Dear Mr. Arief R,
Thank you for sharing your feedback with us. We are pleased to know that you appreciated our strategic location and good service. However, we sincerely apologize that the cleanliness and breakfast variety did not meet your expectations.
Your comments have been shared with our hotel management, Housekeeping, and Food & Beverage teams for further evaluation and improvement. We are committed to providing a cleaner, more comfortable stay and a more satisfying breakfast experience for our guests.
We truly appreciate your feedback and hope to have another opportunity to welcome you back for a better experience.
Warm regards,
Ricky Riadhy
Hotel Manager