The Sultan Hotel & Residence Jakarta

Explore The Sultan Hotel & Residence Jakarta
8.6
Very Good
From 7,891 reviews
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Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.9

Service and Facilites

8.7

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Traveler Reviews The Sultan Hotel & Residence Jakarta

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40
Customer reviews
Verified Traveler
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10.0
/10
Reviewed 1 day(s) ago
good hotel.. friendly staff..
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F***y
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Leisure
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10.0
/10
Reviewed 1 day(s) ago
The staff was amazing and the location is very near from GBK sports area.
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 3 day(s) ago
The room is comfortable, the hotel staff are also friendly, there is a pick-up and drop-off service for the Senayan area, it's amazing.
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L***y
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Business
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10.0
/10
Reviewed 3 day(s) ago
Kudos to the hotel staff for their quick response. When I asked to borrow an iron and the bathroom faucet wouldn't close, the staff responded very quickly.
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Mangina R. S.
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8.5
/10
Reviewed 2 week(s) ago
A comfortable place for a staycation. Friendly staff.
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D***y
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9.6
/10
Reviewed 2 week(s) ago
Thanks, may you continue to progress and be successful. Note: Please improve the taste of the food.
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W***i
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
It's my second time staying here, good place for staying in Jakarta. They have so many tennis courts and we can use it for free.
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Alfred T.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
The staff is friendly, and the rooms are certainly old, but they're still clean and comfortable. GBK is just a short walk away. And one more thing: the food is delicious.
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1 people find it helpful
A***y
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7.0
/10
Reviewed 3 week(s) ago
If possible, the price can be lowered further to make it affordable, and the location is good, close to GBK.
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1 people find it helpful
A***y
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8.5
/10
Reviewed 3 week(s) ago
Good during the stay, food variety needs to be increased, thank you
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1 people find it helpful
A***a
icon-Business
Business
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9.4
/10
Reviewed 3 week(s) ago
They gave me the complimentary half days because of their mistake, very nice. Thank you.
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
The room is nice, clean, the view is cool, the breakfast is luxurious.
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Tommy A. R.
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Business
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9.7
/10
Reviewed 3 week(s) ago
The check-in and check-out process was fast, and the staff was very friendly. Breakfast 👍👍👍👍👍
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A***a
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10.0
/10
Reviewed 3 week(s) ago
Big, nice, close to GBK gate 5
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Verified Traveler
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Staycation
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9.1
/10
Reviewed 4 week(s) ago
When I took a shower, I was shocked because it turned out that the HOT-Cold label was not correct.. the HOT water tap turned out to be regular water and the plain one turned out to be HOT. I was a bit panicked because when it wasn't hot yet, I turned the regular tap a little bit and the plain one turned it a lot (my thought was so that it wouldn't be too hot when the hot water really came out).. it turned out to be hot and steamy straight away... Got a room near the pool area, with a view of the pool and green fields. Unfortunately the sandals weren't the same as in the previous room I'd stayed in, batik slippers.. for a very strategic location and a wide variety of delicious breakfast menu, it's a shame you have to queue for breakfast.
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1 people find it helpful
R***n
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Staycation
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6.2
/10
Reviewed 5 week(s) ago
My first experience here, starting from the parking lot far from the hotel lobby, going around through the basement. The service at the reception was so-so. But when we checked in, we weren't informed which floor the restaurant was on. Guests had to ask first. Usually, the staff gives detailed information to guests. Then, at breakfast, we were free to choose a seat, but it was already full. Finally, we asked the staff to find us a table. After we had our breakfast, our table was taken. I wonder how that happened. The SOP should have at least included a card indicating the table was occupied or something to avoid miscommunication with other guests. We moved again. I was no longer in the mood for breakfast 🙂 I don't know what happened to the guest with low human resources who pushed the dirty plate to my table, even though he wasn't there before the staff helped us find a table. Enough for a first experience here.
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3 people find it helpful
n***a
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Staycation
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9.7
/10
Reviewed 5 week(s) ago
Very satisfying staying here
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2 people find it helpful
Verified Traveler
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
Always a happy staycation here. Full of intimacy and feels like home ❤️❤️❤️
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1 people find it helpful
r***a
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10.0
/10
Reviewed 6 week(s) ago
very good😍💯 clean👍👍👏👏👏👏 ramah semua staff, good view, nearby city🙌👏👏👏👏👏👏👏👏👏👏👏👏👏👏
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Yuli E.
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
Thank God I got a free upgrade.
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2 people find it helpful
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