Dear Guest, Thank you for choosing Fortunagrande Malioboro and for taking the time to share your wonderful experience with us. We are delighted to hear that our strategic location near Malioboro and the alternative access roads added convenience to your stay. It is also heartening to know that your family enjoyed our facilities. We take great pride in our breakfast selection, and we are thrilled that the ice cream and sweet treats were a hit with the children! Providing a memorable and comfortable environment for families is one of our top priorities, and your kind words serve as a great encouragement to our entire team. We look forward to welcoming you and your family back for another enjoyable stay in the heart of Yogyakarta. Warm regards, Miranti Kurniasih/Hotel Manager

Dear Mrs. Nur F., We are very proud and delighted to hear that your children enjoyed themselves so much that they decided to extend their stay. The fact that our amenities, such as the go-karts, ball pit, train, and swimming pool, brought joy to the children is a great achievement for our team. We greatly appreciate your appreciation of the quality of the food, the friendly service, and the prompt responses from our reception team. Our excellent location near Malioboro is designed to allow guests to conveniently enjoy the city center. It was an honor for us to be a part of your memorable family vacation. We sincerely hope to welcome you and your family back again in the future. Sincerely, Miranti Kurniasih/Hotel Manager

Dear Mr./Ms. Noor F., Thank you for taking the time to write such a wonderful review of Fortuna Grande Malioboro Hotel. We are delighted to hear that you and your family enjoyed your stay with us. We are proud of the children's amenities such as go-karts, a ball pit, and a train ride, as well as our swimming pool, which brought joy to your children. Your compliments on the quality of the food, the friendliness of the staff, and the speed of service will motivate our entire team to continue striving for consistently excellent service. We are also pleased that our convenient location makes it easy for you to travel around the Malioboro area. We hope to welcome you and your family back again in the future. Sincerely, Miranti Kurniasih/Hotel Manager

Dear Mr./Ms. A*a, We are delighted that you enjoyed your stay at the Grand Mario Polo Portuna Hotel. We are pleased to hear that you were satisfied with your comfortable stay and the friendly service from our staff and security team. Providing the best service is our top priority, and we appreciate your satisfaction with the room rate. If you have any suggestions regarding future promotions, we will strive to offer a wider variety of attractive deals. We look forward to welcoming you back again. Sincerely, Miranti Kurniasi, Hotel Manager

Dear Mr./Ms. Ra, Thank you so much for choosing Fortuna Grande Malioboro and for your positive review about your stay. We are delighted to hear that you and your family felt comfortable and that your children enjoyed our various child-friendly facilities. Providing a pleasant experience for guests with young children is one of our top priorities. We are honored to have been a part of your joyful family vacation. We hope to welcome you and your family back again on your next visit to Yogyakarta. Sincerely, Miranti Kurniasih/Hotel Manager

Dear Mr. H*ke, Thank you very much for choosing Fortuna Grande Malioboro as your preferred accommodation during your stay in Yogyakarta. We are delighted to hear that you felt comfortable and satisfied with our services. Beyond comfort, we are committed to providing our guests with the best possible accessibility due to our strategic location in the Malioboro area. Your compliments motivate our entire team to continue maintaining and improving our service standards in the future. We look forward to welcoming you back again in the future. Sincerely, Miranti Kurniasih/Hotel Manager

Dear Mr./Ms. R*a, Thank you for choosing Fortuna Grande Malioboro Hotel as your accommodation during your stay in Yogyakarta. We greatly appreciate you taking the time to write this positive review. We are delighted to know that you felt comfortable at our hotel and received friendly service from our staff. Guest satisfaction is our top priority. Furthermore, we are pleased that our convenient location in the Malioboro area made your travel and stay planning easier. We hope to welcome you back again on your next visit to Yogyakarta. Sincerely, Miranti Kurniasih/Hotel Manager

Dear Mr. S*n, Thank you for choosing Fortuna Grande Malioboro Hotel as your accommodation during your stay in Yogyakarta. We greatly appreciate you taking the time to write this positive review. We are delighted to know that you felt comfortable at our hotel and received friendly service from our staff. Guest satisfaction is our top priority. Furthermore, we are pleased that our convenient location in the Malioboro area made your travel and stay planning easier. We hope to welcome you back again on your next visit to Yogyakarta. Sincerely, Miranti Kurniasih/Hotel Manager

Dear Mr./Ms. O*a, Thank you for taking the time to write a positive review for Fortuna Grande Malioboro Hotel. We are delighted to hear that you enjoyed your stay with us, particularly the quality of the food, the friendliness of the staff, and the excellent location in the heart of the city. We are committed to providing the utmost comfort to all our guests. Your feedback is a great inspiration for our entire team to maintain and further improve our service standards. We hope to welcome you back in the future. Sincerely, Miranti Kurniasih/Hotel Manager

Dear M*i, Thank you so much for taking the time to write such a positive review about your experience at Fortuna Grande Malioboro Hotel. We are very proud to know that your stay was wonderful and memorable. Guest satisfaction is our top priority, and your feedback is an added motivation for our entire team to consistently provide excellent service. We hope to welcome you back to experience our exceptional service in Yogyakarta in the future. Sincerely, Miranti Kurniasih/Hotel Manager

Dear M*i, Warm greetings from Fortuna Grande Malioboro Hotel. Thank you so much for taking the time to write such a wonderful review about your stay. We are delighted to hear that you enjoyed our excellent location in the heart of Malioboro, with easy access to nearby restaurants and souvenir shops. We have shared your compliments on the quality of our food with our kitchen team. Such positive feedback is a great motivation for us to continue providing the best service and cuisine to all our guests. We are honored to have been a part of your journey in Yogyakarta. We hope to welcome you back to Fortuna Grande Malioboro on your next visit. Sincerely, Miranti Kurniasih/Hotel Manager

Dear Mr./Ms. A*y, Warm greetings from Fortuna Grand Malioboro Hotel. Thank you for choosing our hotel as your regular accommodation during your stay in Yogyakarta. We are especially grateful for your appreciation of our excellent location in Malioboro and the quality of our breakfast. Your satisfaction is our top priority and motivates our entire team to continue maintaining the highest standards of service. We strive to provide a memorable and comfortable stay on every visit. We look forward to welcoming you back to Fortuna Grand Malioboro Hotel on your next visit. Sincerely, Miranti Kurniasih/Hotel Manager

Dear Mr. M*d, From Fortuna Grande Malioboro Hotel, we would like to express our deepest gratitude for your loyalty in choosing our hotel as your preferred accommodation in the Malioboro area. We are delighted to know that your stays are always memorable and enjoyable. We will pass on this compliment to our entire team as a driving force for us to continuously provide the best service and facilities to all our guests. Your satisfaction and comfort are our top priority. We look forward to welcoming you again on your next visit to Yogyakarta. Sincerely, Miranti Kurniesih/Hotel Manager

Dear Mr. A*ke, Thank you for taking the time to write a positive review for Fortuna Grande Malioboro Hotel. We are delighted to hear that you enjoyed your stay with us, particularly regarding the food quality, the friendliness of the staff, and the excellent central location. We always strive to provide the utmost comfort to all our guests. Your feedback is a great inspiration to our entire team in maintaining and improving our service standards. We hope to welcome you back in the future. Sincerely, Miranti Kurniasih/Hotel Manager

Of course, this is a draft of a polite and friendly response to your family's review. This response acknowledges the positive aspects while providing a professional response to the hot water issue. Official Response (Hotel Management) Dear [Guest Name], Thank you for choosing Fortuna Grande Malioboro as your family accommodation. We are delighted to hear that you, your mother, and your children had a pleasant and memorable stay at our hotel. We also appreciate that the welcome drink, the cleanliness of the room, and the attentive service of our staff contributed to your comfortable stay. Thank you for your feedback regarding the hot water issue. We will forward this to our technical team and thoroughly investigate to prevent similar issues from recurring. We also appreciate your feedback on how our rooms compare to other rooms. Each of our rooms has its own unique character, and as we are located in the heart of Malioboro, we prioritize the convenience of our guests exploring central Yogyakarta. We look forward to welcoming you and your family back to Fortuna Grande Malioboro or one of our other resorts. Sincerely, Miranti Kurniasi/Hotel Manager

Dear Mr./Ms. D*z, Thank you very much for your positive review of Portuna Grand Mariopolo Hotel. We are delighted to hear that you were satisfied with the excellent food quality, friendly service from the staff, and the superb location in the heart of the city. We strive to provide every guest with a memorable stay. Your compliments are a great encouragement to our team and motivate us to further improve our services. We hope to welcome you back again soon. Sincerely, Hotel Manager, Miranti Kurniasi

Dear Mr./Ms. A*s, Thank you for sharing your wonderful experience during your stay with us. We greatly appreciate your compliments on the quality of our staff's service. Guest comfort, achieved through effective and accurate communication, is our top priority. We are very proud to know that you were satisfied and plan to stay at our hotel again in the future. See you again in Yogyakarta. Sincerely, Miranti Kurniasih/Hotel Manager

Dear Mr. Ismi M.H., Thank you for sharing your wonderful experience during your stay with us. We are deeply appreciative of your compliments on the quality of our staff's service. Guest comfort, delivered through clear and accurate communication, is our top priority. We are very proud to know that you were satisfied and plan to stay at our hotel again in the future. We hope to see you again in Yogyakarta. Sincerely, Miranti Kurniasith/Hotel Manager

Dear Mr. Muhammad H., Thank you for your compliments in this review. We are delighted to hear that you felt comfortable and were impressed with the spacious room and city views from our hotel. Your feedback is very important to us in our commitment to consistently maintaining excellent service standards. We will continue to strive to provide memorable stays for all our guests. We hope to see you again in the future. Sincerely, Miranti Kurniasih / Hotel Manager