m***h

Staycation

8.8

/10

Reviewed 2 day(s) ago

Good service, affordable hotel but satisfactory service.

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a***i

8.5

/10

Reviewed 4 day(s) ago

I left my item behind. Please contact me immediately. Thank you.

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F***y

Staycation

8.4

/10

Reviewed 4 day(s) ago

The staff is friendly, the location is strategic, and it's close to everything. However, the mattresses are not very clean, and the rooms are a bit musty.

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Rina O.

9.4

/10

Reviewed 1 week(s) ago

The rooms are comfortable, clean, and luxurious. The staff are also friendly.

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1 people find it helpful

Achmad F.

Leisure

9.4

/10

Reviewed 1 week(s) ago

A hotel with an old look and furnishings, but well-maintained cleanliness. Check-in and check-out are easy, the superior rooms are quite spacious, and the location is within walking distance to popular culinary spots. The rates are budget-friendly. Recommended hotel.

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Dedi n.

Leisure

6.6

/10

Reviewed 2 week(s) ago

The hotel's location is one-way. The hotel building appears to be old, dating back to the 2000s. It used to be comfortable. However, the noise, especially at night, was a bit disturbing. The sound of passing vehicles made it uncomfortable, and I often woke up during the night. Perhaps the windows in the rooms, especially on the lower floors, could be soundproofed to reduce the noise from outside vehicles.

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1 people find it helpful

D***n

Leisure

8.7

/10

Reviewed 2 week(s) ago

The vehicle entry and exit area is all in one place, and the parking lot is cramped. The bathrooms are very clean. The food runs out quickly; to my surprise, the rice porridge with sugar was gone. When I asked for a refill, a bowl filled with hot water and unstirred granulated and brown sugar arrived, still just a lump. It was a first and last experience, I think.

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bahrizal s.

8.5

/10

Reviewed 6 week(s) ago

Very good, the security guard is very responsive. The food could be improved.

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1 people find it helpful

Accommodation's Reply

03 Jun 2026

Dear Mr. Bahrizal S., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Serela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team

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k***y

8.1

/10

Reviewed 6 week(s) ago

The hot water in the shower was unstable (suddenly becoming very hot or very cold) even when set. Requests for water to be brought to the room were quite long waits. The room was quite clean.

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1 people find it helpful

Accommodation's Reply

03 Jun 2026

Dear Kay, Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with all our staff so that we can better ensure the comfort of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team

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Slamet R.

10.0

/10

Reviewed 10 week(s) ago

It's fun, it feels like home, so I want to stay here for a long time.

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3 people find it helpful

Accommodation's Reply

27 May 2026

Dear Mr. Muhammad Salamet R., Thank you for taking the time to write a detailed review of your stay at Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team

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Raka R.

6.8

/10

Reviewed 11 week(s) ago

The staff was unfriendly upon check-in, even though they were the front desk. The duvet sheet had numerous stains and a few strands of hair. The toilet corners were covered in black stains.

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1 people find it helpful

Accommodation's Reply

27 May 2026

Dear Mr. Raga R., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, Management

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rian r.

8.5

/10

Reviewed 14 week(s) ago

The staff is friendly, the service is okay, but the AC temperature cannot be turned up to cool overnight while sleeping.

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3 people find it helpful

Accommodation's Reply

27 May 2026

Dear Mr. Rian R., Thank you for taking the time to write a positive review about your stay at Serela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We apologize for any inconvenience you may have experienced during your stay and have shared your feedback with all our staff so that we can continue to ensure the comfort and convenience of all our guests. We hope to welcome you again in the future. Thank you. Sincerely, The Management Team

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Reyhan F.

Leisure

8.5

/10

Reviewed 15 week(s) ago

Nice hotel and responsive hotel staff

1 people find it helpful

Accommodation's Reply

27 May 2026

Dear Mr. Rayhan F., Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your feedback, which will undoubtedly be helpful to other guests choosing to stay at our hotel. We hope to welcome you again on your next visit and wish you the same satisfaction as this time. Sincerely, The Management Team

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F***a

10.0

/10

Reviewed 15 week(s) ago

Close to everywhere.. Access to transportation/culinary is also close..

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2 people find it helpful

Accommodation's Reply

27 May 2026

Dear Mr./Ms. F*a, Thank you for taking the time to write such a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be invaluable to our other guests. We look forward to welcoming you again on your next visit and hope this stay was as enjoyable as your previous one. Sincerely, The Management Team

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C***n

Staycation

8.5

/10

Reviewed 16 week(s) ago

I just booked for my brother-in-law

3 people find it helpful

Accommodation's Reply

27 May 2026

Dear Mr./Ms. C*n, Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again in the future and wish you a pleasant stay as this one. Sincerely, The Management

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A***n

Staycation

10.0

/10

Reviewed 17 week(s) ago

👍🏼👍🏼👍🏼👍🏼👍🏼 good 👍🏼👍🏼👍🏼

2 people find it helpful

Accommodation's Reply

27 May 2026

Dear Mr./Ms. A*n, Thank you for taking the time to write a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team

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M***i

Business

6.9

/10

Reviewed 19 week(s) ago

Arrived at 3 PM but only checked in at 3:50 AM. The room didn't meet my request (I was given a smoking room for non-smoking). When I first entered, it smelled of cigarettes, there were cigarette butts in the corner of the door, the TV remote didn't work, the hair dryer didn't work, and the toilet was hard to flush. I wanted to complain but was too tired. But when I checked out, someone was able to check in at 11 AM.

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4 people find it helpful

A***n

Staycation

10.0

/10

Reviewed 20 week(s) ago

👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

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2 people find it helpful

ilman a. s. a. f.

Business

5.0

/10

Reviewed 21 week(s) ago

The electricity in the room went off by itself at 3 am

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1 people find it helpful

r***a

Leisure

9.3

/10

Reviewed 22 week(s) ago

The hotel is strategic, the breakfast food is very special because it is always hot/warm, but the soundproofing of the room is very poor because the sound of motorbikes/cars speeding on the road reaches into the room.

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3 people find it helpful

Serela Merdeka

Overall Ratings & Reviews Serela Merdeka

8.1

8.0

7.8

8.6

8.1

Traveler Reviews Serela Merdeka