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8.8
Very Good
From 1,543 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.1
Meal
8.5
Location
9.0
Service and Facilites
8.9
People often mention about Fraser Residence Menteng Jakarta
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Distance to City Center (38)
Room Space (37)
Staff Friendliness (36)
Bedroom (35)
Ambiance (34)
Family Friendly (32)
Bathroom (32)
Hotel Area (28)
Surroundings (22)
Accessibility (22)
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Traveler Reviews Fraser Residence Menteng Jakarta
Number of reviews per page
20
40
Customer reviews
M***d
Staycation
10.0
/10
Reviewed 1 week(s) ago
The staff is supportive and so kind
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GK
Gavriel K.
10.0
/10
Reviewed 1 week(s) ago
Amazing service of the staff, especially Mikhael and Balqis who help me a lot.
1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Gavriel, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
R***o
10.0
/10
Reviewed 2 week(s) ago
Excellent staff, great hospitality, facilities, and environment! Will come back for sure! Well done.
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Accommodation's Reply
22 Jul 2025
Dear Valued Guest,
Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again.
Kind Regards,
Management of Fraser Residence Menteng Jakarta
SA
SULTAN A.
Leisure
8.5
/10
Reviewed 3 week(s) ago
The rooms are spacious and beautiful, but the bedding needs to be renewed.
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Accommodation's Reply
14 Jul 2025
Dear Sultan, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
yulianah
Business
10.0
/10
Reviewed 3 week(s) ago
It's no wonder they gave me the best room 🥰
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Accommodation's Reply
14 Jul 2025
Dear Yulianah,
Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again.
Kind Regards,
Management of Fraser Residence Menteng Jakarta
R***n
Leisure
10.0
/10
Reviewed 3 week(s) ago
Great experience. Always a comfortable stay at Fraser.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest,
Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again.
Kind Regards,
Management of Fraser Residence Menteng Jakarta
R***n
Staycation
9.7
/10
Reviewed 3 week(s) ago
This is the umpteenth time I've stayed here, nothing has changed, it's as expected.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest,
Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again.
Kind Regards,
Management of Fraser Residence Menteng Jakarta
H***a
8.5
/10
Reviewed 3 week(s) ago
The more here the room service staff is lacking, what hotel guests should get on the 2nd day of staying in a room that is not cleaned according to the guest's wishes is given like the first day of staying, such as filling tissues, soap, toothbrushes, changing towels, etc. more attention if the guest asks for it... please don't reduce the service provided like what the previous guests have felt who received good service & recommendations... to maintain the hotel service, it must be given more attention & maintained, don't decrease so that guests want to repeat their stay at this hotel... try to pay more attention to guest suggestions so that the hotel continues to get good reviews
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Accommodation's Reply
08 Jul 2025
Dear Valued Guest, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We are sorry to hear of your unhappiness during your recent stay with us too. Thank you for giving us the opportunity to address your concerns with our related department for their follow up. Rest assured, we do take these comments seriously. We do hope that this incident has not marred your overall experience and that we will have the opportunity to welcome you back again to see the improvements that have been made. Kind Regards, Management of Fraser Residence Menteng Jakarta
M***d
Leisure
8.3
/10
Reviewed 4 week(s) ago
Sorry....the pool water was cloudy, the bathroom water was dirty after yesterday's rain
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest,
Thank you for your valuable feedback. We deeply apologize for the unpleasant experience you had during your stay at Fraser Residence Menteng Jakarta. We have noted every concern you have and will follow up accordingly with the related department. Once again, thank you for your valued patronage. From all of us at Fraser Residence Menteng Jakarta, we look forward to welcoming you again.
Kind Regards,
Management of Fraser Residence Menteng Jakarta
P***a
Staycation
10.0
/10
Reviewed 4 week(s) ago
Good food, good value for money.
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Accommodation's Reply
08 Jul 2025
Dear Valued Guest, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
F***A
10.0
/10
Reviewed 4 week(s) ago
Thank you for helping me so much all this time 🙏
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Accommodation's Reply
08 Jul 2025
Dear Valued Guest, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
H***y
Leisure
10.0
/10
Reviewed 5 week(s) ago
Relaxed, comfortable, fun, fresh atmosphere.
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Accommodation's Reply
03 Jul 2025
Dear Valued Guest, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
D***a
9.4
/10
Reviewed 7 week(s) ago
Strategic location, easy access. Comfortable because there is a living room and kitchen.
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Valued Guest, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
F***A
Staycation
9.7
/10
Reviewed 8 week(s) ago
Always the best service 👍
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Valued Guest, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
S***a
9.4
/10
Reviewed 8 week(s) ago
Strategic location, located right in front of the ppm management building, just walk less than 5 minutes.
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Accommodation's Reply
19 Jun 2025
Dear Valued Guest, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
N***a
9.7
/10
Reviewed 8 week(s) ago
I have stayed at Fraser several times, the service is friendly, the rooms are spacious and complete, suitable for families.
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Valued Guest, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
H***a
9.1
/10
Reviewed 8 week(s) ago
The hotel is nice and comfortable, worth a try
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4 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Valued Guest, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
DD
Dionisius D. D.
Staycation
9.7
/10
Reviewed 9 week(s) ago
Thank you Fraser Residence, for being a place to stay with our pet. The room is clean, spacious, and very comfortable. The breakfast is also varied and delicious. The location is strategic and there are plenty of parking spaces available. Overall a very satisfying experience, definitely will come back in the future.
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Dionisius, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
F***n
5.3
/10
Reviewed 11 week(s) ago
i literally add specific notes to not put my room on 13th floor, and they literally gave me exactly the room on 13th floor. i also requested birthday decoration for my wife as we go staycation here for birthday celebration, even i reminded them again on whatsapp and they replied that they will put complimentary art towel & sliced cake, but there was nothing in my room. it's unbelievable that they give exactly the opposite of all my requests. super very dissappointed and will never return again.
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5 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Valued Guest,
Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience and while we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I, therefore, wish to extend to you my sincere apologies.
I would like to assure you that I have personally addressed these issues with our team members concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward.
Once again, thank you for your constructive feedback, which enables us to improve on the areas that have fallen short of expectations. However, we do hope that this incident has not marred your overall experience and that we will have the opportunity to welcome you back again to see the improvements that have been made.
Kind Regards,
Management of Fraser Residence Menteng Jakarta
F***A
10.0
/10
Reviewed 11 week(s) ago
It's never changed since the beginning, it's just that the staff are all new so I don't remember their names anymore 😆
See original
+3
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Accommodation's Reply
20 May 2025
Dear Valued Guest, Thank you for your amazing feedback. We were delighted to learn that you enjoyed your stay with us and at the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage and from all of us at Fraser Residence Menteng, we look forward to welcoming you again. Kind Regards, Management of Fraser Residence Menteng Jakarta
Number of reviews per page
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