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Traveler Reviews Kosenda Hotel
Number of reviews per page
20
20
40
40
Customer reviews
Muhammad R.
Leisure
9.4
/10
Reviewed 4 day(s) ago
Amazing location, stylish themed rooms, spotless cleanliness, and great service. A hidden gem that makes every stay special. Definitely worth booking!
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D***i
9.4
/10
Reviewed 5 week(s) ago
The room comfort is very homey
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1 people find it helpful
Verified Traveler
Leisure
9.7
/10
Reviewed 6 week(s) ago
Visited for pleasure - everything was great - the breakfast was excellent. Only minor issue is that the rooms are a bit dim and could go with more light.
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s***n
9.1
/10
Reviewed 8 week(s) ago
Comfortable atmosphere in the lobby and rooms.
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R***a
Transit
9.4
/10
Reviewed 20 week(s) ago
Location-wise, it’s always been the best option for our trips. They also provide you with essential amenities in the room.
3 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear R***a
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
Verified Traveler
Transit
6.7
/10
Reviewed 20 week(s) ago
The toilet flush does not work, so it is dirty and smelly. No corrective action has been taken.
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Accommodation's Reply
11 Jul 2026
Dear G***t
Thank you for taking the time to share your feedback. We are truly sorry to learn that your recent stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced regarding Toilet
At our hotel, we strive to provide the highest standards of service, and your feedback is very important to us. Please be assured that we have shared your comments with the relevant team to ensure improvements are made.
We sincerely hope you will give us another opportunity to welcome you back and provide the exceptional experience we are known for.
Warm regards,
Kosenda Family
Dr K I.
Business
10.0
/10
Reviewed 20 week(s) ago
This hotel offers a sense of tranquility despite its location in the bustling city center. It's literally 25 steps to Thamrin. Recommended.
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Accommodation's Reply
11 Jul 2026
Dear Dr K I
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
Juliani
Business
9.4
/10
Reviewed 21 week(s) ago
My go-to hotel when I'm on business in Jakarta because it's so comfortable. Thank you Kosenda!
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Juliani
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
n***n
9.7
/10
Reviewed 24 week(s) ago
Very friendly, very good, very nice, very genz style.
1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear N***n
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
YB
Yasser B.
10.0
/10
Reviewed 24 week(s) ago
Top choice when I stay in Jakarta. Service was great as usual. Keep it up
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Accommodation's Reply
23 Jun 2026
Dear Yasser
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
T***e
Leisure
10.0
/10
Reviewed 24 week(s) ago
Genuinely loveliest hotel in Jakarta, and I’ve stayed at a lot of places. I love the room scent, body lotion, and conditioner (all Sensatia Botanica!). The food was great, entertainment selection spot on. I like that you can just chill in the lobby/restaurant and read the book selection in their mini library. The food from the restaurant is great as well. It’s best to have dinner/lunch there; the chef is very good.
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Accommodation's Reply
23 Jun 2026
Dear T***e
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
Gacanti S.
9.1
/10
Reviewed 27 week(s) ago
Nice, close to Sarinah so you can just walk everywhere nearby
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Accommodation's Reply
12 May 2026
Dear Ms. Gacanti
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
J***l
Staycation
10.0
/10
Reviewed 32 week(s) ago
I love this hotel so much ❤️, everything here is so nice. Entrance, Lobby, Restaurant, Room, rooftop sooo beautiful. Will come again later.
1 people find it helpful
Accommodation's Reply
09 Apr 2026
“Dear J***I
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
A***a
Medical
9.4
/10
Reviewed 32 week(s) ago
Very nice and comfortable hotel. Definitely will come back for another biz trip.
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Accommodation's Reply
09 Apr 2026
Dear A***a
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
D***r
8.5
/10
Reviewed 34 week(s) ago
The hotel is cozy, but the pillowcases smell like undried laundry. This needs to be taken into consideration.
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Accommodation's Reply
09 Apr 2026
Dear D***r
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our facilities, service, and overall atmosphere. Your kind feedback is truly appreciated by our team.
We also thank you for your valuable comment regarding Pillow case . Please be assured that we take your feedback seriously and will review this with our team as we continuously strive to improve our guests’ experience.
We look forward to welcoming you back for an even more enjoyable stay in the future.
Warm regards,
Kosenda Family
I***e
Transit
9.7
/10
Reviewed 35 week(s) ago
Strategic location. Clean, modern with a touch of classic, tropical/native interior. Complete room amenities. Friendly and helpful staff.
+4
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Accommodation's Reply
09 Apr 2026
Dear I***e
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
Verified Traveler
10.0
/10
Reviewed 37 week(s) ago
Kosenda is SUPER! Cozy place to stay
1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
Verified Traveler
Business
10.0
/10
Reviewed 37 week(s) ago
It was fun! Hope I can stay here again someday.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest
Thank you very much for sharing your wonderful review. We are truly delighted to know that you enjoyed your stay and appreciated our facilities, service, and hospitality. Your kind words are a great encouragement to our entire team.
It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
Kosenda Family
Verified Traveler
Staycation
9.4
/10
Reviewed 50 week(s) ago
The location is very strategic and the hotel is really beautiful.
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Value Guest
Warm greetings from Kosenda Notable Series Hotel
Thank you for taking the time to share your review during your stay with us. We are delighted to hear that you had a pleasant experience at our hotel. Your feedback is truly appreciated, and we will continue to improve our facilities and hospitality to ensure the comfort and satisfaction of our guests.
We are grateful that you chose Kosenda Notable Series Hotel as your place to stay, and we certainly look forward to welcoming you back soon."
Best regards,
The Kosenda Family
Verified Traveler
Business
10.0
/10
Reviewed 55 week(s) ago
I love staying here, the staff always helpful and always comeback just because after longday it feels like home. And now had padel court in front of the hotel.
1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Ms. G***t
Warm greetings from Kosenda Notable Series Hotel
Thank you for sharing your feedback with us. We truly appreciate you taking the time to explain your concerns. Please rest assured that we are actively working to improve our services by offering additional training and more control measures to ensure a better experience for all our guests.
Once again, we sincerely apologize for the inconvenience you experienced, and we are grateful for choosing Kosenda Notable Series Hotel as your place to stay. We hope to have the opportunity to welcome you again in the near future.
Best regards,
The Kosenda Family