Traveloka (4,588)
Other sources (41)
8.4
Very Good
From 4,588 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.5
Location
8.7
Service and Facilites
8.5
People often mention about Swiss-Belhotel Borneo Samarinda
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Distance to City Center (108)
Staff Friendliness (100)
Bedroom (99)
Room Space (93)
Bathroom (89)
Ambiance (88)
Accessibility (84)
Surroundings (78)
Hotel Area (78)
Family Friendly (72)
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Traveler Reviews Swiss-Belhotel Borneo Samarinda
Number of reviews per page
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40
Customer reviews
SH
Siauw H. A. S.
8.8
/10
Reviewed 6 day(s) ago
During my 2-night stay, it was quite good, only the WIFI in room 905 was unstable and even the network was disconnected. I hope this small thing can be fixed soon.
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1 people find it helpful
Accommodation's Reply
01 Sep 2025
Dear Siauw, Thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will follow up on this matter immediately to ensure it does not happen again in the future. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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V***a
Leisure
8.8
/10
Reviewed 7 day(s) ago
The service was excellent. All the staff I encountered were always friendly.
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Accommodation's Reply
01 Sep 2025
Dear V*a, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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h***n
Staycation
10.0
/10
Reviewed 2 week(s) ago
Very fast service, friendly staff, clean rooms
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Accommodation's Reply
01 Sep 2025
Dear H*n, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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A***i
8.5
/10
Reviewed 2 week(s) ago
Comfortable, and very close to the mall
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Accommodation's Reply
01 Sep 2025
Dear A*i, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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W***i
10.0
/10
Reviewed 2 week(s) ago
Close to the mall, so it's easy to find food
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Accommodation's Reply
20 Aug 2025
Dear W*i, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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A***d
Business
9.7
/10
Reviewed 2 week(s) ago
Because Go Show uses an application on the spot/at that time, we had to wait 1 hour to be able to enter the room with the excuse that we were still waiting for the process from Traveloka.
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Accommodation's Reply
19 Aug 2025
Dear A*d, thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will immediately follow up on this matter to prevent a recurrence in the future. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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MH
MAWAR H. A.
8.5
/10
Reviewed 3 week(s) ago
It would be better if the hotel room provided hygienic and sealed bottled drinking water, instead of getting it from a closed dispenser.
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Accommodation's Reply
15 Aug 2025
Dear M*a, thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will immediately follow up on this matter to prevent a recurrence in the future. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager.
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M***a
10.0
/10
Reviewed 3 week(s) ago
Very comfortable, close to everywhere.
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Accommodation's Reply
14 Aug 2025
Dear M*a, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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I***a
Business
10.0
/10
Reviewed 3 week(s) ago
Salqh is one of the best hotels to stay at
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Accommodation's Reply
14 Aug 2025
Dear I*a, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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LF
Luluk F.
9.4
/10
Reviewed 3 week(s) ago
My favorite hotel for staycations at Smd
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Accommodation's Reply
14 Aug 2025
Dear Luluk F, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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Dini H. L.
Staycation
9.4
/10
Reviewed 3 week(s) ago
The staff was friendly and explained in detail what I didn't know, the location is good near SCP mall, the parking lot is spacious and the hotel is nice and clean.
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Accommodation's Reply
14 Aug 2025
Dear Dini, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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C***s
Transit
8.5
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the rooms are large and clean...
The parking lot needs more space 🫰🫡😊
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Accommodation's Reply
14 Aug 2025
Dear C*s, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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Bahrudin
8.5
/10
Reviewed 5 week(s) ago
the duration is reduced by 2 days from what it should have been purchased...
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Accommodation's Reply
04 Aug 2025
Dear Bahrudin, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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B***g
Business
10.0
/10
Reviewed 6 week(s) ago
Strategic location, lots of eateries around the hotel. Breakfast menu is also ok.
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear B*g, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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Y***i
Business
8.5
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, helpful at check in/out, the food is also delicious, located in the city center
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Accommodation's Reply
24 Jul 2025
Dear Y*i, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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f***i
Staycation
9.7
/10
Reviewed 6 week(s) ago
thank you for all your services
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Accommodation's Reply
24 Jul 2025
Dear F*i, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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P***r
9.1
/10
Reviewed 7 week(s) ago
Decent budgeted stay. Near my business requirement but far from the city. The team is awesome
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Accommodation's Reply
02 Aug 2025
Dear P*r, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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AR
Apdalia R.
8.8
/10
Reviewed 7 week(s) ago
The room is spacious, the breakfast place is in a pleasant location, only the security alertness needs to be improved for vehicle parking.
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Accommodation's Reply
17 Jul 2025
Dear Apdalia, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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Emiliana
10.0
/10
Reviewed 7 week(s) ago
Clean room.. Good service.. In the mall... Enjoyed staying here, recommended for families
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Accommodation's Reply
17 Jul 2025
Dear Emiliana, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager
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A***l
Staycation
9.4
/10
Reviewed 7 week(s) ago
Friendly staff, close access to SCP, spacious rooms. Cons: breakfast is not very varied, small elevator, parking lot is full on weekends, dirty swimming pool
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Accommodation's Reply
17 Jul 2025
Dear A*I, thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will immediately follow up on this matter to prevent a recurrence in the future. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager.
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Number of reviews per page
20
40
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