Overall Ratings & Reviews Hilton Guam Resort And Spa

Like the location but, they are short of people to clean the rooms

Parking can be a challenge! Breakfast buffet is great ! Staff A+ great

Staff was super friendly and helpful, room was spacious and clean with a beautiful view, definitely recommend!

Hilton is on the luxurious side.

Everything was good but the restroom was a little small for my liking & I prefer a shower instead of the tub.

I loved my room. It was a corner room so it had two balconies. I could see the ocean and feel the nice breeze.

Everything was a simple process, self_serve breakfast was good and the 24/7 menu didn't have bad options for it, and relatively healthy and delicious drinks.

The hotel was great, the Internet not so much -- why charge $15/day for internet in the room, when it forces too many of your guests to spend way too much time in your lobby using the slow Internet there? Is it really worth your nickles and dimes to have less-than-fully-satisfied customers? Please, this is 2025! It's already bad that U.S. customers have to use data roaming on Guam, please don't compound it.

Arrived after dark and left super early. The shuttle service was definitely worth it! No stress. Quick. They were waiting for me when I arrived. Professional. Wonderful!

Last day, I found a roach roaming the showers while on the toilet.

Accommodating and responsive. Islander breakfast was so-so. Roy’s Loung

Everything was pretty good, except the rooster waking me up during the night, and breakfast.

Exceptional

The room was very clean and easy to use

Love this hotel. The premier suite was amazing and the views were wonderful! We would definitely come back again.

The rooms are spacious and the view is stunning. Staff is always very graceful and helpful

I wasn’t a fan of customer service. I found the staff to be rude and very delayed in service. The rooms not having amenities in the room was an inconvenience. The bathroom in the room was not cleaned very well

Sadly, my experience during my stay was not so pleasant. The restroom was not cleaned. There was hair in the bathtub, which looked like pubic hair. The tub was clogged with the hair in the drain. Not even a minute of taking a shower and the water filled the tub with hair particles floating around. The toilet was dirty when we got there. There was tissue in the bowl and pee drops on the toilet seat. The staff were very friendly and helpful tho. My concern is the security of guests however. There was a point that our key card stopped working. My other half went down to grab something out of our car and when he got into the elevator, the card key was not working. He ended up going to the front desk and they swapped out his key without verifying who he was, or verifying his ID to determine if he was even a hotel guest. Kudos to them for helping him out, but that is concerning that they didn’t even check who he was. What if a random person found a key card and entered our room. This was the first time having this type of experience, however, these issues are very concerning.

스노쿨링이 괌 여행의 전부라면 힐튼은 최고의 선택입니다. 호텔과 바로 연결된 비치에서의 스노쿨링은 정말 만족스러웠고 편했네요. 호텔 컨디션에 대해 괌 답게 큰 기대를 안 한다면 친절한 호텔 스텝들의 서비스와 자연 친화적인 호텔 환경 덕에 편히 쉴 수있을 거에요. 단. 렌트카는 필수에요!

The Hilton Guam property is nested in a beautiful location in Tumon village. I've stayed here many times as a local resident and the entire staff has been excellent; however, the property is starting to look run down. My Premiere Suite windows were dirty and the entire bathroom glass area was stained with hard water deposits. A lot of the building exterior is moldy and the main entry doors next to the big ballroom are stained. The property also had posted "No Smoking Signs" but I observed several employees smoking and tossing their cigarettes butts on the grass. After three days, the butts grew in number. This is the wall area that borders Ypao Beach. The parking lot is also very dirty with all sorts of cans and bottles in nearly every parking space green area. The ice machine on the 4th floor was never cleaned during my 3 day stay. The stainless steel was very dusty and someone left their trash inside the ice machine room. The dirty parking lot and the dirty ice machine room is not Hilton's fault, it is the fault of people who don't have respect for themselves or private property. Shame on them. I really like staying at the Hilton Guam for a lot of reasons. I hope the bad things I mentioned will be corrected. I look forward to my next stay!