NP

NURHALIMAH P.

10.0

/10

Reviewed 3 week(s) ago

2nd time staying at this place... Next time I want to go again

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Accommodation's Reply

25 Sep 2025

Dear Nurhalimah, Thank you for staying with us for the 2nd time! We really appreciate your support and are glad you enjoyed your stay. We look forward to welcoming you back in the future! Thank you Dave General Manager

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Stevi M. S.

Leisure

9.4

/10

Reviewed 5 week(s) ago

Its nice to stay here for a night, easy chek in and chek out, no have problem at all.. surrounding facility so good, there is minimarket, shops and restaurants nearby.. thank you

+2

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Accommodation's Reply

25 Sep 2025

Dear Stevi, Thank you for your kind feedback! We're happy to hear that you had a smooth check-in and check-out experience, and that you enjoyed the convenience of the nearby facilities. It was a pleasure having you with us, and we look forward to welcoming you again soon! Regards Dave General Manager

AG

Abd G. O.

8.5

/10

Reviewed 7 week(s) ago

Good quality front desk staff. Quick, efficient, friendly.

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Accommodation's Reply

24 Aug 2025

Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager

A***d

Transit

8.7

/10

Reviewed 7 week(s) ago

Please improve on your Food selection esprcially breakfast buffet

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Accommodation's Reply

15 Aug 2025

Dear Valued Guest, Thank you for your detailed review. We are sorry to hear that you did not enjoy your experience during breakfast. Your feedback has been passed along to our Executive Chef. We strive to exceed our guest's expectations, so I can assure you that we take your concerns very seriously. Sincerely, Dave General Manager

N***N

Business

9.0

/10

Reviewed 8 week(s) ago

Cleanliness seriously needs to be improved! Spotted a few stains on the bedsheet. Bathroom wasn’t clean. Bathtub was nice but I saw hair and it was wet so I didn’t dare to soak myself in it but just stand up and shower which was so inconvenient! But overall and otherwise, everything was perfect. Had a peaceful sleep and comfortable stay. Staff were friendly and accommodating too. Thanks everyone! Might consider returning back again

+2

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Accommodation's Reply

13 Aug 2025

Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We also put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements on the highlighted issues. We look forward to seeing you again. Sincerely, Dave General Manager

M***M

Business

9.4

/10

Reviewed 11 week(s) ago

Really nice place and beautiful view

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Accommodation's Reply

17 Jul 2025

Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager

I***m

9.7

/10

Reviewed 12 week(s) ago

Hotel close to immigration and port

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Accommodation's Reply

17 Jul 2025

Dear Guest, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. Sincerely, Dave Hotel Manager

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Erwin E. S.

Leisure

10.0

/10

Reviewed 12 week(s) ago

The hotel is comfortable and directly adjacent to the Berjaya Waterfront ferry terminal, so those crossing to Batam can easily walk. There are plenty of restaurants, both inside and outside the port. Recommended for those looking for a relaxing stay.

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Accommodation's Reply

17 Jul 2025

Dear Guest, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. Sincerely, Dave Hotel Manager

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AH

ABDUL H. A.

Staycation

8.2

/10

Reviewed 15 week(s) ago

This is my first time staying. So far, the room is comfortable and the hallway is very eye-catching with the clean red carpets covering the floor. There's 7-Eleven that's open 24/7 if I needed to grab anything. There are facilities that I can access such as a gym and pool, but I used their pool only, and it is open from 7 AM - 7 PM. I stayed there during the weekdays, so it wasn't crowded. The hotel is near local food restaurants, fast food, and just a few minutes away from the sogo midValley Mall (if you're planning to shop & have fun). On the other hand, the TV provided in the room isn't a Smart TV (no to Netflix). If you're planning on chilling, you need to bring your own projector. The parking can be waived, but you need to park inside the mall area which takes you about 10 minutes of walking to reach the hotel (a bit far and gloomy). So if you have a lot of luggage, just drop them first at the lobby before you park, or you can opt to pay RM15/day and park in front of the lobby area. Overall, my experience is amazing. I would like to return and stay again.

1 people find it helpful

Accommodation's Reply

20 Jun 2025

Dear Abdul, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager

RR

RATNO R.

Leisure

9.1

/10

Reviewed 16 week(s) ago

friendly staff and good service and comfortable hotel, highly recommended

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Accommodation's Reply

20 Jun 2025

Mr. Ratno, Thank you for choosing our hotel, and also taking the time to give a good feedback! The hotel is happy that you are satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. Sincerely, Dave Hotel Manager

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D***i

Staycation

8.8

/10

Reviewed 17 week(s) ago

The hotel's location is very strategic.

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Accommodation's Reply

20 Jun 2025

Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager

Z***m

Staycation

10.0

/10

Reviewed 17 week(s) ago

Very nice and relaxing stay here. Close to night restaurant and food stall. Nice pool and ferry view.

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Accommodation's Reply

20 Jun 2025

Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager

FU

Feby U.

Business

10.0

/10

Reviewed 20 week(s) ago

Have stayed at this hotel more than 10 times.

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Accommodation's Reply

17 Jul 2025

Dear Guest, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. Sincerely, Dave Hotel Manager

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b***o

Leisure

9.7

/10

Reviewed 20 week(s) ago

Highly recommended. Luxury hotel and next to the harbor.

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Accommodation's Reply

17 Jul 2025

Dear Guest, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. Sincerely, Dave Hotel Manager

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U***i

Medical

9.7

/10

Reviewed 22 week(s) ago

The hotel staff is friendly, the rooms are comfortable and clean.

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Accommodation's Reply

02 May 2025

Dear Sir/Madam, Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations Thank you Your Sincerely Dave General Manager

Nurhikmah N.

9.7

/10

Reviewed 23 week(s) ago

The Most Comfortable And Best Hotel Here..

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Accommodation's Reply

02 May 2025

Dear Nurhikmah, Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations Thank you Your Sincerely Dave General Manager

E***n

Staycation

10.0

/10

Reviewed 24 week(s) ago

Comfy enough for a good rest and sumptuous breakfast. Staff was friendly and helpful.

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Accommodation's Reply

02 May 2025

Dear Sir/Madam, Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations Thank you Your Sincerely Dave General Manager

D***a

10.0

/10

Reviewed 24 week(s) ago

The food is delicious, especially the nasi lemak. The restaurant also serves complete food.

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Accommodation's Reply

02 May 2025

Dear Sir/Madam, Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations Thank you Your Sincerely Dave General Manager

a***a

10.0

/10

Reviewed 25 week(s) ago

the room is small, like a rusunnawa

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Accommodation's Reply

02 May 2025

Dear Sir/Madam, Thank you for the excellent review Thank you Your Sincerely Dave General Manager

m***a

Leisure

10.0

/10

Reviewed 25 week(s) ago

From check in, delivery of luggage to the room was accompanied by very good staff, the receptionist was very friendly, breakfast was delicious.

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Accommodation's Reply

02 May 2025

Dear Sir/Madam, Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations Thank you Your Sincerely Dave General Manager

Overall Ratings & Reviews Berjaya Waterfront Hotel

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