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Traveloka (395)

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8.1

Very Good

From 395 reviews

Provided by travelers on

Cleanliness

7.9

Room Comfort

7.9

Meal

7.7

Location

8.2

Service and Facilites

7.8

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Traveler Reviews Burmahtel Hotel Penang

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Customer reviews

Junikko T.

Leisure

8.8

/10

Reviewed 2 week(s) ago

Affordable hotel prices. Spacious room sizes. Location close to bus stops, culinary center, market, and convenience store...

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O***g

Leisure

8.2

/10

Reviewed 11 week(s) ago

After the renovation the hotel became nice and comfortable😊

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H***y

Leisure

10.0

/10

Reviewed 57 week(s) ago

Close to the Pulau Tikus market and close to everywhere.

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Anton W.

Medical

8.8

/10

Reviewed 65 week(s) ago

Room options are various, from 2 people to 5 people rooms are available. Location is super good. Close to Pasar Pulau Tikus with lots of hawker food sellers.

1 people find it helpful

Martha F. C.

5.4

/10

Reviewed 81 week(s) ago

It is haunted! Pas resepsionis masih biasa saja. Tapi jorok lobby nya. Lalu ke belakang masuk lift, mulai berasa aneh. Kok ada daftar kayak jadwal dokter gitu. Naik ke lantai 3, Got room 314. Pas cari room, makin aneh kayak lorong hospital. Di dalam kamar, layout kamar seperti bekas ruang rumah sakit. Paling parahnya pas nungguin suami, di belakang lift lantai 3, ada suara seperti food court dengan banyak suara perempuan. Puncaknya pas tidur, AC mati hidup sendiri. Mungkin bukan karena hantu lebih karena kompresor rusak. Tapi kami putuskan check out jam 1 malam itu juga dan cari hotel. The worst 3 hours on our family experience.

2 people find it helpful

Guest

8.8

/10

Reviewed 90 week(s) ago

Wherever near everywhere. Easy to eat places, close to the hospital which is the purpose of visiting Penang. Close to the Mall. The rooms and bathrooms are clean. Good service.

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1 people find it helpful

Haryanto W.

9.7

/10

Reviewed 110 week(s) ago

Very satisfied staying here, strategic location, many sell food and the place is comfortable.

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Matthew C.

8.5

/10

Reviewed 112 week(s) ago

A short stay on a visa run. Great location for Thai Embassy.

1 people find it helpful

Lee P. B.

5.7

/10

Reviewed 128 week(s) ago

No security: don't have security guide at car park. Low security & maintenace: some of the window plane lock are sploit, curtain rail sploit, show tape leaking, power plug hanging/detached gr the wall etc. Others: dirty room, floor w fruit shell & dead inserts, no table cloths in bath room & small table in the room etc.

2 people find it helpful

ISMAIL B. R.

9.7

/10

Reviewed 133 week(s) ago

Sangat berbaloi,staff yang mesra pelanggan..

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Adi S.

8.5

/10

Reviewed 139 week(s) ago

Good location, friendly staff.

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Mulyono

8.8

/10

Reviewed 287 week(s) ago

At first we dissapointed with the room. Not bcause the room I bad, but bcos the aircon is trouble. Not cool at all. I could not sleep until 2:30am and asked for room change. The guy nice enough to let me move to another room. And the bext morning, my wife and kids move to the new room. Everything is fine now. For the price, I think this hotel is excellent. Room is huge. It has a seperate dining room and tv. I hope they place a tv in the bedroom too! The room is very clean.. But I think we like this place. Main reason we stay here bcos near to Gleneagles hospital the place we want to go.. 7eleven shop is close too. And some restaurants infront of the hotel.

3 people find it helpful

Accommodation's Reply

17 Jan 2020

Hi Mulyono We are glad to know that finally you are happy with our room. Thank you so much for your support and we hope to see you again. Thanks & regards. Grace Hotel Manager.

Akkhrawat c.

5.4

/10

Reviewed 288 week(s) ago

Bed sheet got blood stains Hairs are on the bed

1 people find it helpful

Accommodation's Reply

14 Jan 2020

Dear Akkhrawat We are sorry for the bed sheet blood stain issue. Normally for bed sheet with blood stains should separate out to wash by hand instead of using washing machine. Our staff will do checking room before allow to check in the guest. We will allow to change room if you not satisfy with the room. Very sorry for bad experience you have. We will try our best to improve our service and quality of the room. Hope you can come back again.

desylina

Family

5.1

/10

Reviewed 288 week(s) ago

The staff was very bad, not helping and not polite.

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Mulyono

6.0

/10

Reviewed 289 week(s) ago

The hotel lift is very bad. Like they don't really care abour it. We are staying right now in this hotel. The airconditioner is terrible!! Not enough cold at all. It blows only air. Makes the rooms temperature very uncomfortable to stay. I talk to receptionist for help (2:30am in the morning because I cant sleed with this kind temperature). He came into my rooms. Checked this and that.. And he asked me to report back at 6:00am. Wtf! So literally he asking me not to sleep and watch for the temperature changes?? What kind of hotel is this??? My god! I really don't recommend this hotel to anybody. This the worst hotel I ve ever stayed in my life.

1 people find it helpful

Accommodation's Reply

17 Jan 2020

Dear Mulyono We are sorry to receive this bad comments but we will investigate and definitely to improve it. After checking with my night shift staff, my people said that he has changed the room to you. Next day morning, our morning shift staff want to clean the room but we found that having one lady still sleeping inside the room and not yet move to another room may be too tire and nice sleep. That means both rooms was being occupied and not return. We confused and we assumed that your people has moved to another room. You may check with your people. We concerned of your feedback. We will keep on improving our service and quality of the rooms. We have put into our next plan to upgrade the lift once some minor renovation and upgrade room have been completed done. Grace Hotel Manager.

sitiaishah

Backpacking

8.5

/10

Reviewed 289 week(s) ago

Cheap and cozy if day trip just to sleep at penang - georgetown area

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Accommodation's Reply

14 Jan 2020

Dear Siti Thanks for your good comments. We hope you have a nice trip in Penang. Hope to see you again . GRACE

Eric K.

Family

8.8

/10

Reviewed 292 week(s) ago

Nice room, helpfull staff but they don't clean you room although you ask for it. The lift door sometimes cant close

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MRS HO KIM ENG

Medical

8.5

/10

Reviewed 295 week(s) ago

Closer to hospital and rat pulo plow.

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1 people find it helpful

Accommodation's Reply

07 Dec 2019

Hi Mrs Ho Welcome to Burmahtel. We look forward to seeing you in Burmahtel again. Your arrival is greatly appreciated. Thank you

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Winny w.

5.7

/10

Reviewed 296 week(s) ago

The water in the shower all leaked. Dirty and many cobwebs.

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2 people find it helpful

Accommodation's Reply

07 Dec 2019

Hi Winny, Very sorry for your bad experience. Our staff has overlooked checking this room. Thanks for highlighted your problem. We will improve on it.

Untung S.

Family

8.8

/10

Reviewed 307 week(s) ago

near market which is at night we can find some delicious food and traditional food there

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