Overall Ratings & Reviews Pavilion Hotel Kuala Lumpur Managed By Banyan Tree
Explore Pavilion Hotel Kuala Lumpur Managed By Banyan Tree
Traveloka (443)
Other sources (653)
8.9
Very Good
From 443 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.2
Meal
8.8
Location
9.3
Service and Facilites
9.1
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Ambiance (13)
Hotel Area (13)
Bedroom (12)
Staff Friendliness (11)
Distance to City Center (10)
Surroundings (10)
Room Space (10)
Bathroom (10)
In-house Restaurant (10)
Accessibility (9)
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Traveler Reviews Pavilion Hotel Kuala Lumpur Managed By Banyan Tree
Number of reviews per page
20
40
Customer reviews
M***a
Staycation
10.0
/10
Reviewed 3 week(s) ago
Nice hotel and all of staff very helpfull🥰
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Accommodation's Reply
07 Jul 2025
Dear M***a,
We greatly appreciate your taking the time to share your positive review on Traveloka. Thank you for posting your comments and we look forward to your second visit to Pavilion Hotel Kuala Lumpur.
Best regards,
Rudy Oretti
General Manager
J***i
10.0
/10
Reviewed 5 week(s) ago
Very good hotel and service. Good ambiance
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Accommodation's Reply
07 Jul 2025
Dear J***i,
Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We are honored to receive a good rating with your kind compliments, and we look forward to serving you again on your next stay with us.
Best regards,
Rudy Oretti
General Manager
N
Nuraini
Staycation
10.0
/10
Reviewed 7 week(s) ago
always come back to this hotel
very good impression
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Accommodation's Reply
09 Jun 2025
Dear Nuraini,
Thank you again for your recommendation and it will be an honour to welcome you back to Pavilion Hotel Kuala Lumpur in the near future.
Best regards,
Rudy Oretti
General Manager
RK
Roy K.
Leisure
10.0
/10
Reviewed 11 week(s) ago
Came back here the second time. As always, felt impeccable service from the staff.
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Accommodation's Reply
21 May 2025
Dear Roy K,
We are delighted to learn that you had a pleasant stay at Pavilion Hotel Kuala Lumpur. Thank you again for leaving your review on Traveloka and we certainly hope to welcome you, again in the near future.
Best regards,
Emile Otte
Hotel Manager
m***a
10.0
/10
Reviewed 12 week(s) ago
Good ambience and nice view. A wonderful place to stay
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Accommodation's Reply
05 May 2025
Dear Traveler,
Thank you for choosing our hotel following your stay in Kuala Lumpur. We appreciate your kind words in your review, and we look forward to welcoming you back to Pavilion Hotel in the near future.
Best regards,
Emile Otte
Hotel Manager
W***g
10.0
/10
Reviewed 12 week(s) ago
Very pleasant environment and good ambience with suitably lighted corridors and aromatic smell.
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Accommodation's Reply
05 May 2025
Dear Traveler,
Thank you for taking the time to share your thoughts following your recent stay with us in Pavilion Hotel Kuala Lumpur and we look forward to welcoming you back in the near future.
Best regards,
Emile Otte
Hotel Manager
I***u
Business
10.0
/10
Reviewed 12 week(s) ago
the hotel staff is very friendly and very helpful
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Accommodation's Reply
05 May 2025
Dear Traveler,
Thank you for taking the time to post your review following your recent stay with us here at Pavilion Hotel Kuala Lumpur. We are pleased to read that you have enjoyed your stay and we hope to have an opportunity to welcoming you back for a future stay.
Best regards,
Emile Otte
Hotel Manager
K***N
Business
10.0
/10
Reviewed 13 week(s) ago
The location is very strategic for business and shopping.
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Accommodation's Reply
25 Apr 2025
Dear K***N,
We are glad you enjoyed our strategic location for both business and shopping. Hope to welcome you back to Pavilion Hotel Kuala Lumpur in the near future.
Best Regards,
Emile Otte
Hotel Manager
W***g
10.0
/10
Reviewed 15 week(s) ago
Excellent location and convenience. One of my family members is wheelchair bound. It's so easy to move around the hotel and to the mall. Great place to stay.
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Accommodation's Reply
25 Apr 2025
Dear W***g,
Thank you for your kind feedback. We are glad to hear that you and your family had a comfortable stay and found it easy to move around. We truly appreciate your support and hope to welcome you back to our hotel soon.
Best Regards,
Emile Otte
Hotel Manager
R***d
Leisure
9.4
/10
Reviewed 15 week(s) ago
Very satisfying and comfortable and as advertised.
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1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear R***d,
Thank you for the positive feedback. We are glad to hear that your stay at Pavilion Hotel Kuala Lumpur was very satisfying and met your expectations. We look forward to welcoming you again in the near future.
Best Regards,
Emile Otte
Hotel Manager
P***o
Staycation
10.0
/10
Reviewed 16 week(s) ago
Perfect hotel connected with Pavilion Mall, good service and nice food.
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Accommodation's Reply
25 Apr 2025
Dear P***o,
Thank you for your kind feedback. We are happy to hear you enjoyed the convenient location, our attentive service, and food offerings. We look forward to welcoming you back to Pavilion Hotel Kuala Lumpur.
Best Regards,
Emile Otte
Hotel Manager
ML
Marc L.
Leisure
8.6
/10
Reviewed 17 week(s) ago
We asked them to make the bed softer. We stayed in the elite room, they said they would but never did.
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Accommodation's Reply
25 Apr 2025
Dear Marc L.,
Thank you for sharing your feedback,following your recent stay at Pavilion Hotel Kuala Lumpur. We sincerely apologise for the inconvenience caused and will address this with our team to ensure attentive service in the future.
Best Regards,
Emile Otte
Hotel Manager
P***r
10.0
/10
Reviewed 19 week(s) ago
Everything is good and amazing, I will come back.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear P***r,
We are glad to hear that you have enjoyed your stay with us. Thank you for reviewing Pavilion Hotel Kuala Lumpur, and we look forward to your many future visits.
Best Regards,
Rudy Oretti
General Manager
SS
Sisca S.
10.0
/10
Reviewed 25 week(s) ago
The hotel staff very friendly and nice city view
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Accommodation's Reply
07 Jul 2025
Dear Sisca S.
We are pleased to hear of your overall positive experience at Pavilion Hotel Kuala Lumpur. Thank you for taking the time to post your review, and we look forward to welcoming you back in the near future.
Best regards,
Rudy Oretti
General Manager
YK
Yong K. H.
Leisure
9.4
/10
Reviewed 33 week(s) ago
Great. Recommended. A perfect choice hotel for city center. For business and leisure
1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Yong K. H.,
Thank you for leaving your review on Traveloka and we certainly hope to welcome you, again in the near future.
Best regards,
Rudy Oretti
General Manager
G***t
10.0
/10
Reviewed 39 week(s) ago
Friendly and communicative staff, clean room service.
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Accommodation's Reply
07 Jul 2025
Dear G***t,
Thank you for leaving your review on Traveloka and we certainly hope to welcome you, again in the near future.
Best regards,
Rudy Oretti
General Manager
M***a
Leisure
10.0
/10
Reviewed 44 week(s) ago
Location is very good, connecting to the busy Pavilion spot. And if you want to go to out of this busy spot, I would recommend to take taxi right in front of the hotel instead of using bukit bintang entrance, you will save a lot of traffic time. I didn't know that it is part of All hotel chains, I wish I know about it sooner.
1 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear M***a,
We delighted to know that you had a pleasant stay with us at Pavilion Hotel Kuala Lumpur and we certainly hope to welcoming you back in the near future.
Best regards,
Rudy Oretti
General Manager
E***a
Medical
8.4
/10
Reviewed 49 week(s) ago
The location is really good, the staff is quite friendly. The price of the room for the Bukit Bintang area and the size of the room is okay.
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Accommodation's Reply
16 Aug 2024
Dear Song,
Thank you for staying with us at Pavilion Hotel Kuala Lumpur and we look forward to welcoming you back to our hotel in the near future.
Best Regards,
Rudy Oretti
General Manager
A***a
Leisure
10.0
/10
Reviewed 52 week(s) ago
Amazing hotel. Great location. I had the most enjoyable stay at Pavilion Hotel.
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Accommodation's Reply
30 Jul 2024
Dear A***a,
We greatly appreciate you for taking the time to share your positive review on Traveloka. Thank you for your posting your comments and we look forward to your second visit to Pavilion Hotel Kuala Lumpur.
Best regards,
Rudy Oretti
General Manager
F***y
10.0
/10
Reviewed 55 week(s) ago
The hotel is really wonderful!
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Accommodation's Reply
03 Jul 2024
Dear F***y,
Thank you for leaving us a perfect 10-star review on Traveloka. We are delighted that you enjoyed your stay with Pavilion Hotel Kuala Lumpur recently, and we look forward to welcoming you back to our hotel very soon.
Best regards,
Rudy Oretti
General Manager
Number of reviews per page
20
40
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