉は良好でした。

夜鳴きそば食べれなくて残念でしたが、若い人にはいいですね！

ランドリーがない。 東北周遊旅行の後半に宿泊したので洗濯物が結構あり、ランドリーがあれば良かったのだが。

This is a good hot springs hotel in naruko onsen. From the station they come to pick up, With good dinner and super breakfast buffet. The last day we take 8:30 bus , they also arrange to sent us to station. The breakfast start from7:30, you can image how quick we need to eat. they arrange a table near the food area, so we have more time to take breakfast, I deeply appreciated such warm service*****

宿には問題ないが、鳴子温泉地帯周辺が終わってる

ゆっくりすることができました