The Alana Surabaya

Explore The Alana Surabaya
9.3
Exceptional
From 8,130 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

9.1

Location

9.3

Service and Facilites

9.3

People often mention about The Alana Surabaya
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Bedroom (156)
Staff Friendliness (152)
Room Space (151)
Bathroom (141)
Ambiance (138)
Accessibility (125)
Hotel Area (122)
Variety (118)
Surroundings (117)
Distance to City Center (115)
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Traveler Reviews The Alana Surabaya

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Customer reviews
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Agus P.
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10.0
/10
Reviewed 3 day(s) ago
Good hotel and will stay here again someday. Thank you.
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Verified Traveler
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10.0
/10
Reviewed 3 day(s) ago
Highly recommended, the hotel is clean, comfortable, and not expensive
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Tita R. S.
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Leisure
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10.0
/10
Reviewed 3 day(s) ago
The staff is friendly and the service is fast.
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Verified Traveler
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Business
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8.8
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and the food is varied.
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Reyhan F.
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10.0
/10
Reviewed 2 week(s) ago
Nice experience stay in this hotel. The staff very helpful, location very strategical and the room is very neat and clean
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J***o
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9.1
/10
Reviewed 2 week(s) ago
No more bottles for water… 👍 Can refill anytime at the water dispenser.
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E***h
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9.4
/10
Reviewed 2 week(s) ago
Top, everyone is friendly and comfortable, everything is very good, will definitely come back again.
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Y***i
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Business
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9.7
/10
Reviewed 2 week(s) ago
Friendly staff. Comfortable rooms. Easy access.
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1 people find it helpful
Verified Traveler
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9.4
/10
Reviewed 4 week(s) ago
It’s in a great location, and the food is delicious.
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h***a
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8.5
/10
Reviewed 4 week(s) ago
Recommended. I always come here when I have the chance to vacation with my family. Hopefully, the service will continue to improve.
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e***i
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9.1
/10
Reviewed 4 week(s) ago
Check-in was fast. The room was comfortable. One thing that could be improved is the smell of cigarette smoke in the hallway.
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R***a
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9.4
/10
Reviewed 5 week(s) ago
It was a pleasure to stay here, complete facilities.
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Verified Traveler
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Business
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8.5
/10
Reviewed 5 week(s) ago
The place is nice, it happens to be close to Unesa and the food is top notch 👍
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Ari A.
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Business
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8.5
/10
Reviewed 5 week(s) ago
The hotel is good, affordable, according to needs
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Dovi S.
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8.5
/10
Reviewed 5 week(s) ago
Strategically located near favorite coffee and chicken shops, the breakfast is also delicious. I chose this hotel because my husband had an event nearby, so it was a convenient walk.
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B***g
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10.0
/10
Reviewed 5 week(s) ago
All ok all.. Good. Come back here again... In the future
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1 people find it helpful
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Iwan R. S. A.
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Staycation
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9.4
/10
Reviewed 6 week(s) ago
The hotel's location is quite strategic, making it very easy to access other areas. The breakfast menu is quite varied.
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1 people find it helpful
P***i
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Business
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8.5
/10
Reviewed 6 week(s) ago
Close to the office you will be visiting, the rooms are clean, and the facilities are also complete.
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N***a
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Staycation
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9.4
/10
Reviewed 6 week(s) ago
The staff are very friendly and always smiling, ready to help and there is no judging look on their faces.
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A***a
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10.0
/10
Reviewed 6 week(s) ago
Comfortable rooms, friendly staff, orders as requested, delicious breakfast.
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