On the last night, we discovered an excessive water leak coming from the ceiling, which soaked the bed and made it completely unusable. This was a major inconvenience and caused considerable discomfort. As it occurred late at night and on our final night, we were unable to report the issue immediately and instead informed staff at checkout.
While we understand that the hotel was not made aware of the issue during the night it happened, the extent of the damage and the impact it had on our stay still warrants compensation. This is not the standard of accommodation we expected, and it significantly affected our experience.