Dear Ms. Dyah S., Thank you for taking the time to share your experience staying at Harper Kuta Hotel by ASTON from January 5-7, 2026. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of the hotel, the comprehensive facilities, and the variety of food we served. Thank you also for your helpful suggestion regarding the addition of massage chairs. We greatly appreciate your feedback and will take it into consideration for future facility improvements to enhance guest comfort. We look forward to welcoming you back on your next visit to Bali for an even better and more enjoyable stay. Sincerely, Rony Y., General Manager

Dear Valued Guest, We sincerely thank you for your perfect 10.0 rating and positive feedback for Harper Kuta by ASTON 🩷. We are delighted to know that you appreciated the excellent service and cleanliness both inside and outside the hotel throughout your stay. Your compliments are a great inspiration to all our staff to maintain the quality of service and hygiene standards to ensure all guests have the utmost comfort. We hope to welcome you back to Harper Kuta by ASTON in the future. Sincerely, Roney Y., General Manager

Dear Ms. Cynthia M. T., Thank you very much for the perfect 10.0 rating and for sharing your wonderful feedback following your stay at Harper Kuta Hotel by ASTON. We are delighted to know that you enjoyed our strategic location, with easy access to restaurants, bars, shops, and Beachwalk Mall within walking distance. It is especially rewarding to hear your kind words about our team being helpful and friendly. Your appreciation truly motivates us to continue delivering warm and attentive service to all our guests. We look forward to welcoming you back on your next visit to Bali for another pleasant and memorable stay. Warm regards, Rony Y. General Manager

Dear Eric, Thank you so much for your 10.0 rating and positive review after your stay at Harper's Guta by Aston Hotel. We are delighted to hear that you found our rooms clean and comfortable, and that our team provided friendly and impressive service. Your compliments motivate our entire team to continue maintaining the quality of service and comfort for all our guests. We look forward to welcoming you back on your next stay for an even better experience. Sincerely, Roney Y., General Manager

Dear Bapak/Ibu yang kami hormati, Thank you very much for your excellent rating of 9.7 and for sharing your experience with us at Harper Kuta Hotel by ASTON. We are truly delighted to know that you always choose to stay with us whenever you visit Bali and that you are consistently satisfied with our location, rooms, friendly staff, and reasonable pricing. Your loyalty means a great deal to us 🩷. We sincerely appreciate your constructive feedback regarding the quality and variety of our food. Your suggestion is very valuable, especially coming from a repeat guest, and has been shared with our culinary team as part of our ongoing efforts to enhance menu offerings and ensure our loyal guests continue to enjoy a fresh and enjoyable dining experience. Thank you once again for your continued trust and support. We look forward to welcoming you back on your next visit to Bali, with even better improvements for you to enjoy. Warm regards, Rony Y. General Manager

Dear Valued Guest, Thank you so much for your 10.0 rating and positive review after your stay at Harper Kuta Hotel by ASTON 🩷. We are delighted to hear that you enjoyed our varied breakfast menu and the hotel's convenient location for various activities during your stay. Your positive review is a great inspiration to our entire team to continue providing the best service and experience to all our guests. We hope that Harper Kuta Bali will always be your first choice when you visit Bali. We look forward to seeing you again on your next visit and wishing you another memorable experience. Sincerely, Roni Y., General Manager

Dear Mr./Ms. i made S., Thank you for your excellent rating and review after your stay at Harper Kuta Hotel by ASTON. We are delighted to hear that you enjoyed your wonderful stay with us. We understand that the inclement weather prevented you from using our swimming pool. We hope that during your next stay, the weather will be better so that you can fully enjoy all the facilities we have to offer. We look forward to welcoming you back in the future for an even more memorable stay. Sincerely, Roney Y., General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Harper Kuta Hotel by ASTON and for your review. We greatly appreciate your appreciation of the staff's friendliness and the cleanliness of the bathroom 🩷. However, we sincerely apologize for the inconvenience you experienced regarding the steam on the floor of your room, which felt like flooding even with the air conditioning on. This certainly did not meet the standard of comfort we should provide to our guests. After receiving your feedback, we have worked with the relevant teams to conduct a more thorough investigation, particularly regarding the air conditioning system and the condition of the floor, and to improve our pre-check-in room inspection procedures. Your feedback is crucial for us in evaluating and preventing such incidents from happening again in the future. Thank you again for your valuable feedback and we wish you good luck. We hope to welcome you back in the future for a more comfortable and pleasant stay. Sincerely, Rony Y., General Manager

Dear Valued Guest, Thank you for taking the time to rate and review our hotel, Harper Kuta Hotel by ASTON, after your stay. We are delighted to hear that you were comfortable, the rooms were clean, and especially that your children enjoyed their stay very much 🩷. Your family's satisfaction, especially your children's, is our greatest joy and motivates our entire team to continue striving to provide the best service. We hope to welcome you and your family back again on your next stay for a similarly memorable experience. Sincerely, Roney Y., General Manager

Dear Mr. M. Shandy R., Thank you for your perfect 10.0 rating and review of your stay at Harper Kuta Hotel by ASTON on December 28-29, 2025. We are delighted to hear that you found our hotel's location extremely convenient. While traffic congestion, particularly in the Kuta and Legian areas during peak hours, is certainly beyond our control, our team is happy to assist you and provide information on the best times for activities and alternative travel routes to make your trip more comfortable. We look forward to welcoming you back on your next visit and hoping for another memorable stay. Sincerely, Rony Y., General Manager

Dear Valued Guest, Thank you very much for awarding a perfect 10.0 rating and for sharing your wonderful feedback following your stay with us from 24–27 December 2025. We are truly delighted to know that you enjoyed our hotel, found the location perfect, and experienced friendly and helpful service from our team. It is also very rewarding to hear that you were satisfied with the cleanliness and comfort of your room. Your kind words are a great motivation for all of us to continue delivering the best possible service. We sincerely look forward to welcoming you back to Harper Kuta Hotel by ASTON in the near future for another pleasant and memorable stay. Warm regards, Rony Y. General Manager

Dear Ms. Sumaya A., Thank you for taking the time to rate and review your stay at Harper Kuta Hotel by ASTON from December 11-14, 2025. We are delighted to hear that you found our hotel comfortable and conveniently located in the Legian area. Your feedback and rating are very important to us as data for future evaluations to improve the quality of our facilities and services. We hope to welcome you back again for an even better and more pleasant stay. Sincerely, Rony Y., General Manager

Dear Valued Guest, Thank you for your 9.4 rating and positive feedback regarding your stay at Harper Kuta Hotel by ASTON from December 20-23, 2025. We are delighted to hear that you enjoyed your stay and were able to easily explore the Kuta Beach area thanks to the hotel's location. Your satisfaction motivates our entire team to continue striving to maintain the quality of service and comfort for all our guests. We look forward to welcoming you back on your next stay for an even better experience. Sincerely, Roney Y., General Manager

Dear Mr. Wilhelmus W., Thank you so much for your perfect 10.0 rating and positive review regarding your stay at the Harper's Guta by Aston Hotel from December 19-22, 2025. We are delighted to hear that you were pleased with the friendliness of our staff and the hotel's excellent location. This compliment is a great motivation for our entire team to continue providing the best service and making every guest feel comfortable throughout their stay. We look forward to welcoming you back on your next visit, whether for leisure or other purposes, and hoping to have a similarly memorable experience. Sincerely, Roney Y., General Manager