The hotel is strategically located and close to several tourist attractions, restaurants, and minimarkets. Check-in time at 2 PM was quite fast, but the staff could improve their friendliness and be more welcoming. Guests are asked for a deposit of IDR 50,000 upon check-in. The rooms are not very large with basic amenities (1 soap, 1 toothbrush, 2 towels, and standard coffee and tea). The white sheets and towels had a slightly sour smell, and the bathroom was clogged. The hot water shower worked well. What was interesting (and not provided by all hotels) was the pillow! The breakfast menu was quite complete, but unfortunately, it was still cold at 6 AM because the food warmer was only activated. Overall, the price was quite reasonable for the facilities and services provided by Vio Surapati.