8.4
Very Good
From 1,693 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.6

Service and Facilites

8.5

People often mention about NEO Kuta Jelantik
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Staff Friendliness (35)
Distance to City Center (33)
Bedroom (32)
Ambiance (31)
Accessibility (30)
Room Space (29)
Bathroom (29)
Surroundings (26)
Hotel Area (25)
Wifi (22)
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Traveler Reviews NEO Kuta Jelantik

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Customer reviews
Hilda S.
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8.5
/10
Reviewed 55 minute(s) ago
Friendly staff, easy check in and check out, as requested
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Tia A.
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10.0
/10
Reviewed 1 hour(s) ago
The staff is friendly, the hotel food is delicious, the prices are always discounted, it's suitable for those who like to be alone, the rooms are very quiet.
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ALEX S. H.
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10.0
/10
Reviewed 3 hour(s) ago
The hotel is clean, the food is delicious, and the hotel location is close to tourist attractions.
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Tia A.
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10.0
/10
Reviewed 2 day(s) ago
Check-in date 31 July-5 August during satisfactory service, every day the room is cleaned and the equipment is replaced.
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Putu D. C. S.
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6.2
/10
Reviewed 4 day(s) ago
The AC is leaking heavily, it takes a long time to handle it, it's a big loss here, the water heater won't turn on
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I love to stay at Neo, everything is near so easy to go to the beach, Beachwalk, and food.
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Accommodation's Reply
05 Aug 2025
Thank you for choosing our hotel as your accommodation. We are delighted to learn that our hotel's location makes it easy for you to reach the beach, Beachwalk, and various favorite dining options. Guest comfort and ease of access are our priority. We look forward to welcoming you back on your next visit to Bali. Warm Regard, Neo Kuta Jelantik Management Christiano - FO Manager
teresa e.
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Check out time takes quite a long time
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Accommodation's Reply
31 Jul 2025
Dear Teresa, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding the lengthy checkout process. We have forwarded your feedback to the relevant team for evaluation purposes, ensuring a faster and more efficient checkout process in the future. We greatly appreciate your visit and look forward to providing you with even better service in the future. Warm regards. Neo Kuta Jelantik Management. Christiano - fo manager
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Iswahyudi k.
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Business
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10.0
/10
Reviewed 2 week(s) ago
Comfortable, clean, helpful and very friendly staff, affordable price, very satisfied. The room price including breakfast is a bargain, in my opinion. Recommended for those visiting the Kuta area of Bali.
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k***a
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Business
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10.0
/10
Reviewed 2 week(s) ago
Easy check in, friendly staff, clean room.
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Warm greetings from Hotel Neo Kuta Jelantik! Thank you for sharing your experience with us. We are delighted to hear that check-in was smooth, our staff provided friendly service, and you were satisfied with the cleanliness of your room. Positive reviews like this mean a lot to us and motivate us to maintain and improve the quality of our service. We look forward to welcoming you back on your next visit. Warm regards. Management of Neo Kuta Jelantik. Christiano - fo manager
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Yugo W.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Extend here is great, can park car, free valet
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Accommodation's Reply
23 Jul 2025
Dear Mr. Yugo W. Warmest greetings from Hotel Neo Kuta Jelantik! Thank you for your positive review. We are delighted to know that you enjoyed your extended stay at our hotel and were satisfied with our complimentary parking and valet service. Your satisfaction is our pride. We hope this pleasant experience will bring you back again in the future. Warmest regards. Management of Neo Kuta Jelantik. Christiano - fo manager
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Yugo W.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
No need to hesitate, there is a car park, if the parking lot is full, you can use free valet
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Hantyan
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Leisure
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9.4
/10
Reviewed 2 week(s) ago
Clean hotel, strategic location in Legian, lots of foreign tourists, clean place, Alfa Mart nearby. Most importantly, the CS and Security service are incredibly friendly.
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R***a
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Leisure
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9.4
/10
Reviewed 3 week(s) ago
Unfortunately, the parking area is minimal, so you have to use the valet. There are small cockroaches in the room and bathroom.
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R***a
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Business
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8.5
/10
Reviewed 3 week(s) ago
Breakfast is decent, rooms are clean, access to everywhere is also close and easy.
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Accommodation's Reply
23 Jul 2025
Warm greetings from Hotel Neo Kuta Jelantik. Thank you for taking the time to review your stay. We are pleased to hear that you were satisfied with the cleanliness of your room, the breakfast we provided, and the hotel's easily accessible location close to various destinations. We look forward to welcoming you back on your next visit, and be sure to contact us if you have any special requests we can assist you with. Warm Regards. Management of Neo Kuta Jelantik. Christiano - fo manager
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Abdul R. A.
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Staycation
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8.0
/10
Reviewed 4 week(s) ago
I stayed at Hotel Neo Jelantik and unfortunately had a disappointing experience. The air conditioner in my room wasn't cooling at all, which made it very uncomfortable—especially in Bali’s heat. I informed the staff, but there was no real solution during my stay. It’s hard to relax or sleep well in a warm room. The location is good and the staff were friendly, but I hope they take better care of the room facilities in the future.
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2 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Mr.Abdul R.A. Thank you for sharing your experience during your stay at Hotel Neo Jelantik. We sincerely apologize for the inconvenience you experienced, particularly regarding the malfunctioning air conditioning in your room. We understand how important comfort is, especially in hot weather like in Bali. We also regret that our current efforts have not been able to provide an adequate solution during your stay. Your feedback is very important to us, and we have passed it on to the relevant team, who have followed up on it. We are pleased to hear that you continue to appreciate the care of our staff and the hotel's location. We hope to provide an even better experience if you return in the future. Thank you again for your feedback. Best Regard Management Neo Kuta Jelantik Hotel Christiano Hendarwan Front Office Manager
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
friendly staff, delicious food.. only parking access is lacking
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Thank you for your review. We are delighted to hear that you enjoyed the hospitality of our staff and the food we serve. Regarding your feedback regarding parking access, we apologize for any inconvenience you may have experienced. For your information, we have an additional parking area at the rear of the hotel that is larger and can accommodate more vehicles. We will ensure this information is more clearly communicated to our guests in the future. Once again, we appreciate your feedback and will continue to strive to provide the best service. We look forward to welcoming you back on your next visit. Warm regards, Management of Neo Kuta Jelantik. Christiano Hendarwan, Front Office Manager
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n***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly. The room is always clean. Sleep is good, the bed is soft.
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B***a
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Leisure
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9.1
/10
Reviewed 6 week(s) ago
very close to Legian beach and delicious places to eat... parking is narrow but staff helps with valet
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nita n.
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Leisure
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9.4
/10
Reviewed 7 week(s) ago
The room is very comfortable, the service is good for me who travels and then when I come home the room is already tidied up and clean, I am very satisfied with the service for the price of the room which is worth it, next time I will stay here again if I go on holiday to Bali
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Please make the bathroom cleaner and smell fresher.
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2 people find it helpful
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