Dear Mr. Agustin H.P., Thank you for staying at Atria Residences Gading Serpong and for sharing your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. Your feedback is very important to us, and we take all customer complaints very seriously. We have forwarded your comments to our team, who will investigate the cause and take immediate action. We apologize for any inconvenience caused. We appreciate your feedback and hope to welcome you back to Atria Residences Gading Serpong again. We will do our best to earn your trust. Sincerely, General Manager