Family friendly

Inconvenient. We can’t snack nor drink anything by the pool even if we rented two Rooms. We were told not even if we bought it From the coffee shop there, it had to be by the pool bar which didn’t open until 12pm and we were there since 9. We had young children hungry from swimming and the sun.

Post storm staff failed to inform a.c wasn't working well, room was warm and smelled of mold. Room is dated and needs an upgrade as well as the bathroom. Additionally the towels and bath robes aren't soft at all. The Fitness center has old equipment and most weren't working well. The weights were dirty and there were no available paper towels or disinfectant to clean equipment before and after use. Staff were nice unfortunately it doesn't compensate for the property needing improvements.

After typhoon, the hotel was relying on emergency generator

I stayed here for a few days this time, though I’ve been to this hotel multiple times and I keep coming back. The hotel is beautiful, clean, and well equipped, the rooms are comfortable and have fantastic views, and the breakfast buffet has a huge variety of options. But my favorite thing is the infinity pool overlooking beautiful Tumon bay.

The entire resort is dated and could use a serious refresh. The furniture is worn out inside and out. The beach amenities are old, falling apart, and lacking. However, it is a nice stay, in a close location to downtown, and all the staff are great!

Clean room/beach view

Excellent in all ways and very competitively priced. 100% of employees are exceptional. Customer base is 95% Korean and inspirationally pleasant including many very young children who were all also inspirational. Beautiful location accessible to all necessary locations and services. NEVER use a Guam Taxi, and save 30% to 40% in comparison to cabs by downloading the “STROLL GUAM” app before arriving. It is owned by Hertz and is flawless.

Everything is good. Will come back.

Good view, clean room, and nice pool.

The ocean view rooms were clean, spacious, and beautiful; the staff were very friendly. The hotel premise was also clean and very nice. We used the swimming pools (including the children's pool) and enjoyed the children's playland (you will need to pay by the hour; it's not owned by the hotel). The breakfast buffet was delicious. Parking was available at all times even when there was a weekend event. The only downside was the delayed check in for one of our rooms (we had 3 room reservations). We were told that we could check in at 3 pm; our room was available about an hour later. All in all, the customer service of all the staff was excellent. They were really generous and welcoming. I highly recommend staying here.

Clean room, friendly and helpful staff, and close to restaurants and shopping.

Decent, clean. Buffet was so-so, just not worth what was charged

Everything was completely satisfying.

Tower building only had 1 working elevator

Food & service was excellent!

Excellent

The view of the pool and ocean was fantastic. The pool area is amazing. The room itself was a bit outdated, the door to the balcony was hard to open and the toilet had some problems

For the price, i wasnt impressed. I had to wait 45 minutes after my check-in time because my room wasnt ready. The internet was good, but the TV was small.

Nice very friendly