I booked for 5 nights, however I was late by 1 day due to some overseen circumstances. They gave my king size bed room to other guests, without even calling and checking with me. Quite disappointed with this service. They charged me for 5 nights and gave me a 2 single bed on the second day I came. Being a customer, is the hotel job to call and check with the customer before even giving up their room. Moreover you charged the full amount to the customer.

My parents love the breakfast meal and the room so spacious. We would like to thank Miss Miko for her professional nice etiquette service at counter. Other than that, I hope this hotel can improve their water spray in all ladies toilet at the main lobby. Please check for any water spray that have leakages because when I was spraying the water, water inches out from the water hose and all my pants wet. Then can the hotel provide any shuttle buses to the nearest shopping malls like Aeon or Paradigm. I love the bed mattresses and pillow so comfortable soft good for my next support. Thank yoi overall great stay we have there.

The hotel is very cozy and very comfortable.

Great location, clean room and accomodating staffs!

Okay good, less maintenance. Friendly staff.

The bed are super spacious and comfy. The rooms are clean with all basic needs made available. Overall the stay is enjoyable. I had a great stay there and it was a good choice in selecting the hotel for my celebrations

Very pleasant and satisfying, very good service. Strategic area, near food stalls. The clerk and staff are very friendly and the rooms are very clean.

Overall was great but not excellent. What i mean is this hotel is suitable for business stay but not family friendly. I chose this hotel to spend my time with my son at the pool cause i thought of the exclusiveness. Ordered room breakfast and their stir fried noodle and nasi lemak really need an improvement. I was expecting good food since i read a lot about their good breakfast buffet which i could not go since i have a small baby. Actually there are a lot of good things like comfy beds, great cleanliness, super fast room service if you are expecting these. And i also admire their friendly staff! If i am on a business trip i would definitely choose this hotel.

Friendly staffs and breakfast are great.

Great stay action Johor Bahru

Arrive hotel, no bellboy to help bring the bags onto trolley. That poor security person was taking initiative to bring us the trolley. Thumb up to that security boy, check in 2 Mar 18 about 8:30 pm. Some double standard treatment for local like me.

Had with my wife birthday celebration. It was so thoughtful of them to give a surprise cake and a decorated room and a complimentary breakfast at the club lounge. The food was awesome. Overall was splendid except the room smell of cigarette smoke. The shower floor was oily and sticky. The most amazing is the food!

It was my wife's birthday. We had a great Dim Sum lunch at the Chinese restaurant. The staff at the reception was so nice to provide us a complimentary piece of cake upon my request since its my wife birthday. The room is cozy and comes with the latest furnishing. We enjoyed our stay there.

Very good service room, many choices of breakfast

The check in was very smooth and professional, lady at reception was very efficient, even I thought she is at her full term pregnacy. Good job at reception!! This was not the first time I check into this hotel, past visits last few years had been very good. However this time round the room we checked in at room 0926 felt very musty, the aircon was stale, even we tried to lower temp & increase fan speed. As we only stay for a day, decided not to be too fussy to change. Breakfast at cafe was greeted by a very bubbly staff at the entrance, ummm.. thought ok we should give the hotel another chance since greeted with such warm welcome and was looking forward to breakfast Was expecting a freshly brew hot coffee which is so important to start the day, however the waitress served us both a lukewarm cup of dilulate coffe. The food was even a more disappointment, not because of food quality, as I can see very good quality ingredients were used. It is the way the Chef/ Cook at each station does it and the cleanliness at each station that was maintained!! It was a turn off, in particular the hygiene level at Fruit Juicing Stn was terrible, similarly at the Egg & Prata Stn. Eggs were overly done, Good raw steak were pan fried till dry and tough, even though asked for medium done not once but twice, raw steak and sausages and beacon that were place on plates were mixed up. If something is not done for the way the chef are preparing the breakfast at this cafe at each station and maintaining good hygiene, it can be a very turn off for guests in future.

We had a pleasant stay here, great breakfast, recommended for family with children. Thank you.

Good hotel in Johor Bahru. Will com again.

Breakfast spread was not refurnished and the late comers didn't have that many choices

Service all the best. maybe come next trip

Nice, comfortable and friendly place to stay.