The Royal Surakarta Heritage - Handwritten Collection

Explore The Royal Surakarta Heritage - Handwritten Collection
8.6
Very Good
From 3,426 reviews
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Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

9.1

Service and Facilites

8.8

People often mention about The Royal Surakarta Heritage - Handwritten Collection
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Bedroom (123)
Staff Friendliness (122)
Distance to City Center (116)
Room Space (112)
Ambiance (107)
Bathroom (104)
Surroundings (97)
Hotel Area (97)
Accessibility (95)
Family Friendly (92)
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Traveler Reviews The Royal Surakarta Heritage - Handwritten Collection

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Customer reviews
B***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 10 hour(s) ago
Comfortable rooms. Cool AC. Renovations on the 3rd and 8th floors are underway. Only one elevator works.
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A***v
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Super fast service, friendly front desk staff who are generous with smiles, friendly security, and quick-witted doormen. The restaurant staff at breakfast were quite friendly (although a bit grumpy), perhaps they were tired... hehe. 1000 points for the customer service and housekeeping staff, who, oh my God, were so honest when I left something behind. Suggestion: "Maybe next time, if a guest leaves something behind, they could inform the guest sooner, as they have their contact information." Overall, a 10,000% recommended place to stay for your cozy, classic, and luxurious accommodations!!!
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Sulistyo
icon-Business
Business
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10.0
/10
Reviewed 6 day(s) ago
The best hotel in Solo, Hotel Lana, is fully equipped and comfortable. It's spacious and has a bathtub.
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D***i
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9.4
/10
Reviewed 6 day(s) ago
The hotel is quite old but still clean and comfortable.
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Verified Traveler
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Transit
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10.0
/10
Reviewed 2 week(s) ago
It was wonderful to stay in this hotel. The location was close to where I wanted to go. I could enjoy car-free day right in front of the hotel. The food was amazing, the room and decorations were amazing. Everything was perfect!
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FX JONI
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Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 4 week(s) ago
The bathtub drain was stuck closed, trapping water when the shower was used. The bedroom was small. The only thing was the breakfast was enough and fair for the prices.
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fitriany a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great. I keep coming back again and again. It's a shame the pool is deep, so the kids can't swim.
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Accommodation's Reply
22 May 2026
Dear Mr. Fitri, We are very grateful for your feedback regarding your visit to the Surakarta Royal Calligraphy Museum. We are always delighted to receive positive feedback. We will share your comments with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We have recently added a mobile swimming pool for children. Thank you again for sharing your experience, and we hope your next visit will be as enjoyable as this one. Sincerely, Dini Fitri Hastutti, Reception Manager
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Verified Traveler
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Leisure
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8.3
/10
Reviewed 5 week(s) ago
Staff are friendly, but the hotel condition is not in a good one. In room 908, the wardrobe is broken and the condition is dusty. The housekeeping staff is very good when assisting with inquiries. The food during breakfast is also not up to five-star standard and needs more variety.
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Accommodation's Reply
22 May 2026
Dear Guest, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback regarding the room and breakfast are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri Hastuti Front Office Manager
A***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Full of Javanese decorative accessories. Cool.
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1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for your compliments on our hotel, especially the Javanese-style decor. We are delighted that you enjoyed your stay and hope to welcome you again soon. Sincerely, Dini Fitri Hastutti, Front Office Manager
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T***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It is a recommended place close to the center of Solo.
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Accommodation's Reply
22 May 2026
Dear Mr./Ms. T*o, Thank you for your positive review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again soon. Sincerely, Dini Fitri Hastuti, Front Office Manager
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D***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 6 week(s) ago
The staff is friendly and very helpful. Birthday greeting for my beloved mother, it really makes her happy..
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Accommodation's Reply
07 May 2026
Dear Mr./Ms. D*i, We greatly appreciate your feedback regarding your visit to the Surakarta Royal Handwriting Collection. We are always delighted to receive positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Dini Fitri Hastuti, Reception Manager
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Strategic location, friendly service, and delicious food.
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Accommodation's Reply
07 May 2026
Dear Ms. S*a, Thank you for your positive review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again soon. Sincerely, Dini Fitri Hastuti, Front Office Manager
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Sulistyo
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Highly recommended hotel in Solo, old hotel but nice. I love this hotel so much and near GPIB church.
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Accommodation's Reply
01 May 2026
Dear Mr. Sulistiyo A., We greatly appreciate your feedback regarding your visit to the Surakarta Royal Manuscript Collection. We are always delighted to receive positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Dini Fitri Hastutti, Reception Manager
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Q***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
This hotel is comfortable, clean, friendly service, strategic location, complete facilities, suitable for staycations or business trips, recommended for all guests.
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Accommodation's Reply
01 May 2026
Dear Mr./Ms. Q*u, We greatly appreciate your feedback regarding your visit to the Surakarta Royal Handwriting Collection. We are always delighted to receive positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Dini Fitri Hastuti, Reception Manager
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f***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Everything was fine except that I often heard footsteps and the sound of the emergency door opening and closing, especially since my room was right next to the emergency door. I was quite awakened by these sounds.
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Accommodation's Reply
01 May 2026
Dear Mr./Ms./Mr ...
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SYAHIRUL A.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The hotel's location is quite strategic, close to the city hall, market, and town square.
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Accommodation's Reply
01 May 2026
Dear Mr. Syahirul A, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Dini Fitri Hastuti, Front Office Manager
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Syamsa Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Excellent service, from security and front desk agents to room service and the restaurant. Fast and efficient. It's a shame we didn't have time to try the swimming pool and gym.
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+5
1 people find it helpful
Accommodation's Reply
01 May 2026
Dear Ms. Syamsa Y, We greatly appreciate your feedback regarding your visit to the Surakarta Royal Handwriting Collection. We are always delighted to receive positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Dini Fitri Hastuti, Reception Manager
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B***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 10 week(s) ago
My first time visiting Solo. Looking for a hotel, I found Royal Surakarta Heritage. My review is divided into several points: 1. Service: - Front desk: Very good, staff friendly and helpful. - Restaurant staff: Not very efficient, inactive. I saw them gathering and chatting near the cashier several times during iftar, when the crowds were very large. When we arrived, we were told that iftar would start at 5 p.m., but when we arrived, the food was ready, but none of the restaurant staff took the initiative to ask us. 2. Facilities: - Swimming pool: clean, unfortunately, the pool is very small and only has a depth of 140 cm. - Hotel corridors: very hot, as if there is no air conditioning outside the rooms, especially on the 5th floor (this is because the staff informed us that the air conditioning on the 5th floor is being upgraded). - Limited activity options, mostly lacking activities for children, making this hotel less kid-friendly. My suggestion is to create a kids' activity program by utilizing the ballroom as a play area when there are no events taking place there. 3. Rooms - Room 511: (+) Very spacious, soft and comfortable mattress. View overlooks the city. (-) The floor is made of vinyl and is very slippery. My child fell three times in the room. The AC didn't work, making the room stuffy and hot. I eventually requested a room change. - Room 927: (+) The AC has been upgraded and is cool. (-) The bumpy mattress surface is no longer suitable for use, causing my body to ache. I should replace the mattress immediately! Too much furniture is not child-friendly due to the texture of the solid wood, which is sharp and prone to bumps. Extra care must be taken regarding children's movement. 4. Food - Breakfast: Varied, quite tasty, and quick refills. There's a coffee machine (latte, cappuccino, chocolate), which is a plus since most hotels have broken machines and aren't repaired. Quality upgrades are needed as they still don't meet 5-star standards.
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Accommodation's Reply
01 May 2026
Dear Mr./Ms. B*y, Thank you for taking the time to share your experience at The Royal Surakarta Heritage - Handwritten Collection. We are sorry that your experience did not meet your expectations and we sincerely apologize. At the Handwritten Collection, we are committed to providing excellent service to all our guests, and your feedback is very important to us. We assure you that we have taken steps to address and prevent any issues that may arise in the future. We appreciate you sharing your concerns with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti, Front Office Manager
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Prabowo R. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I even extended my stay because the hotel was so comfortable and great. The location is also super strategic for sightseeing.
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Accommodation's Reply
01 May 2026
Dear Mr. Prabowo R.S., We are very grateful for your feedback regarding your visit to the Surakarta Amulet Museum. We are always pleased to receive positive feedback. We will share your comments with our team. We are confident that this feedback will encourage all staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Dini Fitri Hastutti, Reception Manager
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Prabowo R. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Best place to stay in Solo.. Really close to everywhere.. The rooms are also spacious and the breakfast is really delicious...
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Accommodation's Reply
01 May 2026
Dear Mr. Prabowo RS, Thank you for your positive review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again soon. Sincerely, Dini Fitri Hastuti, Front Office Manager
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