Dear Ms./Mr. I***m, Thank you for your positive review. We are truly delighted to hear that you had a great experience with our team. Your feedback means a lot to us as it helps motivate our team to maintain consistency in the quality of service we provide. We sincerely look forward to welcoming you again in the future and providing you with an even better experience. Thank you for choosing Swiss-Belhotel Balikpapan. Best Regards, Yustisia Dara Hesprilia Guest Experience

Dear Mr./Ms. Deah S., Thank you for your warm and enthusiastic review. We are delighted to hear that your stay with us meant so much to you. Your appreciation for the hotel's modern interior design, the cleanliness and comfort of the rooms, and the sea view is very pleasing to us. We also appreciate your compliments on our friendly and responsive team, as we strive to provide the best possible experience for all our guests. Regarding your suggestion about parking, please be informed that we offer complimentary valet parking for all guests. You can request assistance from the concierge or security team at the lobby, and we will be happy to help you park for your convenience. Thank you again for your trust in choosing to stay with us. We hope to welcome you back in the future for an even more memorable experience. Sincerely, Makdalena Faustina, Guest Experience Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you appreciated the friendly service from our staff during your stay. Friendly and professional service is one of our top priorities. We also appreciate your comments about the view from our accommodation. We are pleased to know that you enjoyed this experience, which was certainly a special and unique part of your stay. Your review means a lot to us and encourages us to maintain and improve the quality of our service. We hope to welcome you back soon for another memorable stay. Sincerely, Maqdalena Faustina, Customer Experience Manager

Dear Mr. D*n, Thank you for taking the time to write a review about your stay. We greatly appreciate your appreciation for the friendliness and information provided by our hotel staff. Providing the best possible service to all our guests is our top priority. However, we apologize for any inconvenience you may have experienced. We understand that this situation may have affected your comfort during your stay in the room. The difference in room condition compared to other rooms is also something we take seriously. Furthermore, we apologize for the delay in response from our technical team when you first contacted reception. This was not the standard of service we expect, and we will evaluate and improve our coordination to handle complaints more quickly and efficiently in the future. Your feedback is very important to us, and we will forward it to the relevant team for consideration in improving the hotel's facilities. We apologize for any inconvenience caused and thank you for your valuable feedback. We hope to welcome you back in the future for an even better stay. Sincerely, Maqdalena Faustina, Guest Experience Manager

Dear Mr./Ms. a*s, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the lack of a toothbrush in the room and the delay in its delivery after your request. This certainly did not reflect the standard of service we expect. We understand that comprehensive amenities and prompt responses to guest requests are crucial for a comfortable stay. Therefore, we will immediately assess the situation with the relevant team to prevent such incidents from happening again in the future. We greatly appreciate your feedback, which will be used as a basis for improvement. We sincerely hope to provide you with a better guest experience on your next stay. Sincerely, Maqdalena Faustina, Guest Experience Manager

Dear Mr./Ms. Deah A, Thank you for your positive review. We are delighted and proud to know that you had a memorable stay, from the service and hospitality to the cleanliness of the hotel, which our team meticulously maintains. We are also grateful that the quality of the hotel's facilities and its excellent location in the heart of Balikpapan met your expectations. Your review is a great inspiration to our entire team to consistently provide the best possible service. We believe that guest comfort and satisfaction are our top priority, and we will continue to strive to improve the quality of our services and facilities in the future. Thank you again for your trust. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Makdalena Faustina, Guest Experience Manager

Dear n*i, Thank you for taking the time to write a review. We are delighted to hear that you were generally satisfied with your stay with us. We apologize if the view you received did not meet your expectations, particularly the sea view. Please note that special requests are subject to room availability upon arrival. Guests can specify their preferred view upon check-in, or if you feel that the room did not meet your expectations upon arrival, please contact reception, and our team will be happy to assist you as long as your preferred room is available. Thank you for your visit, and we hope to welcome you back in the future for an even more memorable stay. Sincerely, Maqdalena Faustina, Customer Experience Manager

Dear Valued Guest, Thank you for your review. We are delighted to know that our service left a positive impression on you. Guest satisfaction is our top priority, and we will continuously strive to improve the quality of our services to ensure your stay is always memorable. Sincerely, Maqdalena Faustina, Guest Experience Manager

Dear Mr. Jos I. H., Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. We are delighted to know that you enjoyed the beautiful view, our convenient location and the friendliness of our staff. Your positive feedback means a lot to our entire team. Providing a comfortable stay with warm and attentive service is always our top priority. It is very encouraging to hear that our efforts contributed to making your visit enjoyable and memorable. Your kind words will certainly be shared with our team as motivation to continue delivering the highest standard of hospitality. We sincerely look forward to welcoming you back in the near future and providing you with another exceptional experience. Best Regards, Maqdalena Faustina Guest Experience Manager

Dear Ms. Maziatah, Thank you for your review and positive rating. We appreciate your appreciation of the friendly staff, the comprehensive facilities, and the beautiful views of our hotel. This review is a great inspiration to our entire team in continuously improving the quality of service, facilities, cleanliness, and comfort to provide the best possible stay experience for all our guests. We hope our hotel will remain your first choice in the future. Thank you for your kind wishes and goodwill. We hope to continue growing in the future and look forward to welcoming you again. Sincerely, Makdalena Faustina, Guest Experience Manager

Dear f*h, Thank you so much for your valuable review. We sincerely apologize for any inconvenience you may have experienced. If you have any problems or complaints during your stay, please contact us at 0. Our staff will be happy to assist you. We thank you again for your trust in our hotel and your valuable feedback. We hope to welcome you back soon. We will do our best to provide you with an even more pleasant experience. Markdalena Faustina, Customer Experience Manager

Dear Mr./Ms. a*d, Thank you very much for your valuable feedback. We apologize for the inconvenience caused by the air conditioner leak and shower malfunction in your room. We appreciate your feedback and will immediately inform the relevant departments to ensure that similar issues do not occur again. Your satisfaction and comfortable stay are our top priority. If you experience any problems or have any questions during your stay, please contact us at 0. Our staff will be happy to assist you. We thank you again for your trust in our hotel and your valuable feedback. We hope to welcome you back again. All of our staff hope to provide you with an even more pleasant stay. Thank you, Markdalena Faustina, Customer Experience Manager

Dear M*a, Thank you for your kind review and your continued trust in us. We are delighted that our hotel remains your top choice for short getaways. Your appreciation for the varied breakfast menu, delicious food, and children's menu is a source of pride for our entire team. This review motivates us to continue striving to maintain the quality of our services and facilities. We look forward to welcoming you back for another memorable stay. Sincerely, Maqdalena Faustina, Customer Experience Manager

Dear Ms. FIFI, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honest comments, as they help us identify areas where we can improve. We sincerely apologize for the discomfort you experienced, particularly regarding the bedding and pillows, as well as the condition of the carpet, bathroom drainage and air conditioning. Please be assured that your concerns have been shared with our housekeeping and engineering teams for immediate review and corrective action. For your comfort, we would like to inform you that we provide another pillow options to accommodate different guest preferences. Should you require assistance during your stay, please do not hesitate to contact our Front Desk by dialing 0 and our team will be happy to assist you. Regarding the availability of Smart TVs and the breakfast variety, we appreciate your feedback and will take this into consideration as part of our ongoing improvements. Your comments regarding in room facilities and the overall guest experience are highly valued. We remain committed to enhancing our services and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Warm Regards, Maqdalena Faustina Guest Experience Manager

Dear Ms. Bonita P., Thank you for your positive review. We are delighted to hear that you and your family enjoyed your stay with us. Your compliments regarding the friendliness of our staff, the comprehensive facilities, the excellent location of the hotel, the quality of the breakfast, and the cleanliness and comfort of the rooms are a great motivation for our entire team to continue providing the best service. We hope to welcome you and your family back again on your next stay. Thank you for trusting us to take care of your stay. Sincerely, Makdalena Faustina, Customer Experience Manager

Dear Ms./Mrs. Ra, Thank you for your review. We are very pleased to hear that you were comfortable with the room and received friendly service from our staff. However, we apologize for any inconvenience you experienced while waiting to check in at the lobby, particularly regarding the room temperature. We greatly appreciate this feedback and will use it as a basis for further evaluation to improve guest comfort in the future. For your information, check-in time at our hotel starts at 2:00 PM. If guests arrive earlier, we are happy to accommodate you depending on the room availability on that day. Thank you for your understanding and trust. We hope to welcome you back in the future with an even better experience. Sincerely, Makdalena Faustina, Guest Experience Manager