Food was really good and priced well. Beds were comfortable, staff were lovely. Location great and parking a real bonus.

Great location, the overall condition of hotel was a little shabby in parts. Main breakfast room was nice and breakfast was good.

Lovely room, staff very welcoming, great choice for breakfast

Lovely stay

Excellent place to stay in the centre of Norwich. Great breakfast. Dinner menu was good, great steak.

Location was decent, very close to the market and plenty of food and drink options. About 20 minute walk from the station. The breakfast was delicious and plentiful. Tea & coffee amenities were in the room, albeit basic for the room type, but they were replenished each day. The hot chocolate was fairtrade, but the tea & coffee wasn't. The bed moved and hit the wall with the slightest movement, which was a bit annoying during the night when just turning over or moving an arm. Could do with just some felt pads adding to mute the noise & damage to the wall! The bath was large and beautiful, and the shower had really good pressure, though the shower curtain was a bit annoying as there wasn't loads of space with it closed. There wasn't a safe or fridge in the room that we noticed. The room itself was nicely decorated and very spacious, with lots of furniture options. Overall would stay again, it was clean & comfy, & the breakfast was really tasty! It's a lovely building too.

The central location in Norwich is perfect for theatre goers and foodies! Good parking (when you discover the route in - don't forget to give car registration to reception). Efficient and friendly staff, great breakfast, very comfortable bed.

The food and drinks are excellent especially the breakfasts. Unfortunately the rooms are being refurbished over time and ours was particularly tired with a part of the window structure missing. Overall the hotel is in an ideal place for a stay in Norwich and I would use it again!

Staff very friendly and very welcoming,hotel was clean and warm but very dated The breakfast buffet was limited and the cooked breakfast was tasty, but you had to ask for toast as they didnt offer it also no side plates on the table We like that the Hotel was in a great location.

We liked this hotel and enjoyed the atmosphere - a positive mix of a traditional hotel with modern flashes. according to notices in our room there is ongoing refurbishment to guest rooms which makes sense as our room whilst very clean and well equipped could be described a being tired. A great team who were attentive and helpful. We enjoyed the late night bar and good breakfast.

Overall the room was good, the show needs deep clean but usable. The kettle lead needs being made longer to reach the socket. Blinds and inside the windows could do with cleaning . Overall not bad at all . Staff very friendly, we asked for more tea and milk the lady on reception but them in our room for us great service.

Staff good, Lady that cleaned the room was really good she made swan figures out of bath towels, lovely touch. On the first morning of our stay cold breakfast was lacking fruit, glasses for fruit juice not great selection but on second morning much better with a wider variety. Car Park difficult to find. Car Park was scruffy bins overflowing, lots of debris. Was wondering at one point if my car would be safe parked there. Hotel is ideally located for shopping, theatres and city highlights.

Lovely period hotel

Staff were great, helpful and friendly. Breakfast was very good and the bar staff were very good. Our Executive room was a good size, good shower room had all the amenities shown but I wouldn’t describe it as executive. It was clean but decor was basic, no “frills”. Great to be in the city centre with parking. We would use it again.

Very welcoming reception. Friendly staff, lovely quiet room, nice stout! 👍 amazing breakfast! Would definately stay again. Right in heart of the city ideal location for event nearby.

Lovely hotel

Yes, its good that you have excellent directions to the car park, but entering through the rear of the hotel there needs to be better signage for recepition. Pleasant staff who were very accomodating and was shown direct to the room, which was very nice. Few issues from the start, as this was the Georgian suite, i would have expected better tea and coffee facilities with better choice of decaff and milk which there was none. There was a strong odour from both the bath and shower drains which needed clearing, description stated double bed but was two singles pushed together, for a suite i would expect to be a double. Shower value covers both loose to allow water damage elsewhere and worn carpet to the bedroom lounge area. Tv was on and off and changing channels on its own possibly from other tv remotes next door. Would i stay here again, YES

Lovely place to stay. Friendly staff, relaxed atmosphere, large comfortable room, perfect location and food from new menu in the restaurant was amazing. Love staying at St Giles!

Nice people, all good, including the food except that we could not get WiFi in our rooms.

Clean room, great staff. Super near Town and Theatre :)