Dear Value Guest,
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Regarding the check-in process, please note that our check-in time is from 3 pm until midnight. In case the receptionist is unavailable, we have displayed the hotel mobile number at the counter, which guests can call for assistance with check-in. Once again, thank you for your feedback. We will continue to improve our services and facilities, and we hope you’ll consider returning to give us another opportunity to provide you with a more seamless experience. Regards, Hidayah.