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The Jayakarta Suites Bandung

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Overall Ratings & Reviews The Jayakarta Suites Bandung

Traveloka (11,115)

Other sources (88)

8.4

Very Good

From 11,115 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.6

Service and Facilites

8.5

People often mention about The Jayakarta Suites Bandung

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Staff Friendliness (220)

Variety (203)

Ambiance (202)

Room Space (199)

Bedroom (197)

Hotel Area (197)

Family Friendly (195)

Taste (188)

Bathroom (171)

Distance to City Center (162)

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Traveler Reviews The Jayakarta Suites Bandung

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Customer reviews

N***a

Staycation

8.8

/10

Reviewed 4 day(s) ago

The room is comfortable, suitable for bringing family because there is a pool for children.

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1 people find it helpful

W***Y

Staycation

10.0

/10

Reviewed 5 day(s) ago

Very enjoyable. The swimming pool is really nice, the kids love it. The hotel is old but well-maintained and clean. Close to everywhere, culinary, outlets, and tourist attractions. It's just a shame we couldn't get a connecting room because it was full. So it was a bit of a hassle going back and forth to the kids' rooms. Overall, it was satisfactory.

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F***a

Leisure

8.5

/10

Reviewed 7 day(s) ago

This hotel is old. There's a historical inscription stating it was built in 1957, so almost everything is old and some may not be in prime condition. But overall, it's still functional and in good condition. Perhaps future maintenance and renovations are recommended to make it even cooler.

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Accommodation's Reply

25 Dec 2025

Dear guest, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung

Endah W.

Leisure

9.7

/10

Reviewed 1 week(s) ago

Very helpful, as I had a headache last night, and the staff found me some medication. They were very responsive when there were any issues. Please maintain your responsiveness and friendliness to customers.

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2 people find it helpful

Accommodation's Reply

25 Dec 2025

Dear Mrs. Endah, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung

Verified Traveler

8.3

/10

Reviewed 1 week(s) ago

Even though it seems old-fashioned because of the old ornaments and style of the hotel, the cleanliness of the room is not well maintained and there is still dust stuck to it.

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Accommodation's Reply

23 Dec 2025

Dear guest Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung

M***i

Business

8.5

/10

Reviewed 2 week(s) ago

Old hotel but still well maintained, so far everything is ok but the AC is leaking and for the food, if possible, I suggest more variety.

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Accommodation's Reply

19 Dec 2025

Verified Traveler

8.5

/10

Reviewed 2 week(s) ago

Clean, spacious rooms, friendly service..

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2 people find it helpful

Accommodation's Reply

19 Dec 2025

Dear guest Thank you for your delightful pictures about your recent stay with us. The entire team and management are grateful for your great pictures and enlightened that you enjoyed your time at The Jayakarta Suites Bandung. Hope to have you back one day soon. Best wishes, The Jayakarta Suites Bandung

N***i

8.5

/10

Reviewed 2 week(s) ago

Great, I've stayed here twice. Close to all the tourist attractions.

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Accommodation's Reply

15 Dec 2025

Dear guest Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung. Best wishes, The Jayakarta Suites Bandung

Nabilah A.

10.0

/10

Reviewed 2 week(s) ago

The staff is very friendly and the rooms are very clean and comfortable, the food is also very delicious.

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1 people find it helpful

Accommodation's Reply

12 Dec 2025

Dear Mrs. Nabilah Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung. Best wishes, The Jayakarta Suites Bandung

M***a

8.8

/10

Reviewed 3 week(s) ago

Excellent service! The entire staff provides excellent service and is communicative. The food is quite delicious, and perhaps a wider variety of main courses could be added to the breakfast menu. Strategic location, close to the city and natural attractions in the northern region. Room amenities are quite complete, and room service is prompt. What needs to be done to maintain its perfection: rejuvenating the building's interior.

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Accommodation's Reply

12 Dec 2025

Dear guest We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung

Verified Traveler

9.0

/10

Reviewed 3 week(s) ago

The toilets in the restaurant area are dirty, smelly and not checked for cleanliness regularly.

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Accommodation's Reply

12 Dec 2025

Dear guest Thank you for sharing this review. Please accept our sincere apology for your unpleasant experience that you have had at our hotel. We are concerned with the issue that you have raised and we do not take this matter lightly. We have coordinated with respective department heads and take further actions to avoid the recurrence in the future. I will personally ensure that necessary improvement will be made. I truly apologize for the unfortunate event and I sincerely hope that you will give us another chance to make amends and make up for the disappointment. Sincerely, The Jayakarta Suites Bandung

a***l

Leisure

10.0

/10

Reviewed 3 week(s) ago

Although the hotel is old, it is still clean. The staff is friendly. There is a hot tub and clean bathtubs in every room. The kids love staying here because besides the large swimming pool, there is also a playground. The parking lot is also large.

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3 people find it helpful

Accommodation's Reply

12 Dec 2025

Dear guest Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung. Best Wishes, The Jayakarta Suites Bandung

Fahrul

Staycation

10.0

/10

Reviewed 3 week(s) ago

The staff was very helpful and responsive when I lost my car key, which was eventually found by the housekeeping staff.

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Accommodation's Reply

07 Dec 2025

Dear Mr. Fahrul, There is nothing more rewarding than receiving such great comments from our guests. Thank you for staying at The Jayakarta Suites Bandung, thrilled to know that overall you had good stay experience with us. Hope to have you back with us very soon. Best wishes, Jayakarta Suites Bandung

Verified Traveler

Leisure

10.0

/10

Reviewed 4 week(s) ago

Friendly staff, cleanliness in all sectors, clean and complete facilities, thank you Jayakarta

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1 people find it helpful

Accommodation's Reply

07 Dec 2025

Dear guest, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung

Dewi R.

Leisure

9.4

/10

Reviewed 4 week(s) ago

The room is clean, the bathroom is clean, the staff is very friendly and very helpful, the room price is also affordable, it is close to everywhere, the food is delicious, I think I will come back here again...

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Accommodation's Reply

07 Dec 2025

Dear Mrs. Dewi Thank you for your delightful pictures about your recent stay with us. The entire team and management are grateful for your great pictures and enlightened that you enjoyed your time at The Jayakarta Suites Bandung. Hope to have you back one day soon. Best wishes, The Jayakarta Suites Bandung

agoez r.

Staycation

9.6

/10

Reviewed 4 week(s) ago

It's been great since the kids were little, now the kids are all grown up and still stay here when they go to Bandung.

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Accommodation's Reply

07 Dec 2025

Dear Mr. Agoez, Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung. Best Wishes, The Jayakarta Suites Bandung

T***s

Business

10.0

/10

Reviewed 4 week(s) ago

Comfortable hotel. I want to come back next time.

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3 people find it helpful

Accommodation's Reply

02 Dec 2025

Dear guest, Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung. Best Wishes, The Jayakarta Suites Bandung

J***n

Leisure

8.3

/10

Reviewed 4 week(s) ago

I ordered a double bed, but suddenly I was offered a single bed. Even though it was upsized, they still made the decision unilaterally.

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Accommodation's Reply

02 Dec 2025

Dear guest, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung

H***a

Staycation

10.0

/10

Reviewed 5 week(s) ago

I chose this hotel because it is very kid-friendly because it has a playground and a very large pool. Yesterday I booked 3 rooms because I was with my family. The culinary delights are all close by, the minimarket is close by, and one of the parking attendants asked for permission to wash my car by paying whatever I felt was worth it. I think it was really worth it 🔥

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4 people find it helpful

Accommodation's Reply

02 Dec 2025

Dear guest, We are very pleased and proud of your very positive feedback regarding your recent stay with us. Thrilled you enjoyed your overall stay at The Jayakarta Suites Bandung. Look forward to welcoming you back with us very soon. Best wishes, The Jayakarta Suites Bandung

N***i

Business

8.4

/10

Reviewed 5 week(s) ago

The hotel's strategic location is between the Dago area and Bandung city. Although the hotel is older, it's still quite comfortable. Lighting in the hotel and rooms could use improvement. Breakfast is quite varied, but lacking in taste.

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1 people find it helpful

Accommodation's Reply

02 Dec 2025

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