Overall Ratings & Reviews The Eaton Townhouse

We really liked staying in this hotel and would highly recommend it. It’s about 3 minutes’ walk from Victoria so ideal for this making train connections. Super friendly staff at check in. The room was very well appointed and spotlessly clean.

Cleanliness

Location was fantastic very clean and comfortable

Small room but very clean, had a comfy bed and shower room so everything I needed. Great location too, very close to Victoria Station.

Great little hotel. No front desk though. You have to check in and pick up your key at another hotel a few blocks away. The rooms are very tiny. But we only used it for sleeping anyways. So, we didn't mind. It was very clean, and the bed was comfortable.

Be aware that check-in is in a different location than the hotel. About a 5 mins. walk from one another. The room was smallish but not cramped. It was clean and had tea and coffee, milk, tea cups and saucers etc. - all the little touches. Bathroom was modern and clean. At night the area was quiet. I walked to Victoria Station to get the train to Gatwick Airport in under 10 mins. The play "Wicked" is playing in a nearby theatre. I also walked to the V&A Museum in about 30 mins even though I took a wrong turn but you go through some great areas with upscale shops, beautiful homes etc.

The shower was fantastic and lots of restaurant’s nearby. That was the only thing that was good about the property. The rugs were dirty to the point. I left my socks on, coffee stains on the wall, register four blocks away, and had to shut the bathroom door so you could get around the bed.

Loved the location. Very close to the West End theatres & a lot of local shops & restaurants. Also within walking distance of Buckingham Palace & Victoria Station. The room was perfectly sized for me & my friend, & we enjoyed the street view from the window. There were three "hand wash/body wash" containers & one conditioner container in the shower, not sure if one of those was supposed to be shampoo. The walls were a bit thin, so we could hear the people next to us while trying to sleep, which is something to be aware of. Overall, nice, quaint, & clean.

The location was excellent for the Apollo Victoria theatre. In fact it was quicker to go back to our room during the interval than queue for the loo. The room was small and the carpet was a bit tired. Check in is in a different hotel, but it's just a 2 minute walk. Overall, this hotel was top value for money and perfect for one night stay.

I liked the location and how many dining options there are. The staff are helpful and nice.

On the hottest day of the year I was a little anxious about this booking being a tiny swealtering box room. I was pleasantly surprised with a perfectly adequate size, clean, comfy and with air con! Absolutely spot on, and location great too! Couldn't get TV to work but would have only watched 10mins before I fell asleep so no big deal, but would be good to get sorted

I loved the place as it is what I need. The only problem that the reception is not in the facility but the staff are amazing, cooperative, and very responsive. The surrounding area is very viable. I recommend it

Unless you read the guest reviews it’s not obvious you have to check in at the sister hotel which is a 5 minute walk away. Once booked you get a messages the day before to inform you, late at night this was an unwelcome addition to my day. When I got to my room it was a basement room which I guess is ok, but the carpet looked very soiled. The decor was clean and contemporary but I guess the refurb did not include the carpet so I covered it in the towels provided. The room was also freezing with the radiator turn off so I had to turn this on and also use the A/C in the room to heat the space. Day 2 and the A/C stopped working, being a remote location from reception its not easy to complain so I used the WhatsApp on the key card and did not get a response. A cold night! Additionally there is no heating in the bathroom and the floor is tiled on concrete so quite a shock in bare feet. The rooms look smart on the website and are well equipped and compact, I just had a very cold experience.

Good value and great location. Carpets were soiled.

Apart from not having a lift to go to the top floor with big luggage, it was just about perfect. Had everything I needed. Staff is very friendly and accommodating to my requests. Price point was very good.

Property is quite nice, but the staff are awful. I arrived to check in, to find the housekeeper and a guest behind the counter. They couldn’t check me in, obviously- ten minutes later the reception staff came back, she had gone out to buy a sandwich. I asked to speak to the manager about this - I was told he wasn’t in, and would not be on site at all because “he works from home all the time”. I asked to speak to him on the phone - she called him, but he would not speak to me. I was told he’d call me today - unsurprisingly he hasn’t. For the same money, there are many hotels in the area that are properly managed and staffed. Stay in one of those instead.

Less than 5 min walk from Victoria Station in London, variable dining options steps from the hotel. You need to get the key from another hotel but again, within a 5-min walk from the property. Upgraded room and had what we needed for an overnight stay.

We booked Eaton Townhouse but had to pick up key from nearby Beverley hotel. Told us they'd swapped us Beverly which we were happy about. Nice hotel, modernised, clean and comfy.

Quiet, clean and modern with excellent bathroom. Good value if you don’t require standard hotel facilities as this is an annex from it’s sister Beverly Hotel where check in takes place.

Easy check in with bag drop off at the sister hotel around the corner where we left our bags for the following day also. Clean and tidy room excellent location for Victoria palace theatre.