Rooms are tired and in need of maintenance. Good location. Front desk understaffed. Would not return

Staff was great

The hotel was warm and the AC wasn’t on. Their main reason was it was “cold outside” so the AC was not on. Breakfast was limited with no variety options. Coffee in the room was great. The staff was ok, could have been more friendly. We were a large group and they had deactivated my friends room because they needed something from another room and wanted to contact them. That’s really unacceptable and inconvenient. Not impressed…

Enjoyed staying at this hotel

Across from congress. Vantage point very non busy area and windows look out onto office building or other window. Not a lively location .

Location excellent, city center, walkable to lot of restaurants, close to metro station. Near all tourist attractions

Great position in the city. Reception rushed, not very personable. Room utterly disappointing. There is no excuse for mouldy bathrooms in a 4 star hotel . The room was very tired with marks all over the walls, chipped paint on woodwork. For over 250.00 per night I expected more. Would never return.

Este Hôtel estuvo grandioso, con una excelente ubicación y un personal muy atento. Cuartos grandes y todo muy bien. Lo recomendamos!!!

I like the neighborhod. I don´t like the stars to acces to hotel and rooms

Nice staff, near public transport.

Very quiet area close to park el retiro, very friendly staff, close to public transportation. A lot of restaurants nearby

Excellent location, minutes from Prado; other landmarks are also within a walking distance. Nice, friendly and very helpful staff.

Nice staff and nice hotel

The room was very clean and the staff were very courteous and helpful. The hotel was also very central for visiting lots of sights. The Prado museum, Retiro Park, Botanical Gardens and the Grand Via

no micro wave, nice room, spoty wifi. Limitied staff, restaurants near by closed upon arrival

Location was a 10! The hotel was clean and quiet with friendly staff. Highly recommend this place to stay. We will be back!

O hotel é super confortável. O quarto grande com uma cama enorme. Ficamos no 219. O check in foi ótimo e a pessoa que nos atendeu super gentil. Fez de tudo para tirar as nossas dúvidas e nos ajudar. O hotel fica em uma área central, sendo possível fazer tudo a pé. O café da manhã é bom com frutas, pães, charcutaria, iogurte e suco. Recomendo e me hospedaria novamente.

Muito bem localizado, confortável

Desde que llegamos la amabilidad del personal, habitación super limpia, pequeña pero bien acondicionada, si vuelvo, gracias.

Localização perfeita e muito segura. Quartos bem grandes, cama king super confotavel assim como travesseiros. Cafe da manhã bom. Unica falha é a reposição fos itens que iam acabando . Por exemplo: roll de chocolate acabou e tinha ja pronta outra travessa e nao colocavam para clientes, assim foi com as frutas também. A maquina de cafe chegava a acabar tudo e so uma funcionava . Como tinhamos que sair as 8 hs por causa do voo, pedimos para deixar alguma coisa mesmo que fosse no quarto e nao fomos atendidos . Sentimos falta de nao ter TV por streming.