Good afternoon Lalu, although saddened by the score given, we thank you for taking the time to write valuable feedback regarding your recent stay with us. We sincerely apologize for the inconvenience experienced due to the lack of a bath tub cover and the sink water being slow to drain. We really regret that this disrupts the experience. We can understand that it affects the overall level of satisfaction. Please be assured that we take your feedback seriously. And we started a plan with our housekeeping and maintenance team to address this issue. We ensure that the bath tub cover is available and the water in the sink can be drained immediately. Your input is very valuable to us and we are committed to doing what is necessary to improve the quality of our hotel. We hope that Lalu will consider giving us the opportunity to serve you on your upcoming holiday, we are sure that Lalu will enjoy staying with us. Once again we apologize for the inconvenience experienced. Warm regards, Dewantara Narottama. General Manager.
