Puri Saron Senggigi Hotel

Explore Puri Saron Senggigi Hotel
8.3
Very Good
From 425 reviews
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Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.4

Service and Facilites

8.5

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Staff Friendliness (17)
Ambiance (17)
Bedroom (16)
Surroundings (14)
Room Space (12)
Accessibility (11)
Hotel Area (11)
Taste (11)
Wifi (10)
Bathroom (10)
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Traveler Reviews Puri Saron Senggigi Hotel

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40
Customer reviews
Rodrigo E. G. M.
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Leisure
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6.4
/10
Reviewed 2 week(s) ago
There was no water pressure at all, very hard to take a shower. Hot water was available only when I checked out at 6 AM, and it took more than 5 minutes with running water to become warm.
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s***e
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Leisure
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6.5
/10
Reviewed 11 week(s) ago
I booked the Deluxe room thinking to get a slightly better room. The room is big, but moldy, aged, and dim. The bathroom had been repaired and yet definitely needs a total upgrade. This deluxe room was like a bungalow with 2 storeys with the traditional wooden + concrete kind. Across was a 3 storeys concrete building with rooms. Newer looks and seems to be a brighter room. I guess part of the good review could be for these rooms from this newer building. Stay away from the deluxe bungalow if you don’t prefer moldy and aged rooms. Aside from the room, others were all ok. Staff are friendly, and the place is clean.
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1 people find it helpful
W***U
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Leisure
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10.0
/10
Reviewed 33 week(s) ago
The staff is nice, friendly, the room is big. Thank you.
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Accommodation's Reply
17 Mar 2026
Thank you for your review and rating. This helps increase trust with our target customers.
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a***h
icon-origin-TRAVELOKA
6.8
/10
Reviewed 35 week(s) ago
The hotel staff seemed to differentiate between customers, and when the room lights went out, the hotel staff entered the room wearing shoes, even though I was late for check in and I had confirmed beforehand, but instead I got a room with the lights out and when it was fixed, the hotel staff entered wearing their shoes.
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3 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your review, and we apologize for any inconvenience caused. If our engineering team is performing repairs, especially if the damage involves the electrical system, the standard safety precaution is to always wear shoes.
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I***m
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
recomended place for stay and holiday
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Accommodation's Reply
17 Mar 2026
Thank you for your review. It helps build confidence for other customers.
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Friska A.
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9.1
/10
Reviewed 39 week(s) ago
The best room is 304, yesterday we didn't get a single bed room even though it was requested and according to the booking, but there was a group so we got a twin room in a tight spot but there was still a gap because there was a light in the middle, it's okay because it was explained in detail by the receptionist, just a little disappointed hehe and there is no elevator here, so you have to go up to the 2nd & 3rd floor, but the atmosphere is nice, if it's for the first floor it seems like all bungalows. The atmosphere and food are very nice, you can also play directly on the beach.
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1 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your review, and we apologize for the discrepancy in the room you booked.
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Anita A.
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Leisure
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8.7
/10
Reviewed 45 week(s) ago
Spacious room, good bathroom, clean condition, intermittent Wi-Fi. Especially if you get a corner room, Wi-Fi is difficult to connect. Connected to the beach, perfect for sunsets or morning walks.
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2 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your feedback, and we apologize for the inconvenience caused by the Wi-Fi issue. We hope the internet speed will improve in the future.
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T***n
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Leisure
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8.5
/10
Reviewed 48 week(s) ago
A bathroom without an exhaust fan and windows means circulation is not good.
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2 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your review, and we apologize for any inconvenience you experienced during your stay at Puri Saron Senggigi due to the room lacking a ventilation fan and windows.
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L***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 48 week(s) ago
Nice hotel, but the bathroom is hard to close, the lock uses a hook that doesn't fit, so it's very hard to close
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Accommodation's Reply
17 Mar 2026
Thank you for your review, and we apologize for the inconvenience you experienced during your stay at Puri Saron Senggigi due to the bathroom door not meeting expectations. We hope you won't encounter this issue again in the future.
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e***h
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Staycation
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10.0
/10
Reviewed 50 week(s) ago
Friendly staff, cleaning service is also okay
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1 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your review. It helps build confidence for those interested in staying at Puri Saron Senggigi.
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R***d
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Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 52 week(s) ago
Overall good only the Internet Network does not reach the Room. if we want to send emails or other documents we have to go out of the room or in an open place it would be better if the internet could be connected to the rooms
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1 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your review, and we apologize for any inconvenience caused by the slow WiFi speed.
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
it's was nice place to vacation
2 people find it helpful
Accommodation's Reply
18 Jun 2025
Thank you for taking the time to review our hotel,your comments are very much valued,we appreciate your comments regarding our customer service and ongoing upgrades.
Awang F.
icon-Leisure
Leisure
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8.2
/10
Reviewed 60 week(s) ago
the hotel is nice and clean the staff is friendly the atmosphere is swimming
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1 people find it helpful
Accommodation's Reply
12 May 2025
Dear Mr. Awang, Ok, thank you for your review and rating for Puri Saron Senggigi Hotel because this review is very helpful for Puri Saron Senggigi customers.
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Kasmiati A. D.
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Leisure
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9.0
/10
Reviewed 61 week(s) ago
Overall it's okay, just want to ask, is the hotel really self-service? I mean there are no staffs to help us while we're there, there are some staffs who are not very friendly either.
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1 people find it helpful
Accommodation's Reply
12 May 2025
Dear Mrs. Kasmiati, Thank you very much for your input. We will train other staff to always care and be friendly to every guest who visits Puri Saron Senggigi.
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HILMIAH
icon-origin-TRAVELOKA
9.7
/10
Reviewed 61 week(s) ago
The hotel staff is friendly and ready to help with all our needs, the place is cool and the facilities are complete, it is recommended because it is also low budget.
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+2
1 people find it helpful
Accommodation's Reply
12 May 2025
Dear Mrs. Hilmiah, Ok, thank you for your review and rating because this review will really help potential customers to choose Puri Saron Senggigi as one of the places to vacation while in Lombok.
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b***u
icon-origin-TRAVELOKA
8.4
/10
Reviewed 63 week(s) ago
Good location, beach neat and clean surrounding.
1 people find it helpful
Accommodation's Reply
12 May 2025
Thank you for taking the time to review our property,your comments are very much valued,we appreciate your comments regarding our customer service and ongoing upgrades.
Emi L.
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10.0
/10
Reviewed 63 week(s) ago
Nice environment, friendly staff, clean rooms, direct access to the beach, beautiful sunset
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Accommodation's Reply
12 May 2025
Dear Mrs. Emi, Ok, thank you for your review and rating because this comment is very helpful for prospective customers who will be vacationing at Puri Saron Senggigi.
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N***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 68 week(s) ago
quite comfortable and affordable
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Accommodation's Reply
25 Mar 2025
Thank you for you have time to review our propert cause with your ratting very much valued to our property for next customer. Thank you
d***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 73 week(s) ago
Very disappointed. I have booked a room on the 1st floor. Instead I was given a room on the 3rd floor. Why didn't you confirm it to me, so I could move to another hotel. I was informed when I checked in. It should have been confirmed since I booked. Because I booked it far in advance. More than a week before. Just entered the toilet, the water in the bathroom smelled really bad. There was often no water in the toilet. When taking a shower, the soap and shower water suddenly didn't come out. Called the receptionist back and forth, they said the tower machine was refilling. Disappointed with this stay
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1 people find it helpful
Accommodation's Reply
13 Feb 2025
Ok sir, we apologize for the inconvenience you caused during your stay at Puri Saron Senggigi Hotel because it was not in accordance with the location of the room you booked, so we will fix our reservation system. Thank you. Management
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N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 73 week(s) ago
Hotel was near the beach. Meal at the hotel was good and at an affordable price. Walking distance to the rental bike shop.
2 people find it helpful
Accommodation's Reply
13 Feb 2025
Ok thank you for you comment and review to our property and we always to keep service the best to our customer. Thank you Management
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