Friendly hotel staff, clean rooms, lots of variety and delicious food.

Quite complete, just lacking a spa/massage in the hotel.

The air conditioner and the TV were not working well at first, but the engineer responded quickly.

Have stayed here several times and it is still the best.

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

The staff was very friendly and accommodating. Super recommended!

Strategic location, clean place, suitable for staycation.

The hotel was good and clean. The staff is helpful. Easy check-in and check-out.

The hotel staff is quite friendly. The facilities are complete, including a swimming pool, gym, and sauna. The location is quite good.

We had a family room and the room was big, but we only had one king bed. I booked for 2 people and 2 kids, and we had to pay extra for an extra bed. I don’t get it because it’s a family room. The swimming pool was too small. The place for breakfast was not big; it should be improved, and the variety of the food was not much. They should have given 2 card keys for a family room.

Very satisfying service and facilities. All the staff are friendly and provide excellent service.

Nice hotel and it was pretty cheap so no complaints.

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For breakfast, at 8:30 a.m., the kitchen staff hadn't refilled the main course; it was left empty. Please fix this.

Every time I go to Semarang, I stay here because it's comfortable.

Very nice, strategic location, the best room

It was a very pleasant stay, with friendly and trustworthy staff. I left my bag behind and forgot it, only to be remembered the next night. However, the staff found it without incident. The food was delicious, the pool refreshing, and the room spacious and cool from the moment I entered.

It was pleasant, but it's a shame breakfast can't be delivered to your room. Perhaps this service could be considered. Overall, I liked it. For a reasonable price, I got a spacious room with cool air conditioning.

Great service, friendly and helpful staff, and a comfortable environment.

So far, we've enjoyed our stay at Alana Surabaya. The lobby smells great, check-in and check-out are smooth, and all the staff are friendly and helpful. Just a tip: I booked 3 non-smoking rooms, but I found one room (927) to have a less than fresh scent, as if it had been used for smoking. I asked for some freshener, and the staff were very responsive. The smell subsides when the AC is on, but if not, it's still there. The 9th floor hallway smells of cigarettes.