Dear Guest, Thank you for sharing your detailed feedback and for staying with us. We’re glad to hear that you enjoyed the pool, the early check-in, the complimentary massage, breakfast, and the view from the balcony. We’re also happy that our free shuttle service to Ubud Palace was useful for you. Regarding the airport transfer, we kindly request advance confirmation so we can properly arrange drivers and schedules, especially during busy periods. This is to ensure smooth service for all guests. For food and beverage discounts, these are applied per individual bill, not as a total at check-out, and this is standard practice in our restaurant system. Since our restaurant is not self service fast food restaurant, The tax and service charge is a government and service regulation applied to all hotel restaurants in Bali and is clearly stated. Thank you again for your balanced review. We appreciate your feedback and hope to welcome you again in the future.

Dear Guest, Thank you for your stay and feedback. Our property is built in a traditional Balinese style, which may look different from modern hotels, but we regularly maintain and update our rooms to keep them comfortable for guests. Many guests appreciate the cultural charm and peaceful atmosphere we offer. We are one of the top-rated resorts on Google, with thousands of real guests sharing their memorable stays and beautiful family photos with us, a reflection of our continuous effort to improve. Thank you. Have a great day ahead

Dear Ria, Thank you for your stay and feedback. We would like to clarify that your booking voucher clearly mentioned a Superior Room, not a Deluxe. Our Front Office team had already explained this to you during your visit on 26 January 2025, almost 10 months ago. You received the exact room type that was booked through your voucher. Regarding breakfast, we serve Indian and Continental buffet options with both vegetarian and non-vegetarian dishes, freshly prepared every morning by our kitchen team. We are sorry if this did not meet your personal expectations. We are one of the top-rated resorts on Google, with thousands of real guests sharing their memorable stays and family photos with us, which is the proof of our service quality and transparency. Thank you