Overall Ratings & Reviews Beau Rivage Hotel

A beautiful property and stunning location. Easy, convenient and beautiful views. However, for the price and star rating the rooms could use an update. Some staff were lovely but others made us feel unwelcome. Not the most friendly atmosphere.

Lovely hotel right by the side of the lake. Staff were exceptional, very helpful, and professional. Would happily stay here again and it’s just a shame that we weren’t here longer

I stayed here for 2 nights in 4 days, same room both times so cannot comment on different room types. From the moment you walk through the entrance the welcome is very warm. Check-in quick and very friendly, glass of bubbly if that floats your boat. The hotel has the feel of a grand country house with generously sized rooms, a separate closet/ room for clothing etc and a good-sized bathroom. Bed very comfortable, pillows soft but a bit slim but there are spares in the room so all good. Checkout just as quick with the offer of a bottle of water for the journey. I didn't eat in the hotel so unable to comment on the restaurant. Overall, lovely hotel which is very well located by the lake, with a very friendly set of staff. Highly recommended.

Very nice property: clean, modern and large and comfortable room. Very nice dining and bar with outlook over the lake. Staff is outstanding.

One of the best hotel staff I’ve ever encountered

Beautiful hotel set midst of the city center. 1 minute walk from beautiful outdoor shopping plaza while it’s backyard is the lively lake trail. Hotel staffs were nothing short of sweet. Also, the hotel smells amazing!!!!! Great travel experience!

A beautiful hotel. The room was spacious Good and welcoming service

Exquisite old-world hotel with exceptional service

I would come to stay again! Very beautiful

Very pleasant hotel and staff. Quiet, fantastic view across the lake. Well located.

Beautiful rooms, very friendly service. Incredible views from the restaurant

Excellent property.

Had an amazing stay. Staff and services were great. The location was perfect! Wish had more time to enjoy the amenities

Very welcoming reception and restaurant team and comfortable room. Food in the restaurant was excellent. The only downside was it was very hot and the hotel room had no air conditioning, so not the most comfortable nights sleep

Beau Rivage Hotel is a beautiful hotel with old-world class but new-age convenience located in an outstanding location on Neuchatel lake, minutes from the old city. The room was of good size, very clean and well-furnished. The window was of moderate size but showed a pleasant joint view of city and lake. The personal were all very pleasant and helpful, assisting us with restaurant reservations and directions. We enjoyed a small continental breakfast in the Bistro restaurant, which has lovely lake views. It wasn't cheap, but included very nice pastries and the location and elegance were worth it. A nice surprise at the end- the parking which was right on site, in front of the hotel- was free. This is a lovely hotel, highly recommended !

Check in was cool. They could not find the reservation at first. One of the most famous painful points is the waiting time at check-in. If they know I’m arriving and they already have a credit card come on the key and the rooms should be ready immediately. The staff was also not particularly friendly.

Front desk staff was amazing and helpful! Great experience.

While the decor of this hotel is lovely and the room size is quite large, the mattresses are a COMPLETE disaster. Would have had a better sleep on a concrete floor. The staff were dismissive and extraordinarily unhelpful. I left after the first night's stay as it was the most uncomfortable mattress I have ever encountered but was charged for the full 3 night's booking. Highly unprofessional. For a Relais & Chateau property, I definitely expected better comfort and much better service. We will not be returning.

Perfekte Location

Dommage pour la chambre dans les combles avec 2 petites vitres quasi inaccessibles 😪! Je suppose que c’est à cause de la réservation via Hotels.com et pas en direct! Ça ne donne pas envie d’y revenir. En plus, pas de monnaie sur 50 CHF! Est-ce vraiment un 5 étoiles ⭐️?