Hello Kak, Thank you so much for your perfect 10.0 rating and this wonderful review! We are delighted to hear that you were impressed with the service from all our staff during your stay. We are especially glad you had the opportunity to have your photos taken in traditional Balinese costumes complimentary of charge, and Lilik would surely be happy to know that we have conveyed her gratitude directly to her. Experiences like this are part of how we bring the warmth of Balinese culture to all our guests. We hope to welcome you back to Metland Seva Seminyak again for another wonderful experience! Sincerely, Ryan Wardhana, General Manager, Metland Seva Seminyak

Hello Mr. Mohamed, Thank you so much for your perfect 10.0 rating and this wonderful review! We are delighted that our staff were so friendly and helpful, including in the case of your lost room key which was eventually found. We strive to ensure that all guests feel looked after in every situation. We are also pleased to hear that our location is convenient, and the motorbike rental service is available in front of the hotel, making exploring Bali easy during your holiday. We hope to welcome you back to Maitland Seva Seminyak Hotel again in the future! Sincerely, Ryan Wardana, General Manager, Maitland Seva Seminyak Hotel

Thank you for your 10-star review. We are delighted that the beachfront location was a highlight of your stay. We hope to welcome you back to Maitland Seva Seminyak again! Sincerely, Ryan Vardana, General Manager, Maitland Seva Seminyak

Hello! Thank you for sharing your review and choosing Maitland Seva Seminyak Hotel for your vacation! We are delighted to hear that our hotel's convenient and accessible location is one of our strengths as we are situated in the heart of Seminyak. We are also thrilled that our staff were so friendly and helpful throughout your stay. We hope to welcome you back on your next visit to Bali! Sincerely, Ryan Wardana, General Manager, Maitland Seva Seminyak Hotel

Dear Jamie, Thank you so much for the perfect rating and such an uplifting review! We are thrilled to hear that you found our hotel clean, tidy, and great value — these are standards our team works hard to maintain every single day. It is especially wonderful to know that you enjoyed your stay so much that you are planning to extend it — that truly is the best compliment we could receive! We will make sure everything is just as seamless for the additional nights. We look forward to continuing to host you and to welcoming you back again in the future! Best Regards, Ryan Wardhana General Manager Metland Seva Seminyak Hotel

Dear Vrede, Thank you so much for your lovely 8.2 rating and for sharing your feedback with us! We are delighted to hear that our staff were friendly and that you enjoyed our location — these are two things we are very proud of and work hard to maintain every single day for our guests. We also appreciate your note about the bed. A comfortable and restful night's sleep is something every guest deserves, and we will be sure to share this feedback with our Housekeeping team to look into further improvements to our bedding comfort. We hope to welcome you back very soon for an even better stay at Metland Seva Seminyak Hotel! Best Regards, Ryan Wardhana General Manager Metland Seva Seminyak Hotel

Dear Mr./Ms. R, Thank you for your wonderful review! 😊🙏 We are delighted to hear that our team was able to assist you so well, especially since you were traveling with young children — we always strive to pay special attention to families traveling with young kids. We are also glad to hear that the quick check-in process, the comfortable hotel atmosphere, and the clean and spacious rooms made your stay even more enjoyable. The non-smoking connecting rooms are definitely a family favorite! 😊 We hope to welcome you and your family back to *Metland Seva Seminyak* again! 🙏 Sincerely, Ryan Wardhana, General Manager, Metland Seva Seminyak

Dear Franky, Thank you for your kind review! 😊🙏 We're glad to hear that you found our location so convenient — being within walking distance to the beach, with car rental, laundry, and a minimarket all nearby, is indeed one of the things we love most about our spot in Seminyak! We hope to welcome you back soon at **Metland Seva Seminyak**! 🙏 Best Regards, Ryan Wardhana General Manager Metland Seva Seminyak Hotel

Dear Mr./Ms. S, Thank you so much for your positive review! We are delighted to hear that you enjoyed the service from our staff during your stay. Warm and friendly service is our top priority. We hope to welcome you back to *Metland Seva Seminyak* — our new name, with a new spirit but the same warmth! Sincerely, Ryan Vardana, General Manager, Maitland Seva Seminyak Hotel

Dear Mr./Ms. S, Thank you for your excellent review! We are delighted to hear that you were impressed with our friendly staff, clean rooms, and excellent location. We pay attention to every detail to ensure the comfort of all our guests. We hope to welcome you back to *Metland Seva Seminyak* — our new name, which retains the same spirit of service! Sincerely, Ryan Wardhana, General Manager, Metland Seva Seminyak

Dear Ms. Sylfiya, Thank you so much. We are delighted that you continue to be a returning guest at our hotel, which is a source of pride for all of our staff. We truly appreciate your loyalty. 🙏 We are delighted that our hotel consistently provides you with the peace, comfort, and convenient access to all the amenities you desire. We look forward to welcoming you back to *Metland Seva Seminyak* — our new name — with the same warmth and comfort you have always experienced! Sincerely, Ryan Vardana, General Manager, Maitland Seva Seminyak

Dear Liberty, Thank you so much for your perfect 10.0 rating and this short but meaningful review! "Amazing, comfortable and excellent service" — these beautiful words make our entire team feel proud and encouraged! We are delighted to hear that you were comfortable and satisfied with our services during your stay on March 26-27, 2026. Providing exceptional experiences and the best possible service to all our guests is a commitment we strengthen every day. We are also proud to announce that our hotel will be rebranded as Metland Seva Seminyak from April 1, 2026 onwards, while remaining in the same location and offering the same friendly service you received. We hope this will be another reason for you to visit us again! We look forward to welcoming you back on your next visit to Bali! Sincerely, Ryan Wardana, General Manager, Horison Ultima Seminyak

Dear S*a, Wow, thank you so much for this wonderful review! A rating of 9.7 alone makes us incredibly proud, but knowing that you have become a loyal customer and choose Horison Ultima Seminyak every time you visit Bali is the greatest honor for us! Your trust and loyalty mean a great deal to our entire team. We will continue to strive to provide the best possible stay experience on every visit, because loyal guests like you inspire us to grow and improve our services. We hope to welcome you back on your next visit to Bali, and we can't wait to welcome you back to Horison Ultima Seminyak! See you soon! Sincerely, Ryan Wardana, General Manager, Horison Ultima Seminyak

Dear Mr./Ms. R*i, Thank you so much for your wonderful review and the perfect 10.0 rating! We are delighted to hear that you were impressed with our team's service and took advantage of our hotel's excellent location in the heart of Seminyak. We will immediately pass on your appreciation to our team. They will be proud and encouraged by this positive feedback. Providing friendly and genuine service to all our guests is our top priority. We hope to welcome you back to Horison Ultima Seminyak soon. See you again in Bali! 🌺 Sincerely, Ryan Wardana, General Manager, Horison Ultima Seminyak

Dear Guest, Thank you very much for your kind review and for rating us 9.6. We are delighted to know you found our staff brilliant and your stay comfortable. Your encouraging feedback truly motivates our team to keep delivering the best service possible. We look forward to welcoming you back again soon to Horison Seminyak. Warm regards, Ryan Wardhana General Manager Horison Seminyak.

Dear Eli A., Thank you so much for your wonderful review and kind words. We are delighted to know that the friendliness of our staff, the comfort of the rooms and amenities, and the quality of our food made your stay in Bali a fun and memorable experience. Making your stay in Bali a comfortable experience is our greatest achievement. We hope to welcome you back again for another enjoyable experience. Sincerely, Ryan Wardhana, General Manager, Horison Seminyak Hotel

Dear Guest, Thank you very much for your perfect rating and for your kind words about our team. We’re delighted to know that our staff made a positive impression during your stay. We also appreciate your feedback regarding the Wi-Fi connection. Please rest assured that your comments have been noted and shared with our team as we continuously work to improve our facilities and guest experience. We truly hope to have the pleasure of welcoming you back to Horison Seminyak in the future. Warm regards, Ryan Wardhana General Manager Horison Seminyak

Dear Valued Guest, Thank you very much for your positive rating and for sharing your detailed feedback with us. We are pleased to know that you found your stay overall nice, clean, and that our staff were friendly and helpful. At the same time, we sincerely appreciate your comments regarding the bidet water pressure and the sound insulation. Please be assured that your feedback has been noted and will be followed up by our team as part of our ongoing improvement efforts. Thank you once again for choosing Horison Seminyak. We truly value your input and hope to welcome you back for an even more comfortable stay in the future. Warm regards, Ryan Wardhana General Manager Horison Seminyak

Dear Valued Guest, Thank you very much for your wonderful review and for your kind words about our team. We are delighted to know that you found our staff brilliant and your stay comfortable. Your appreciation truly motivates us to keep delivering the best experience for all our guests. We look forward to welcoming you back again soon to Horison Seminyak. Warm regards, Ryan Wardhana General Manager Horison Seminyak.

Dear Valued Guest, Thank you very much for your positive rating and for your kind recommendation. We are pleased to know that you enjoyed your stay with us and appreciate your comment, “very recommended, must try.” Your feedback is truly encouraging and means a lot to our team. Thank you once again for choosing Horison Seminyak. We look forward to welcoming you back on your next visit. Warm regards, Ryan Wardhana General Manager Horison Seminyak